1. Welcome To EMOTIONAL INTELLIGENCE TRAINING
24 March 2009
Payyanur College
Payyanur By
C. Radhakrishnan

2. “We are being judged by a new yardstick; not just how
21 April 2017
“We are being judged by a
new yardstick; not just how
smart we are, or by our
training and expertise, but
also how well we handle
ourselves and each other.”
EMOTIONAL INTELLIGENCE
Daniel Goleman, Ph.D.
Working with
Emotional Intelligence

3. Good Personality Attributes of a person with “Good personality”?
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Attributes of a person with “Good personality”?
Good physique
Pleasing manners
Personal and Professional integrity
Trustworthiness and reliability
Good control over body and mind
EMOTIONAL INTELLIGENCE

4. What is Emotional Intelligence?
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Emotional intelligence is not about being nice all the time
It is about being honest.
Emotional intelligence is not about being “touchy-feely.”
It is about being aware of your feelings, and those of others.
Emotional intelligence is not about being emotional.
It is about being smart with your emotions.
EMOTIONAL INTELLIGENCE

5. According to Daniel Goleman
A set of key skills, abilities and competencies that can be learned by anyone. (unlike traditional Intelligence Quotient (IQ) which is primarily innate)
He writes that emotional intelligence include such skills as being able to motivate oneself, being persistent in facing obstacles and achieve goals, controlling impulses and delaying gratification, controlling one’s moods, thinking rationally, empathizing with others and hoping.
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EMOTIONAL INTELLIGENCE

6. Today’s Training Will Help You
Understand emotional intelligence and why it is important to personal and professional success.
Recognize five competencies you can work on to increase your level of emotional intelligence.
Listen to and employ your emotions for better decision making.
Show you care, and build trust by displaying sensitivity and concern.
Use your energy and enthusiasm to motivate others.
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EMOTIONAL INTELLIGENCE

7. Saarni, Carolyn (1999) American “Folk Theories” of Emotion
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The volcano theory (“If you don’t vent your emotions, you’ll explode”)
The tidal wave theory (“ Don’t ever lose control because your feelings will overwhelm you”)
The out-of-sight/out-of mind theory (If you don’t think about your feelings, they will go away)
The Vulcan theory (“ Your emotions are irrational and illogical, they only get in the way of solving problems”)
EMOTIONAL INTELLIGENCE

8. Personal Benefits of Emotional Intelligence
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Greater career success
Stronger personal relationships
Increased optimism and confidence
Better health
EMOTIONAL INTELLIGENCE

9. Professional Benefits of Emotional Intelligence
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Effective leadership skills
Improved communication
Less workplace conflict
Better problem solving skills
Increased likelihood of promotion
EMOTIONAL INTELLIGENCE

10. The Five Essential Competencies of Emotional Intelligence
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Essential Competencies
Relate to Ourselves
Self-Awareness
Self-Regulation
Self-Motivation
Relate to Others
Empathy
Effective Relationships
EMOTIONAL INTELLIGENCE

11. 21 April 2017
SELF-AWARENESS
EMOTIONAL INTELLIGENCE

12. ... my own self-perception and the evaluation of others?
SELF-AWARENESS
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Do I believe ...
EMOTIONAL INTELLIGENCE
... my own self-perception
and the evaluation of others?
... what God says about me?

13. SELF-AWARENESS
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Self-awareness includes recognition of our personality, our strengths and weaknesses, our likes and dislikes.
Developing self-awareness can help us to recognise when we are stressed or under pressure.
It is also often a prerequisite for effective communication and interpersonal relations, as well as for developing empathy for others.
EMOTIONAL INTELLIGENCE

14. SELF-AWARENESS
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“If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others…
So one of the first starting points is, ‘what’s going on inside of me?”
EMOTIONAL INTELLIGENCE
Mr. Chuck Wolfe
President,
C. J. Wolfe Associates, LLC

15. Practicing Self-Awareness
Awareness of our own emotional states is the foundation of all the E.I. skills.
Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations.
Recognize the importance of emotions even in “technical” fields.
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EMOTIONAL INTELLIGENCE

16. Regulation of one’s Cognition Knowledge of one’s Cognition
Self-Regulation
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Will
Skill
Knowledge Base
Strategies
Motivation
Meta Cognition
Awareness
Deliberate Practices
Feedback
EMOTIONAL INTELLIGENCE
Self-Efficacy
Attribution
Regulation of one’s Cognition
Knowledge of one’s Cognition

17. Self-regulation
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“If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.”
EMOTIONAL INTELLIGENCE
Christine Casper
Communication, Motivation
& Management Inc.

