1. 1 SOAP based web booking CIO Peter Havskov Christensen, M.Sc., B. Econ., MCSA phc@bornholmstrafikken.dk

2. June 2007 SOAP based www booking Why SOAP / Web Services A platform for new feature rich web booking. –Standard Unicorn were preventing some much wanted features. Allow tour operators (agents) to do electronic packing of ferry tickets, accommodation and other services. –Part of our contract with Danish Government. Development of SOAP services partly financed by EU through Destination Bornholm.

3. June 2007 SOAP based www booking SOAP: an electronic envelope XML DOCUMENT 23456789> R Y ……… XML DOCUMENT 23456789> R Y ……… TICKET XML-document Traditional scenario SOAP-envelopeInternet (https://) SALES CHANNEL: AGENTCODE: AGENTPASSWORD:

4. June 2007 SOAP based www booking Simplified SOAP overview CarRes DB cluster CarRes terminal servers CarRes SOAP servers www.bornholmstrafikken.dk SOAP client and WEB server Customers with WEB clients (IE, Mozilla etc) HTML XML

5. June 2007 SOAP based www booking Key element: The XML document pairs Main Request and response pairs: –Several lists of possible values –CustomerInfo (only needed for customer login) –Timetable –PriceTimetable –Book –ModifyBook –Cancel –CreatePayment

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7. June 2007 SOAP based www booking What we use SOAP for New web booking for frequent travelers (customers with customer code in CarRes): –BornholmerBizz (RFID) for cars –BornholmerCard (RFID + biometric fingerprint) for walking passengers New web booking for standard customers (customers without customer code in CarRes) Auto updating availability on www Print of BornholmerCard

8. June 2007 SOAP based www booking Why 2 different web bookings 2 customer groups –Different level of experience –Different needs –Eye opener from User group 2006 One group knows harbors, routes, general terms etc. but needs history and future booking overview. This group should not have to choose a pay option. Second group does not necessarily know harbors, routes etc and need pay options

9. June 2007 SOAP based www booking 9 Old booking New standard booking Step 1 –Products –Single / return –Routes –Date(s) –Time –Passenger type –Vehicle type (if any) Step 2 –Outbound departure Step 3: –Return departure Step 4 –Lead passenger + names of all travellers Step 5: –Print ticket or pay Step 6: –Print ticket after pay Step 1: –In car / Walking / Bicycle / MC Step 2: –Single / return –Date(s) –Number of passengers Step 3: –Routes (graphic) Step 4: –Vehicle and/or passenger type Step 5: –Departure(s) and product (airline style) Step 6: –Lead passenger (+names if needed) Step 7: –Payment method Step 8: –Email, print and vCal

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23. June 2007 SOAP based www booking New Verisign Extended Validation

24. June 2007 SOAP based www booking Summary of standard booking 8 simple steps Product choosen “airline style” National phone directory integration Open source calender standard: vCal / iCal (RFC 2445): –Works with Outlook and many open source calenders –Windows mobile and PDA sync of calender PDF –Ticket(s) and receipt on one page incl travel og check in guidance –Contact information (both ways) Green bar –Customer trust (nothing wrong with traditional SSL but easier verification)

25. June 2007 SOAP based www booking Frequent travelers Login with customer code and password Needs booking overview (has to pay for no show as part of agreement) without the need of customers remembering booking numbers and security codes. Booking numbers are not used for check in and now not needed for modify and cancel. Designed to be fast for returning users (few steps) No payment since payment is handled by check in automats Possibility to update address and contact information.

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30. June 2007 SOAP based www booking Future Translation to English, German and Swedish Minor adjustments / improvements as get experience Full self service for frequent travelers (requires additional parameters to SOAP requests) Freight booking inspired by Frequent travelers Log in. View and modification of details for future departures (requires additional parameters to SOAP requests and/or new requests) New version of departure control room that uses CustomerInfo, BookRecall and BookingSearch request and lets one person handle more than 12 simultaneous automats. Future automat modify might use SOAP.

31. June 2007 SOAP based www booking Status At CarRes User Group 2006 we could not agree on ”requirements for a good web dialogue”. At CarRes User Group 2007 we have building blocks (SOAP) that enables each of us to create feature rich web bookings according to our own opinion on ”requirements for a good web dialogue”. With SOAP with also have great possibilities to create Ticket Vending Machines or very simple POS applications for go show situations.