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WELCOME Langara College An introduction to your Employee Assistance Program (EAP)

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Presentation on theme: "WELCOME Langara College An introduction to your Employee Assistance Program (EAP)"— Presentation transcript:

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2 WELCOME Langara College An introduction to your Employee Assistance Program (EAP)

3 Agenda   What is an EAP?   How do I get help?   What can I expect when I call?   What Services are provided?   Confidentiality   Question & Answer Period

4 Who is FGI?   Canada’s largest EAP firm   20 years of experience   Proudly serve over 1800 organizations   Offer widest array of human support services

5 What is an EAP? What is an EAP? Your EAP is a voluntary, bilingual and confidential service that provides employees and eligible family members:  valuable information & resources  professional short-term counselling services for individuals, couples and families The goal of the EAP is to help you find solutions for personal or work life issues.

6 Getting help through your EAP is easy, convenient and confidential English language services: (TDD - for hearing impaired) Service en français : ATS: (personnes malentendantes) or Visit us at Accessible 24 /7/365

7 Client Services Pathway Care Access Centre Professional Counselling Case Management Management Assessment & Plan Development Closure &Follow-up Short-Term Counselling WorkLife Balance Services/Resources Crisis Counselling

8 WorkLife Balance Services u One-on-one consultation and support from trained professionals. u Information and resource services to address questions or concerns on a wide array of topics. u Web-based information via your “Members Only” site at What Does My EAP Provide? What Does My EAP Provide?

9 WorkLife Balance Services & Resources   Childcare Concerns   Eldercare   Homecare   Family Leave Support  Career Counselling  Legal Information  Financial Counselling  YouthLine

10 u Short-term, confidential counselling with the most experienced counselling professionals. u Extensive national network of counsellors. u Can be accessed in-person, telephonically. u Crisis counselling available 24/7/365. Professional Counselling What Does My EAP Provide?

11 Common Issues Stress Management Couple/Family Issues Work-related Issues Bereavement Health Issues Depression/Anxiety Children’s Issues Alcohol/Drug Misuse Other Addictions Crisis Counselling

12 CONFIDENTIALITY CONFIDENTIAL INFORMATION Your participation, as well as the content of your discussions with the counsellor is... 4 Information is released only with your informed, written, legal consent. 4 Files are securely kept at the EAP office. 4 Appointments are arranged to promote anonymity. 4 Professional code of ethics is followed.

13 We Value Your Feedback You can help us to improve our services by:   Calling our intake centre   Sending in evaluation forms


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