1. Strengthening Resilience in the Workplace INTO Equality Conference 2013 John Conaghan Customer Relationship Manager Carecallwellbeing.ie

2. Emotional Resilience “a set of conditions that allow individual adaptation to different forms of adversity at different points in the life course”. “the capacity to cope with and become stronger as a result of experiencing and dealing with difficult events” Carecallwellbeing.ie

3. Good Emotional Resilience is Good for Schools ImproveReduce Staff health and wellbeingStress Staff engagement and satisfactionSickness absence rates Staff recruitment and retentionStaff turnover ProductivityRecruitment costs Health-related employee benefits Liability cover Litigation costs Carecallwellbeing.ie

4. Emotional Resilience  Attitude  The “Well – Being Reservoir”  Work related stress Carecallwellbeing.ie

5. The Role of Leadership Stability Clear Vision Communication Trust

6. Background to Carecall -Founded in 1998 -Fully owned by Niamh -Social Enterprise status -Largest EAP provider across Ireland – 460,000 lives covered plus 120,000 students -Over 100 clients including DES, ELBs, HSA, IAFD, NICS, Local Gov Councils, HSCTs, UTV, Kerry Foods, Bombardier, Michelin Carecallwellbeing.ie

7. -Independent -Self-referred -Confidential -Free service Employee Assistance Service Carecallwellbeing.ie

8. -Freephone 24 hour immediate telephone support -Structured face to face or telephone counselling Employee Assistance Service The Service - Overview Carecallwellbeing.ie

9. -Networked with 160 counsellors across Ireland -Best match of counsellors to issue -Structured counselling sessions: -4 x1 hour session model Employee Assistance Service Structured Telephone Support Carecallwellbeing.ie

10. -Bereavement -Caring for relatives -Family frictions -Childcare -Losing independence -Drug & alcohol abuse -Personal Crises -Ill health -Depression & anxiety -Discrimination -Divorce Your Personal Life Carecallwellbeing.ie

11. For free, confidential and immediate support call 1800 411 057 It helps to talk.