1. WELCOME WELCOME A COMPLETE SOLUTIONS….. Utwar Outsourcing private limited TO

2. About Us Utwar Outsourcing private limited Utwar Outsourcing private limited Utwar is a Company truly aims towards providing you the best alternates as an extended enterprise and Utwar is a Company truly aims towards providing you the best alternates as an extended enterprise and ecosystem partner for all your support service needs. ecosystem partner for all your support service needs. Utwar came into picture in the year 2014. It has a track record of those people Utwar came into picture in the year 2014. It has a track record of those people who have truly provided ultimate satisfaction to their different client with their services. who have truly provided ultimate satisfaction to their different client with their services. The Company is going to excel in delivering exceptional customer experience cost effectively The Company is going to excel in delivering exceptional customer experience cost effectively and no project or customer is considered small. and no project or customer is considered small.

3. Our Mission 2014: Team of 100 + associates in Rajasthan. 2015: Expand footprint Nationally to two more Regions. 2014: Team of 100 + associates in Rajasthan. 2015: Expand footprint Nationally to two more Regions. CSR : Train young talent and provide direct and indirect employment to 100+ people in Rajasthan CSR : Train young talent and provide direct and indirect employment to 100+ people in Rajasthan as per decided aim this year. as per decided aim this year. Ensure Partner delight by nurturing the right talent, setting up auditable processes and Ensure Partner delight by nurturing the right talent, setting up auditable processes and building system redundancy. building system redundancy. Inspire the zeal of service in each employee by offering a vibrant environment and transparent practices. Inspire the zeal of service in each employee by offering a vibrant environment and transparent practices. Service a diversified client portfolio and increase the per employee productivity to ensure Service a diversified client portfolio and increase the per employee productivity to ensure shareholder profitability. shareholder profitability.

4. Our Vision Our Vision Expand Utwar's footprint in our quest to offer BPO &Non BPO services Nationally Expand Utwar's footprint in our quest to offer BPO &Non BPO services Nationally Continue to offer services which substantiate professionalism, transparency, technical superiority and zeal! Continue to offer services which substantiate professionalism, transparency, technical superiority and zeal! Imbibe in and excel at the service principals of our partners! Imbibe in and excel at the service principals of our partners! Our Value Our Value Client centric Client centric Conserving energy Conserving energy Energy conservation Energy conservation Ethical and Reliable Ethical and Reliable Goal driven Goal driven Industry Knowledge Industry Knowledge Technical expertise Technical expertise Zeal to serve Zeal to serve

5. Jobs @ Utwar We offer the best job opportunities for the deserving candidates. We make your dream of joining the best organization come true. We offer the best job opportunities for the deserving candidates. We make your dream of joining the best organization come true. To truly understand an organization and its culture you have to be a part of it. At UTWAR it is our constant Endeavour to recruit people with whom we can build a strong, mutually engaged and lasting relationship. To truly understand an organization and its culture you have to be a part of it. At UTWAR it is our constant Endeavour to recruit people with whom we can build a strong, mutually engaged and lasting relationship. The interested candidate may mail their resume to info@utwar.in The interested candidate may mail their resume to info@utwar.ininfo@utwar.ininfo@utwar.in

6. Analyzing & reporting system Analyzing & reporting system The format & timeframe our client is looking for. The format & timeframe our client is looking for.

7. Our team Ram Kumar Ram Kumar DIRECTOR & FOUNDER DIRECTOR & FOUNDER +91-9660315476 +91-9660315476 REKHA CHAUHAN REKHA CHAUHAN DIRECTOR DIRECTOR  +91-9828339244

8. Services we provide Back Office Support Back Office Support Customer Response management Customer Response management Dealer Helpline Dealer Helpline DRTV Response Services DRTV Response Services Email and Chat Support Email and Chat Support HR Services HR Services Inbound & Outbound Sales Inbound & Outbound Sales Inbound customer care Inbound customer care IVR services IVR services Medical answering services Medical answering services Online customer support services Online customer support services Order Taking Services Order Taking Services Outbound Customer Support Outbound Customer Support Payment collection services Payment collection services RSVP & Event Helpline services RSVP & Event Helpline services

9. Services we provide Technical support services Technical support services Telemarketing Services Telemarketing Services Ticket booking services Ticket booking services TOLL FREE (1800) Answering Services TOLL FREE (1800) Answering Services Up-Selling & Cross-Selling Services Up-Selling & Cross-Selling Services Value added services (VAS) up-selling services Value added services (VAS) up-selling services Verification services Verification services Virtual receptionist services Virtual receptionist services

