1. Pennsylvania Next Generation 9-1-1 Issues Today and Tomorrow Governance, Regulation and Funding David Holl Deputy Director for Operations Pennsylvania Emergency Management Agency dholl@pa.gov 717-651-2231

2. Commonwealth of PA Overview Population 12,895,393 Land Area 46,055 square miles Counties 67 Miles 170 north to south 283 east to west

3. PENNSYLVANIA CONSOLIDATED STATUTES TITLE 35. HEALTH AND SAFETY PART III. PUBLIC SAFETY CHAPTER 53. EMERGENCY TELEPHONE SERVICE § 5303. Telecommunications management. (a) Powers and duties of agency. --The agency shall have the following powers and duties: (1) To adopt rules and regulations pursuant to this chapter and promulgate, adopt, publish and use guidelines for the implementation of this chapter. Rules, regulations and guidelines proposed under the authority of this section shall be subject to review by the General Counsel and the Attorney General in the manner provided for the review of proposed rules and regulations pursuant to the act of October 15, 1980 (P.L. 950, No.164), known as the Commonwealth Attorneys Act, and the act of June 25, 1982 (P.L.633, No.181), known as the Regulatory Review Act. Regulation – PA Act 78

4. 9-1-1 Program Summary Over 80 million 9-1-1 calls made in the commonwealth in the past 10 years; 8,850,159 total calls to PSAPs in 2013 Wireless calls since 2007 have increased from 45% to almost 70% in 2013 Wireline calls, conversely, have decreased from around 55% to around 30% during that same period

5. 2011 PSAP Environment Stove-piped, proprietary, independent 9-1-1 systems operating in silos 69 Public Safety Answering Points (PSAPs), (67 counties and 2 cities) with limited/no ability to share public safety data, radio, and call processing information, or ability to transfer callers. Multiple platforms with legacy architecture limiting access and situational awareness for first responders Rising Costs of Infrastructure and Operations with Simultaneous Reductions in Funding, particularly impacted by a steady annual decline in wireline funds A path forward to NG9-1-1 was needed…

6. Pennsylvania NG9-1-1 Roadmap NG 9-1-1 ESInet Deployment GIS / Data ECRF GIS / Data ECRF Security Applications Telephony Deployed locally and operated regionally, according to statewide enterprise standards Integrated technology supporting multiple PSAPs Based upon NENA i3 standards Vision: Statewide Development of Regional Interconnected Systems Statewide GIS repository created to serve as the Emergency Call Routing Function (ECRF) ECRF data function created Based upon NENA i3 standards Security plan implemented and deployed at enterprise and regional levels CSRIC best practices and NGSEC standard integrated into state plan Based upon NENA i3 standards Enterprise telephony systems created within regions Shared telephony systems between regions Based upon VoIP standards Common Interoperable NG9-1-1 applications Integrated within the Core of the NG9-1-1 solution Based upon NENA i3 standards

7. Needed to design and develop an Internet Protocol (IP) Network (ESInet) at the regional and state (enterprise) levels dedicated to support public safety service applications and NG9-1-1 interconnectivity based upon the roadmap; a “System of Systems” ESInet for the Commonwealth Needed to leverage existing as well as planned systems currently operating as patchwork stove- pipes and independent silos mentioned earlier Needed to start with a pilot and then incentivize early adopters Emergency Services IP Network (ESInet)

8. ENHANCED 9-1-1 Federal Grant Pilot ENHANCED 9-1-1 Grant Project [administered by the National Highway Traffic Safety Administration (NHTSA)] scope: $2.475 million in grant funds with a 50% match from multiple county wireless and wireline funds Commitment to complete by grant expiration September 2012 GOAL: Deploy an interoperable, multi-county/regional network in an operational environment as an ESInet in order to: Fully comply with the ENHANCED 9-1-1 grant application Implement a Public Safety-Grade ESInet supporting multiple applications and agencies enabling cost efficiencies, network sharing, and data interoperability Develop a sustainable funding model beyond the grant period

9. Region 13 ESInet Broadband System Originally 8 PSAPs; developed into 14 PSAPs currently participating in the project Tie into contiguous regional and state “system of systems” enterprise networks at strategic points Regional fiber/microwave ESInet supports multiple NG9-1-1 applications - including the “WestCORE” telephony and CPE applications

10. Created “WestCORE” CPE Application Benefits / Opportunities: Replace end-of-life CPE with an IP-enabled, NG9-1-1 capable CPE –Reduced number of CPE switches from 13 to 3 Enable disaster recovery and continuity of operations Share recurring costs across multiple funding sources: –9-1-1 Surcharges –DHS Grants –County Funds WestCORE CPE Project 12 PSAPs originally participating; now 13

