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NENA Copyright 2013 Intent of this Session ● Present overview on current 9-1-1 system and its limitations ● Provide a high level overview of NG9-1-1 ●

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Presentation on theme: "NENA Copyright 2013 Intent of this Session ● Present overview on current 9-1-1 system and its limitations ● Provide a high level overview of NG9-1-1 ●"— Presentation transcript:

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2 NENA Copyright 2013 Intent of this Session ● Present overview on current system and its limitations ● Provide a high level overview of NG9-1-1 ● Provide reasons why transitioning to NG9-1-1 is vital

3 NENA Copyright 2013 Terminology ● Emergency Services IP Network (ESInet)  A privately managed Internet Protocol transport network that may be shared by multiple agencies ● Functional and Interface Standard for NG9-1-1 (i3)  NENA architecture and functions ●NG9-1-1  The set of network elements, software applications, databases, CPE components, and operations and management procedures required to provide Next Generation emergency services

4 NENA Copyright 2013 Terminology (cont’d) Public Safety Answering Point (PSAP)  A answering point which receives calls from a defined geographic area Geographical Information System (GIS)  A computer software system that translates geographic data into a location on a map, such as a street address

5 NENA Copyright 2013 Industry Trends 330 million wireless devices in the US  Population is approximately 313 million By 2015, there will be 2 billion networked devices  Smart homes and offices; education applications More than 50% of mobile devices are smartphones  These generate 35 times more data traffic than basic cell phones  Tablets generate 121 times more traffic than cell phones

6 NENA Copyright 2013 Industry Trends (cont’d) Wireless-only households are on the rise  32% of adults and 36% of children live in wireless-only households  More than 98% of Americans have access to 3G or 4G services 103 million tweets per day in the US

7 NENA Copyright 2013 Industry Trends (cont’d) Exponential increases in text messaging  More than 8 trillion texts sent last year  Up 1.1 trillion from the previous year  Teens text 5,500 messages per month  32 million Americans who are Deaf, Deaf-blind, hard of hearing or speech disabled rely on texting as main form of communication

8 NENA Copyright 2013 The Current Process The Nation's current system is designed around telephone technology The public can make voice or TTY calls - Limited data is delivered to the answering point - Call back phone number - Caller approximate location * The Access and Service provider can be separate entities Caller Access/Service Provider* E9-1-1 Network Call Center Call Taker

9 NENA Copyright 2013 OK, really - What is NG9-1-1? NG9-1-1 is the upgrade of services infrastructure to meet the needs of a wireless mobile society More than just an IP network: ●Databases ●Technical & Operational Procedures ●Software Applications ●Equipment Components

10 NENA Copyright 2013 What Can’t Do Today Support Newer Technologies/Services  Text, Image, Video, Telematics, Sensors, Enhanced Subscriber Info Provide Robust Back Up Capabilities  Network Resilience, Virtual PSAPs Provide Interoperability and Information Sharing

11 NENA Copyright 2013 Public Expectations Many people think they can text today Younger Generation  Text most common form of communication Deaf, Deaf-Blind, Hard of Hearing and Individuals with Speech Disabilities  Text and Video over IP most common form of communication

12 NENA Copyright 2013 Public Expectations (cont’d) One survey in North Texas in 2011 found that:  31% of the population think they can text  11% thought they could post a message on Facebook and will be notified

13 NENA Copyright 2013

14 How NG9-1-1 Will Improve Updated Technology:  Internet Protocol (IP) on a private secured network Improved Functionality:  Maintains current E9-1-1 capabilities  Adds new capabilities and supports multimedia communications  GIS based Improved Interoperability:  At county, region, state and national levels

15 NENA Copyright 2013 NG9-1-1 Reality ● NG9-1-1 by itself will not enable text to  Texting is an application available through NG9-1-1  NG9-1-1 is designed to support text when available  Standards work is underway in the wireless industry to support various types of text messages ●In the long term, overall costs could potentially be lower because of shared services and lower cost technology

16 NENA Copyright 2013 The Nature of NG9-1-1 Designed to support enhanced interoperability of all systems Designed with open standards Designed to enable open competition Designed for a transition to competitive service provider environment May require regulatory (and legislative) change

17 NENA Copyright 2013 NG9-1-1 Added Features GIS based routing control Location data can be transported with the call Additional types of calls and messaging: anytime, anywhere, any device Additional data Virtual PSAP capabilities Added alternate routing options (ex: sensing PSAP status) Direct control of call management [PRF]

18 NENA Copyright 2013 NG9-1-1 Concepts Your NG9-1-1 system is one element of an widely interconnected public safety system County - Regional – State – National – International Expansion of, and beyond the traditional PSAP  Fusion Centers  Virtual PSAPs  Trauma Centers  Poison Control  Emergency Operations Centers

19 NENA Copyright 2013 NG9-1-1 Concepts Direct control of system capabilities by Authorities and PSAP management  GIS data updated regularly, to control validation and routing  Secure access to interactive validation data by service providers  Routing and options controlled in databases that are directly accessible by Authority at PSAP terminals, or other authorized remote access points

20 NENA Copyright 2013 NG9-1-1 Challenges Achieving Economies of Scale  Bigger geography equals better price performance Solving Governance Issues  Leadership at all levels Timely Standards & Technology Development Resolving Operational Issues Addressing Legislative and Regulatory needs Providing for a wide range of educational needs

21 NENA Copyright 2013 Funding Challenges PSAP Authorities must be allowed to accrue funds to build NG networks while still paying for and operating legacy networks Consider different funding sources:  IP access providers?  Pre-paid wireless? Consider new payment terms for fees  More sources/lower fees?

22 NENA Copyright 2013 Legislative & Regulatory Challenges Regulations Should Allow, but Not Require:  Your NG9-1-1 provider to be different than your current E9-1-1 provider  Your NG9-1-1 IP infrastructure provider to be different than your NG9-1-1 services provider  Choice of service providers See: NENA NG9-1-1 Transition Policy Implementation Handbook

23 NENA Copyright 2013 NG9-1-1 PSAP Benefits Text/IM to Photos, additional data and other media to Streaming video Telematics and sensor data available to Nomadic and/or mobile call taker workstations

24 NENA Copyright 2013 NG9-1-1 PSAP Benefits (cont’d) PSAP “on-the fly” or Virtual PSAP Policy-based alternate routing with new options Additional Policy-based routing for:  Language preference of caller  Type of technology  IM, Sensor, Satellite phone

25 NENA Copyright 2013 Call to Action Understand that underlying network/technology needed for NG9-1-1 is needed for ALL emergency communications (high bandwidth voice, data, video) THIS SLIDE MUST BE CHANGED TO SUIT THE AUDIENCE, AS MENTIONED IN THE SPEAKER NOTES.

26 NENA Copyright 2013 Q and A

27 NENA Copyright 2013 This is a reference slide


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