Presentation on theme: "NENA 2008 Breakout Session Template"— Presentation transcript:
1 NENA 2008 Breakout Session Template What is the Future of 9-1-1?
2 NENA 2008 Breakout Session Template Intent of this SessionPresent overview on current system and its limitationsProvide a high level overview of NG9-1-1Provide reasons why transitioning to NG9-1-1 is vital
3 NENA 2008 Breakout Session Template TerminologyEmergency Services IP Network (ESInet)A privately managed Internet Protocol transport network that may be shared by multiple agenciesFunctional and Interface Standard for NG9-1-1 (i3)NENA architecture and functionsNG9-1-1The set of network elements, software applications, databases, CPE components, and operations and management procedures required to provide Next Generation emergency services
4 NENA 2008 Breakout Session Template Terminology (cont’d)Public Safety Answering Point (PSAP)A answering point which receives calls from a defined geographic areaGeographical Information System (GIS)A computer software system that translates geographic data into a location on a map, such as a street address
5 NENA 2008 Breakout Session Template Industry Trends330 million wireless devices in the USPopulation is approximately 313 millionBy 2015, there will be 2 billion networked devicesSmart homes and offices; education applicationsMore than 50% of mobile devices are smartphonesThese generate 35 times more data traffic than basic cell phonesTablets generate 121 times more traffic than cell phonesThis should provide updated stats and sources:When presenting this slide; please check the source for updated statistics.
6 Industry Trends (cont’d) NENA 2008 Breakout Session TemplateIndustry Trends (cont’d)Wireless-only households are on the rise32% of adults and 36% of children live in wireless-only householdsMore than 98% of Americans have access to 3G or 4G services103 million tweets per day in the US
7 Industry Trends (cont’d) NENA 2008 Breakout Session TemplateIndustry Trends (cont’d)Exponential increases in text messagingMore than 8 trillion texts sent last yearUp 1.1 trillion from the previous yearTeens text 5,500 messages per month32 million Americans who are Deaf, Deaf-blind, hard of hearing or speech disabled rely on texting as main form of communicationPer Richard Ray, co-chairman of the NENA Accessibility committee - FYI: According to the National Organization on Disability (2007), there are an estimated 54 million individuals with a disability in the United States, which has a total population of approximately 300 million. As of 2006, over 37 million had some amount of hearing loss or have speech disability.. I would safely say "over 32 million“
8 NENA 2008 Breakout Session Template The Current Process9-1-1 CallerAccess/Service Provider*E9-1-1 Network9-1-1 Call CenterCall TakerThe Nation's current system is designed around telephone technologyThe public can make voice or TTY callsLimited data is delivered to the answering pointCall back phone numberCaller approximate location* The Access and Service provider can be separate entities.There may not be a service provider.Explain the call flow process of a current call. Remember to explain what a PSAP is if you use that term; but it’s better to use the generic Call Center.The presenter should explain that for a wireless call the location is approximate & for a wireline/static VoIP call a specific address is delivered. For nomadic VoIP calls, the location provided by the customer when signing up for service is delivered.Call back phone numberCaller approximate location
9 NENA 2008 Breakout Session Template OK, really - What is NG9-1-1?NG9-1-1 is the upgrade of services infrastructure to meet the needs of a wireless mobile societyMore than just an IP network:DatabasesTechnical & Operational ProceduresSoftware ApplicationsEquipment ComponentsExplain that just putting in an IP network does not make a PSAP NG9-1-1; nor does IP capable equipment make a PSAP NG It takes special databases for location and validation; software to receive texting & video, ability to route on X,Y components. “Like building a highway with no exit signs”
10 NENA 2008 Breakout Session Template What Can’t Do TodaySupport Newer Technologies/ServicesText, Image, Video, Telematics, Sensors, Enhanced Subscriber InfoProvide Robust Back Up CapabilitiesNetwork Resilience, Virtual PSAPsProvide Interoperability and Information Sharing
11 NENA 2008 Breakout Session Template Public ExpectationsMany people think they can text9-1-1 todayYounger GenerationText most common form of communicationDeaf, Deaf-Blind, Hard of Hearing and Individuals with Speech DisabilitiesText and Video over IP most common form of communicationAgain this is a place to highlight the Deaf, hard of hearing and speech disabled community needs.In addition, highlight that texting would help in kidnapping and domestic violence situations.EAAC did a study and found that Text and Video IP were the most favored forms of communication for this audience. This audience most concerned with parity of service and text-to would provide that.
12 Public Expectations (cont’d) NENA 2008 Breakout Session TemplatePublic Expectations (cont’d)One survey in North Texas in 2011 found that:31% of the population think they can text 9-1-111% thought they could post a message on Facebook and will be notified
14 How NG9-1-1 Will Improve 9-1-1 NENA 2008 Breakout Session TemplateHow NG9-1-1 Will Improve 9-1-1Updated Technology:Internet Protocol (IP) on a private secured networkImproved Functionality:Maintains current E9-1-1 capabilitiesAdds new capabilities and supports multimedia communicationsGIS basedImproved Interoperability:At county, region, state and national levelsExplain GIS to the audience – GIS = information is based on mapping vs tabular database of phone company or recordsBe prepared to explain that we use the GIS for routing & if someone calls or texts they are giving their permission to find them.Explain that the interoperability will happen over time
15 NENA 2008 Breakout Session Template NG9-1-1 RealityNG9-1-1 by itself will not enable text to 9-1-1Texting is an application available through NG9-1-1NG9-1-1 is designed to support text when availableStandards work is underway in the wireless industry to support various types of text messagesIn the long term, overall costs could potentially be lower because of shared services and lower cost technologyWill not eliminate prank calls but may provide additional information to help mitigate.