11. Use the ESInet to create a Host / Remote CPE solution regionally and/or statewide Cost of CPE replacement / upgrade (169 positions) $9.4M Capital Investment $564K Annual Operating Expense Versus: Investment into Regional NG9-1-1 capable CPE $5.1M Capital Investment $392K Annual Operating Expense Reduction of over $4.3M in capital costs and $173K annual operating expenses “WestCORE” Regional Approach

12. Provided Baseline for a Statewide Approach Cost of CPE replacement / upgrade (legacy) > $30.6M Capital Investment > $5.5M Annual Operating Expense Versus: Invest into statewide NG9-1-1 capable CPE with shared network $16.8M Capital Investment $3.03M Annual Operating Expense Reduction of over $13.7M in capital costs and $2.48M annual operating expenses

13. Originally 8 county PSAPs needed to replace 9-1-1 systems due to “end of life” notifications; 1 county needed to refresh 9-1-1 system hardware Existing systems and network were not NG9-1-1 capable Not redundant Not interconnected Could not transfer ANI/ALI between PSAPs Could not automatically route to other PSAPs in the event of call overflow or system failure Average cost for replacement of a single county 9-1-1 telephony system was $395K ($3.16M total regional cost) The average county yearly maintenance cost would have been $45K for a new system “Northern Tier” Region

14. Now 10 Counties in North-West Pennsylvania Over 7,700 Square Miles Over 660,000 Residents Over 3.4 Million Calls in 2012 “Northern Tier” Regional NG9-1-1 Project SOLUTION: A 39-Position Regional, NG9-1-1 capable telephony system and network One system (geo-diverse) shared between all 10 counties Average county yearly maintenance is less than $22K (savings of $24K/year)

15. Reduce costs by reducing excess capacity ESInet promotes systems sharing and creates redundancy and resiliency Roughly 850 positions in PA PSAPs with CPEs capable of handling 10,500 positions; each PSAP had independent CPE WestCore and Northern Tier regional projects reducing CPE to shared capacity with significant cost savings Develop ‘shared systems’ Deployment of common communications platforms to strengthen interconnectivity and interoperability among regional partners CAD, Telephony, Logging Recorder, GIS, LMR, etc. Ongoing Regionalization Strategy

16. PA Intergovernmental Cooperation Law Title 53 Pa. C.S., Chapter 23 Authorizes two or more “local governments” to “jointly cooperate in the exercise or in the performance of their respective governmental functions, powers or responsibilities.” Can be used as a vehicle to develop regional cooperative governance structures for both finance and operational policy/procedure Regional Governance

17. Regional Assessment Collaborations PEMA has been working with PSAPs to fund and promote the Regional Shared Services Assessment program – To date, over $1,800,000 has been designated for the assessments – 50% of eligible funding paid upon agreement to participate with regional partners; 50% paid upon completion and assessment approval * Currently 8 regions have developed from PSAP collaborations; continues to change with ongoing discussions.

18. Incentivize Regional Initiatives To: Build out ESInet platform ‘system by system’, i.e., ‘network by network’ – two networks currently in place (NW and SW – 24 counties - 1/3 of Commonwealth – others being designed) Converge networks and systems – interconnecting NW and SW ESInets – to be completed early 2015 Implement NG9-1-1 capable PSAPs – post assessments Implement statewide NG9-1-1 geographic based routing and database integration – discussions in progress; not in place Implement NG9-1-1 capable interoperable applications Core NG9-1-1 functions being planned but not in place NG9-1-1 Continued Path Forward Develop sustainable funding model

19. Act 78 was set to sunset June 30, 2014 Legislature extended sunset to June 30, 2015 Various proposals currently on the table and in discussion among stakeholders Funding model is a primary point of ongoing discussion: BIG QUESTION - Whether to continue solely with “chase the device” surcharge strategy or expand to future NG9-1-1 funding options based on IP technology evolution? PA 9-1-1 Statute - Act 78

20. Funding Challenges Technology is advancing. – Consumer habits / expectations – Next Generation 9-1-1 Costs seem to be outpacing revenues. Need to create a holistic approach to 9-1-1 in the commonwealth. Long term fix that does not require legislative changes in the near future.

21. Percentage on “Base Rate” Inherent inflation escalator Adaptable to consumer habits Likely to reduce undercollections Flat dollar amount Static Not adaptable Maintains current assessment method Fee Options

22. “Communication service.” Any service that provides a capability to the consumer to initiate, route, transmit, or complete a 911 communication from or through any device using telephone numbers, Internet Protocol addresses, or their functional equivalents or technological successors. Definitions

23. “Telecommunication device.” Any equipment or item made or adapted, for use by a consumer to initiate, route, or transmit telecommunications. “Base rate.” The amount, excluding all taxes and fees, that is charged by a communication service provider or retail seller to a consumer for its goods or services. Definitions (continued)

24. Questions

25. Pennsylvania NG9-1-1 Supporting Emergency Services Statewide