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Becoming a Master Student Chapter 10 Relationships.

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Presentation on theme: "Becoming a Master Student Chapter 10 Relationships."— Presentation transcript:

1 Becoming a Master Student Chapter 10 Relationships

2 Becoming a Master Student The Communication Loop Sending

3 Becoming a Master Student The Communication Loop Sending Receiving

4 Becoming a Master Student Effective Listening-- Nonverbal listening l Be quiet l Maintain eye contact l Display openness l Listen without response l Send acknowledgments

5 Becoming a Master Student Effective Listening-- Verbal Listening l Feed back meaning l Listen beyond words l Take care of yourself l Listen for requests and intentions

6 Becoming a Master Student Effective Sending The “I’s” have it! Example

7 Becoming a Master Student Effective Sending The “I’s” have it! “You must be crazy.” Example

8 Becoming a Master Student Effective Sending The “I’s” have it! “You must be crazy.” instead Example

9 Becoming a Master Student Effective Sending The “I’s” have it! “You must be crazy.” instead “I don’t understand.” Example

10 Becoming a Master Student Effective Sending Questions are not always questions Example

11 Becoming a Master Student Effective Sending Questions are not always questions “Doesn’t it upset you?” Example

12 Becoming a Master Student Effective Sending Questions are not always questions “Doesn’t it upset you?” means Example

13 Becoming a Master Student Effective Sending Questions are not always questions “Doesn’t it upset you?” means “It upsets me.” Example

14 Becoming a Master Student Effective Sending l Notice nonverbal messages l Notice barriers to sending your message

15 Becoming a Master Student Five ways to say “I”

16 Becoming a Master Student Five ways to say Observation “I”

17 Becoming a Master Student Five ways to say Observation “I” Feelings

18 Becoming a Master Student Five ways to say Observation “I” Feelings Wants

19 Becoming a Master Student Five ways to say Observation “I” Feelings Wants Thoughts

20 Becoming a Master Student Five ways to say Observation “I” Feelings Wants Thoughts Intentions

21 Becoming a Master Student Conflict resolution in a nutshell ¶ State the problem · Understand all points ¸ Brainstorm solutions ¹ Evaluate the solutions º Choose the solution » Implement ¼ Re-evaluate

22 Becoming a Master Student Emotional pain is not sickness There is nothing wrong with feeling bad...

23 Becoming a Master Student Good ways to feel bad... l Give yourself permission l Don’t worry about reasons l Set a time limit l Tell others

24 Becoming a Master Student Relationships can work l Do tell the truth l Do support others l Don’t pry l Don’t borrow

25 Becoming a Master Student Relationships can work (cont.) l Do divide chores l Don’t gripe l Do write a letter l Seek out alternative views

26 Becoming a Master Student Relationships can work (cont.) l Ask questions l Look for at least three answers l Be willing to change your mind l Don’t brag

27 Becoming a Master Student Relationships can work (cont.) l Do detach l Do allow people to be upset l Do ask for help l Do share yourself l Don’t preach

28 Becoming a Master Student 7 steps to effective complaints Ê Go to the source Ë Present the facts without blaming anyone Ì Go up the ladder to people with more responsibility

29 Becoming a Master Student 7 steps to effective complaints Í Ask for commitments Î Use available support Ï Take legal action if necessary Ð Don’t give up

30 Becoming a Master Student Keep the loop closed...

31 Becoming a Master Student Keep the loop closed... Communicate!


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