16 NENA 2008 Breakout Session Template The Nature of NG9-1-1Designed to support enhanced interoperability of all systemsDesigned with open standardsDesigned to enable open competitionDesigned for a transition to competitive service provider environmentMay require regulatory (and legislative) change
17 NENA 2008 Breakout Session Template NG9-1-1 Added FeaturesGIS based routing controlLocation data can be transported with the callAdditional types of calls and messaging: anytime, anywhere, any deviceAdditional dataVirtual PSAP capabilitiesAdded alternate routing options (ex: sensing PSAP status)Direct control of call management [PRF]Additional data – like crash notification and medical data – will assist first responders
18 NENA 2008 Breakout Session Template NG9-1-1 ConceptsYour NG9-1-1 system is one element of an widely interconnected public safety systemCounty - Regional – State – National – InternationalExpansion of, and beyond the traditional PSAPFusion CentersVirtual PSAPsTrauma CentersPoison ControlEmergency Operations CentersThis allows for different services to live on the network – for example, CAD, voice recorders, GIS, wouldn’t be needed at each PSAP, they could live on a network accessed by each PSAP.**************** NEW speaker note : Be prepared to explain what Fusion Centers are.Information sharing center many of where were created under the US Department of Homeland Security & the Justice Department. Designed to promote information sharing at the federal level.
19 NENA 2008 Breakout Session Template NG9-1-1 ConceptsDirect control of system capabilities by Authorities and PSAP managementGIS data updated regularly, to control validation and routingSecure access to interactive validation data by service providersRouting and options controlled in databases that are directly accessible by Authority at PSAP terminals, or other authorized remote access points
20 NENA 2008 Breakout Session Template NG9-1-1 ChallengesAchieving Economies of ScaleBigger geography equals better price performanceSolving Governance IssuesLeadership at all levelsTimely Standards & Technology DevelopmentResolving Operational IssuesAddressing Legislative and Regulatory needsProviding for a wide range of educational needsEconomies of Scale - It can be a challenge to get buy-in from all PSAPs in a region on any one system – for example, selecting a statewide mapping system, or statewide CPE. The only way to recognize better pricing performance is to make these type purchases at a larger regional or statewide level.Governance Issues – example, If multiple services on IP network, who is in charge?Shared usage and costs means shared responsibilitiesCan mention that the IP network is referred to as an ESInet.
21 NENA 2008 Breakout Session Template Funding ChallengesPSAP Authorities must be allowed to accrue funds to build NG networks while still paying for and operating legacy networksConsider different funding sources:IP access providers?Pre-paid wireless?Consider new payment terms for feesMore sources/lower fees?It is important to understand that authorities will have to pay for two networks while transitioning. It isn’t possible to flip a switch on the old network & transition overnight; so therefore both networks will need to be operational for a period of time during transition. Will need the old network as a failover plan initially during transition.NG will require a capital outlay at the beginning, but costs will decrease over time.
22 Legislative & Regulatory Challenges NENA 2008 Breakout Session TemplateLegislative & Regulatory ChallengesRegulations Should Allow, but Not Require:Your NG9-1-1 provider to be different than your current E9-1-1 providerYour NG9-1-1 IP infrastructure provider to be different than your NG9-1-1 services providerChoice of service providersLocal ordinances requiring person initiated calls. (Alarm & sensor calls)Regulations requiring selective routing going through telecommunications companies.See:NENA NG9-1-1 Transition PolicyImplementation Handbook
23 NENA 2008 Breakout Session Template NG9-1-1 PSAP BenefitsText/IM to 9-1-1Photos, additional data and other media to 9-1-1Streaming videoTelematics and sensor data available to 9-1-1Nomadic and/or mobile call taker workstationsBe prepared for a question – what if the dispatcher doesn’t want to see the video, etc. If asked, inform them the additional data will come in the form of a URL that the dispatcher can pass along to first responders without viewing it themselves.
24 NG9-1-1 PSAP Benefits (cont’d) NENA 2008 Breakout Session TemplatePSAP “on-the fly” or Virtual PSAPPolicy-based alternate routing with new optionsAdditional Policy-based routing for:Language preference of callerType of technologyIM, Sensor, Satellite phoneEnhanced disaster planning & special events call management are two more that should be mentioned.
25 NENA 2008 Breakout Session Template Call to ActionUnderstand that underlying network/technology needed for NG9-1-1 is needed for ALL emergency communications (high bandwidth voice, data, video)THIS SLIDE MUST BE CHANGED TO SUIT THE AUDIENCE, AS MENTIONED IN THE SPEAKER NOTES.Customize this slide for what you are asking your audience to do. Examples are contained in “What’s in it for me?” slide #27.
26 NENA 2008 Breakout Session Template Q and ABe prepared for when & how much type questions? Current status of who is doing this? How has it improved response?
27 This is a reference slide NENA 2008 Breakout Session TemplateThis is a reference slideThis slide is for reference to be used as an example of information that could be inserted on slide #25 “Call to Action”.