1. The Secrets of Powerful Communication for Women
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The Secrets of Powerful Communication for Women
Presented by: Monica Cornetti

2. First Impressions Lead to Assumptions
If the person perceives you as:
Comparable in business status = further interaction
Higher business status = admired or valued
Lower business status = tolerated and kept at arm’s length

3. Response-Ability
“The ability to choose your own response. What matters most is how we respond to what we experience in life.”
— Stephen Covey The 7 Habits of Highly Effective People

4. E + R = O

5. You Know What Real Power Is?
“Real power is when you are doing exactly what you are supposed to be doing, the best it can be done. Authentic power.
There’s a surge; there’s a kind of energy field that says, ‘I’m in my groove. I’m in my groove.’
And nobody has to tell you, ‘You go, girl,’ because, you know, you’re already gone.”
— Oprah Winfrey

6. Simple Assertive Intros
“In other words …”
“Sounds like …”
“If I understand (hear) you correctly …”
“So what you’re saying is …”
“How do you mean?”
Simply repeat what was said.

7. The “NO” Formula Acknowledge request Decline – “and …” State reason
Alternative solution

8. A woman’s success is dependent on
her ability to lead assertively!

9. “Being listened to is the single biggest psychological need people have.”
— Powerful Listening

10. The word LISTEN contains the same letters as the word SILENT
LISTEN = SILENT
The word LISTEN contains the same letters as the word SILENT

11. Listening: is the EMOTIONAL and INTELLECTUAL act of understanding
what is communicated and RESPONDING to
both the VERBAL and NONVERBAL messages being sent

12. CONFLICT
The confusion created when one’s mind overrides the body’s basic desire to choke the living daylights out of some jerk who desperately deserves it.

13. Positive Aspects of Conflict
Teach the value of conflict.
Teach how conflict is productive
Be a role model
Create opportunities for a win
Allow for a balance of skill strengths
Maximize the various work relationships that exist

14. 5 Steps to Confront Paint the Big Picture … Be Specific
Here’s what I observe. Sometimes …
Be Specific
Date, time, place
Behavior … not personality
Here’s what would be more productive …

15. 5 Steps to Confront When you do this … Can I count on you to …
here’s the benefit you’re going to get
Can I count on you to …
Always a question
Wait for answer
Follow up

16. Communication Skills for Feedback
Listening
Open-ended questions (WHO, HOW, WHAT, WHERE, WHEN, WHICH, WHY)
Direct
Honest, compassionate intent and tone
Nonverbals
Collaboration

17. Avoid Credibility Breakdowns and Barriers
Placing blame on others
Mishandling feedback and criticism
Resenting other communication styles
Stifling people

18. “If you can keep your head about you when all about you are losing theirs, it’s just possible you haven’t grasped the situation.”
— Jean Kerr