18. Practicing Self-Regulation
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Accept responsibility for choosing your own emotional responses.
Learn to “reframe” stressful situations into ones that are challenging.
Be aware of, and learn to manage, your own emotional “triggers.”
EMOTIONAL INTELLIGENCE

19. 21 April 2017
Self-Motivation
EMOTIONAL INTELLIGENCE

20. Self-Motivation
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“High performers are those who are able to see with some clarity to what degree they are responsible for a setback and to what degree it may be circumstance or other people, and as a result they are able to be more persistent.”
EMOTIONAL INTELLIGENCE
Dr. J.P. Pawliw-Fry
Co-Director,
Inst. For Health & Human Potential

21. Practicing Self-Motivation
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Recognize that emotions affect your performance.
Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?”
Work to achieve your “flow state,” being in the moment with work tasks.
EMOTIONAL INTELLIGENCE

22. Steps in the Motivational Cycle
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Steps in the Motivational Cycle
EMOTIONAL INTELLIGENCE

23. 8 mental steps to self-motivation
Use visual motivators: Inspirational quote or poster - Cartoon or joke
Keep positive friends: Those support and build you up
Read and listen well: Books and tapes
Positive self-talk: Be your own best encourager
Life can be tough -get used to it: Life is not always fair; it’s rarely easy. Stop thinking life should be easy.
Keep a positive attitude: Choose your attitude towards your circumstances.
Take a break: Take some time to re-charge your emotional and spiritual batteries.
Share with others: Once you are motivated yourself, start motivating others. It will drive you to new heights of accomplishment!
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EMOTIONAL INTELLIGENCE

24. Empathy Types Of Empathy
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Types Of Empathy
EMOTIONAL INTELLIGENCE
The first Empathy is with a person’s Actual Situation
The second Empathy is with a person’s Aspirations

25. Empathy
“If people will stop for a moment and put themselves in another person’s shoes…it will help them modify their own behavior. It will help them develop relationships with those people.”
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EMOTIONAL INTELLIGENCE
Darryl Grigg, Ed.D.
Co-Developer,
American Express Emotional Competence Program

26. 21 April 2017
Practicing Empathy
Empathy means recognizing, and responding appropriately to, the emotions of others.
By expressing empathy, you also create empathy in others.
Realize that emotions impact such measurable goals as productivity and safety.
EMOTIONAL INTELLIGENCE

27. Effective Relationships
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EMOTIONAL INTELLIGENCE

28. Creating Effective Relationships
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Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to:
Influence and persuade others.
Build consensus and support for team goals.
Motivate and inspire yourself and others to achieve those goals.
EMOTIONAL INTELLIGENCE

29. Ten Commandments Of Human Relationships
Speak to People
2. Smile at People
3. Call People by Name
4. Be Friendly and Helpful
5. Be Cordial
6. Be Genuinely Interested In People
7. Be Generous With Praise
8. Be Considerate
9. Be Alert
10. Have a Good Sense of Humour
Don't take yourself too seriously. When you add lots of patience, and humility, you will have a recipe for enduring success.
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EMOTIONAL INTELLIGENCE

30. Emotional Intelligence MapTo
Sum Up
Emotional Intelligence Map
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Self-Awareness Empathy
Emotional Awareness Understand Others
Accurate Self-Assessment Developing Others
Self-Confidence Service Orientation
Self Management Leveraging Diversity
Self Control Political Awareness
Trustworthiness Social Skills (Relationships)
Conscientiousness Influence
Adaptability Communication
Innovation Conflict Management
Motivation Leadership
Achievement Drive Change Catalyst
Commitment Building Bonds
Initiative Collaboration & Cooperation
Optimism Team Capabilities
EMOTIONAL INTELLIGENCE

31. To Sum Up How to Increase Your EQ
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Conduct a “personal inventory.”
Analyze the setting & identify skills needed.
Enlist trusted friends.
Focus on a few competencies.
Practice, practice, practice.
Be observant and reflective.
Don’t expect immediate results.
Learn from your mistakes.
Acknowledge your successes.
EMOTIONAL INTELLIGENCE

32. To Sum Up
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"And so there's a real pay- off. The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities.”
EMOTIONAL INTELLIGENCE
Daniel Goleman, Ph.D.
Founder,
Emotional Intelligence Services

33. References: Gardner, H. (1983). Frames of Mind. New York: Basic Books.
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
Mayer, J.D., Salovey, P., & Caruso, D. (2000). Models of Emotional
Intelligence. In Ed. R.J. Sternberg’s Handbook of Intelligence (pp ). Cambridge, UK: Cambridge University Press.
Liptak, J.J. Using Emotional Intelligence to help students succeed in college. Journal of Employment Counseling.
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EMOTIONAL INTELLIGENCE

34. You can always email me for clarification or assistance.?
21 April 2017
You can always me for clarification or assistance.
EMOTIONAL INTELLIGENCE
Thanks!