1. Report Writing Documentation and Bibliography

2. Reasons for Documentation Give Credit Where Credit Due Provide complete and valuable information to readers

3. Quote or Paraphrase? Quote When wording distinctive or hard to improve When quoting will add credibility to report Paraphrase When can convey information in own words as efficiently and effectively BOTH ARE DOCUMENTED Paraphrase Most of Time

4. Quoted Material Quotes of less than 4 lines Type as part of text Use quotation marks Quotes of 4 or more lines Move left and right margins in 1/2 inch Single space Don’t use quotation marks Use ellipses for omitted words

5. How to Acknowledge (Two-Step Process) Parenthetic - Author-page references within the text and full documentation in reference section Works Cited - Complete source information at end of document

6. Parenthetic Documentation APA or MLA Style http://www.wisc.edu/writing/Handbook/

7. Author's Name in Text Johnson indicates that temporary staffers provide professional services at a reduced cost to the corporation (108-111).

8. Author's Name in Reference Many companies find that temps provide excellent services at reduced costs (Johnson 108-111).

9. Authors' Names, Page Number in Reference Almost 60 percent of the companies surveyed use at least some temporary staffers throughout the year (Nixon and Rankins 134).

10. Two Locations Quon discusses advantages and disadvantages of using temporary staffers in various corporate offices (6, 9-10).

11. Two or More Works Cited... can become more efficient by employing temporary staffers (Beauchamp 109, Hastings and Kasper 142-145, Toms 68-75).

12. Online-Article (No Author or Page) Almost 60 percent of the companies report that communication effectiveness is key in providing quality products and service to their customers (Communication Effectiveness).

13. Personal Interview N ame Given in Text Hastings suggests using only staffing agencies that determine backgrounds and professional qualifications of each temporary worker.

14. Works Cited Format Works Cited Title at 1.5” from top. Single-spaced entries with double spacing between. Sources alphabetized. Hanging indents.

15. Works Cited “Communication Effectiveness in Business.” Harvard Business Review 62 (July 1990). 9 Sept. 1991. (On-Line Article) Graham, Gregory H., John D. Unruh, and Paul S. Jennings. “The Impact of Nonverbal Communication in Organizations: A Survey of Perceptions.” Journal of Business Communications 28(1) (1991): 45-62. (Journal Article)

16. Lesikar, Raymond V., and John D. Pettit, Jr. Report Writing for Business (10 th Edition). Boston: Irwin McGraw-Hill, 1998. (Book) Perry, Nadine R. “Lack of Good Communication Skills Hurts Businesses.” New York Times on the Web 30 Sept. 2001. 30 Sept. 2001. (On-Line Newspaper Article) Vickers, T. J. “Importance of Effective Communication.” Computer Communication Magazine 5.3 (October 1999). 10 Jan. 2000. (On-Line Article in Scholarly Journal)

17. Documentation Document each source used. Only document sources used. Include sources in both parenthetic notes in text and in works cited section.