1. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 1 November 2005 Marine Conference on Safety & Survival Emergency Response & Crisis Management International Association of Safety & Survival Training (IASST) Empire Hotel and Country Club, Brunei Darussalam 22 nd November 2005

2. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 2 November 2005 Emergency Response & Crisis Management Definitions of Emergency & Crisis Organisation – From Site to Board Room Relative Roles and Responsibilities ­Contractors ­Companies ­Third Party Support ­Governments Ensuring Competencies

3. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 3 November 2005 Oil Industry Emergencies Well blowouts Pipeline emergencies Marine vessel emergencies Plant emergencies Transport emergencies Security threats Event leading to significant: Loss of life or injury to People Harm to the Environment Damage to a Asset or business Impact on Reputation

4. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 4 November 2005 Event Led Crisis Major Operational Emergency ­ Multiple Fatalities ­Extensive Asset Damage ­Major Oil Spill Aviation / Marine Disaster Terrorist Attack(s) Any of the above with: ­Hostile Media /NGO Interest ­Major public impact ­Others using for their Agenda MT Limberg – Crisis for Yemen Crisis - Threat to existence of organization

5. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 5 November 2005 Issue Led Crisis Environmental mismanagement Allegations of corruption Poor governance Double standards Political instability Security problems Particularly when leads to: ­Loss of stakeholder confidence ­Targeting by media or NGO’s ­Adverse public reaction Brent Spar – Shell vs Greenpeace Crisis - Threat to existence of organization

6. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 6 November 2005 THE CRISIS LIFECYCLE INCIDENT PRE CRISIS ACUTE CRISIS CHRONIC CRISIS RESOLUTION EMERGENCY RESPONSE EMERGENCY RECOVERY CORPORATE CRISIS MINUTES & HOURS HOURS & DAYS DAYS, WEEKS & MONTHS Phases of a Crisis Slide No. 1

7. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 7 November 2005 Emergency Response & Crisis Organisation SENIOR MANAGEMENT Command & Control Team led by OSC Company Crisis Emergency Response Coordination Operational Response Crisis Management Group FIELD MANAGEMENT Emergency Coordination Team COMPANY SUPPORT Government Corporate HQ Group or National Crisis

8. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 8 November 2005 Site Emergency Organisation Emergency Response Team Medical Team Muster Coordinators On-Scene Commander (OSC) Process Control Team Incident Command System On Scene Commander coordinating all site activity ……… through key individuals leading specific teams Asset - Protection

9. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 9 November 2005 Operations Advisor Medical Coordinator External Affairs Emergency Co-ordinator Emergency Coordination Team Small team to get things done Emergency Coordination Centre (ECC) at Head Office On-Scene Commander (OSC) HR Rep Logistics Coordinator HSSE Rep Customer Liaison

10. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 10 November 2005 Technical Director Government Affairs External Affairs Crisis Manager Corporate Crisis Management Team HR Director Legal Advisor Security Director Managing Director Finance Director Emergency Coordinator Support to Emergency Management …… Broader implications of the potential crisis

11. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 11 November 2005 Emergency & Crisis Organisation Government NATIONAL MANAGEMENT Emergency Services, Local Government Emergency Response Operational Response Ministries and Government Leaders FIELD MANAGEMENT Local / National Government Agencies, Military DISTRICT MANAGEMENT National Crisis

12. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 12 November 2005 Local Government – Site Organization Incident Command System Fire Services Police Army, Navy, Air Force Incident Commander often from Fire Service …… unless specifically in the area of another agency Incident Commander MedicalOther Civil Support

13. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 13 November 2005 Civil Defence Industry Internal Security Military Government – National Crisis Organisation High Level Team – Reporting directly to Deputy Prime Minister ….. Receiving information from Operations Rooms …………Liaising with relevant Industry Players Prime Minister Operations Room Operations Room Port Airport Medical Constrn Other Fire Police

14. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 14 November 2005 Recognition of Issues Stakeholder Analysis Recognition of Issues Stakeholder Analysis Technical Strategy Comms Strategy Technical Strategy Comms Strategy Information Assembly Implementation Monitoring Mobilisation & Set Up What’s Happening What Could Happen What’s Happening What Could Happen What’s Needed On Site / Off Site What’s Needed On Site / Off Site Getting It There Casualties / Evacuees Community Casualties / Evacuees Community Detection & Alert On-Site Control Off Site Mitigation Casualties Evacuation Shut Down Site Response Emergency Management Crisis Management INCIDENT MANAGEMENT TEAM (IMT) COMMAND & CONTROL TEAM CRISIS MANAGEMENT TEAM (CMT) Recovery Involved Stakeholders - Relatives; Community; Government; Media Involved Stakeholders - Relatives; Community; Government; Media Support Needs /Action Feedback Resolution Clean Up & Investigation Emergency Over

15. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 15 November 2005 Principals of Command and Control ASSESS PLAN DELEGATE COMMUNICATE

16. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 16 November 2005 Principals of Crisis Management Preserving Immediate Credibility Information Assembly Developing the Plan Implementing & Controlling the Plan Aftermath of a Crisis Identify Assess Control Recover

17. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 17 November 2005 Crisis Communications - Overall Strategy Type Importance Company Incident Impact Are we clean? Responsible/Liable? Can we help? Who? How? Competence Training Record message Monitor reception Gauge results Collate Information Assess Position, Identify Questions Choose Medium and Spokesman Go Out With Message Listen to Audience/Answer Concerns Identify Audiences & Interests

18. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 18 November 2005 Casualties Employees Relatives Community Customers Contractors Media Pressure Groups Other Group Company Corporate HQ Regulatory Bodies Government Agencies Prime Minister Partners Public DIFFERING NEEDS, OBJECTIVES, LEVELS OF UNDERSTANDING AND AUTHORITY Communications – Oil Company

19. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 19 November 2005 Relative Roles and Responsibilities Company Main Contractors Support Contractors Local Third Party Support Intl Third Party Support Government

20. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 20 November 2005 Supply / Standby Boat Contractors Own Emergencies Fires, Explosions Collisions, Sinkings Support for Others’ Emergencies … especially if contracted as ‘standby boats’ Fire fighting Platform or rig evacuations

21. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 21 November 2005 Oil / LNG Tankers Tanker Owner Responsible Must be clear They pay through Insurance Companies Tanker Captain in Command Trained and competent Represents the Tanker Owner

22. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 22 November 2005 Governments Primary Responder Emergency Services – SAR, Fire, Medical Spill Clean-up Regulator Meant to ensure doesn’t happen …. And ready to respond Suffer damage Resources Community Reputation

23. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 23 November 2005 International Law International Code for Security of Ships and of Port Facilities (ISPS) ­Security Assessments ­Security Officers ­Training and Exercises ­Certification of Ports & Ships by Governments

24. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 24 November 2005 International Maritime Law Marine Safety & Pollution – Various UN Conventions ­Safety of Life at Sea, (SOLAS), 2001 incl 2000 amendments ­Standards of Training, Certification, Watchkeeping (STCW), 1995 ­Prevention of Marine Pollution, (MARPOL 73/78), 2002 ­Oil Pollution Preparedness, Response & Cooperation (OPRC) ­1969 Civil Liability for Oil Pollution Damage (‘1969 CLC’) ­1971 Establishment of International Fund for Compensation for Oil Pollution Damage ‘1971 Fund Convention’ ­1992 Civil Liability Convention (‘1992 CLC’) ­1992 Fund Convention (‘1992 Fund Convention’)

25. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 25 November 2005 Spill Compensation Funding ‘1992 CLC’ and ‘1992 Fund Convention’ …. Established International Oil Pollution Compensation Funds (IOPC Funds) …….. Funds available quickly without litigation …. ………….. CLC => Tanker Owners liable up to +/- US$90million depends on size …………….. International fund steps in for up to US$200million Government decision to ratify / subscribe National Oil Spill Contingency Plan in place

26. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 26 November 2005 Third Party Experts Oil Spills: ­Protection & Indemnity Associations (P&I Clubs) ­International Tankers Owners Federation (ITOPF) ­Tier 3 Spill Agencies: EARL, OSRL Medical Support ­International Red Cross / Red Crescent ­International SOS /

27. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 27 November 2005 Individual survival – Training, Refreshers, Drills Fire Teams / BA Teams – Training, Refreshers, Drills Medical Teams – Training, Refreshers, Exercises Command and Control - Training, Refreshers, Procedures, Pre-plans, Exercises Emergency Management - Training, Refreshers, Exercises Crisis Management - Training, Refreshers, Exercises Disaster Management - Training, Joint Exercises Developing Competencies

28. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 28 November 2005 Training Developing Competencies Drills & Exercises Fire Team / BA Team Individuals Command & Control Emergency Management Crisis Management

29. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 29 November 2005 Value of Competency (Number of Lives, Livelhihoods) Benefits Fire Team / BA Team Individuals Command & Control Emergency Management Crisis Management Increasing Competency Individual Competency Team Competency Organisation Competency

30. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 30 November 2005 Exercises to Develop Competency DEBRIEF S Learning points Reminders Actions CRISIS MANAGEMENT EXERCISES – ADDRESS BROADER ISSUES & LINKS LIVE EXERCISES – SEE HOW THE PARTS FIT TOGETHER ROLE PLAY DESKTOP EXERCISES – SCRIPTED EVENTS & ISSUES FIELD EXERCISES - SCENARIO DRIVEN > 40 MINS WEEKLY DRILLS – REMINDERS OF THE BASICS, MAINLY INDIVIDUALS CMT ECT OSC Emergency Management Command & Control INTERNAL FEEDBACK MAIN ACTIONS TRACKED ON DATABASE

31. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 31 November 2005 Awareness of Roles and Responsibilities Mutual understanding of Roles and Agendas Practice and refinement of Links Overall – Better Preparedness for the Event Joint Exercises

32. CWI/IASST/IASST ER CM 1a.ppt IASST Marine Conference on Safety & Survival Slide 32 November 2005 THANK YOU Paul.booley@cwinternational.com