10. HOW WE CAN HELP YOU? Utwar offers a wide range of BPO and Customer Management Outsourcing solutions to serve the Utwar offers a wide range of BPO and Customer Management Outsourcing solutions to serve the Constantly changing needs of clients. Our forte lies in managing discrete processes or 360 degree Constantly changing needs of clients. Our forte lies in managing discrete processes or 360 degree customer management customer management Outsourcing solutions ranging from customer acquisition to credit and collections. Outsourcing solutions ranging from customer acquisition to credit and collections. We place ourselves within your organizational structure to drive change. We place ourselves within your organizational structure to drive change. We work objectively to transform service delivery and focus on client needs, potential, goal and brand, We work objectively to transform service delivery and focus on client needs, potential, goal and brand, serving as a vehicle to put you ahead of the competition. serving as a vehicle to put you ahead of the competition. KEY DIFFERENTIALS: KEY DIFFERENTIALS: Technologically Integrated MIS and CRM systems allow security and accuracy. Technologically Integrated MIS and CRM systems allow security and accuracy. Our systems provide Intelligent MIS and ACD is integrated with our custom CRM to capture VOC and Our systems provide Intelligent MIS and ACD is integrated with our custom CRM to capture VOC and action points along with the regular client CRM thus enabling faster delivery and removing use of action points along with the regular client CRM thus enabling faster delivery and removing use of Excel Sheets, paper or notes on local systems. Excel Sheets, paper or notes on local systems.

11. KEY DIFFERENTIALS…. Extensively and Diversely Experienced Team. We have a team that has worked with best Extensively and Diversely Experienced Team. We have a team that has worked with best in the industry and in the industry and gained cross functional and Multiple LOB handling experience ranging from 1 LOB to 10 LOBs for a gained cross functional and Multiple LOB handling experience ranging from 1 LOB to 10 LOBs for a single client. In the past decade, UTWAR has gained experience in addressing a wide range of single client. In the past decade, UTWAR has gained experience in addressing a wide range of customer support needs across various verticals that allows handling almost all possible on-call and customer support needs across various verticals that allows handling almost all possible on-call and off-call scenarios simple. UTWAR offers Competitive Costs. All Costs are tailor made to Client and Project off-call scenarios simple. UTWAR offers Competitive Costs. All Costs are tailor made to Client and Project Needs thus reducing your customer contact cost by 10-20%. UTWAR ensures Round the Clock Support. We can provide your organization with 24 X 7 X 365 services Needs thus reducing your customer contact cost by 10-20%. UTWAR ensures Round the Clock Support. We can provide your organization with 24 X 7 X 365 services and support, and support, so you can always be sure that your customers will be attended to even on weekends and holidays. so you can always be sure that your customers will be attended to even on weekends and holidays.

12. Business Proposal For any business related points please email us at For any business related points please email us at info@utwar.ininfo@utwar.in or call at info@utwar.in +919660315476 +919660315476 +919828339244 +919828339244 Ram Kumar Ram Kumar Director: Utwar outsourcing private limited Director: Utwar outsourcing private limited

13. KEY DIFFERENTIALS…. Client Defined Service Levels and 99% Uptime Guaranty Management Co-location allows greater control and effectiveness 100% Accountability of mistakes with Full Control via Digital Call Recording and Client Defined Service Levels and 99% Uptime Guaranty Management Co-location allows greater control and effectiveness 100% Accountability of mistakes with Full Control via Digital Call Recording and Screen Recording allowing capability to catch agent issues and mistakes. Guaranteed Lower AHT Higher Productivity Screen Recording allowing capability to catch agent issues and mistakes. Guaranteed Lower AHT Higher Productivity

14. WHY UTWAR? We have been providing a wide spectrum of inbound, outbound services and back office solutions to We have been providing a wide spectrum of inbound, outbound services and back office solutions to our clients for the past decade, enabling them to provide world class service to their customers and our clients for the past decade, enabling them to provide world class service to their customers and thus move up the Value Chain. thus move up the Value Chain. Our team of experts can help you turn an average telemarketing project into a vigorous B2B sales Our team of experts can help you turn an average telemarketing project into a vigorous B2B sales model with higher profits. We can collect and analyze detailed information including minute details model with higher profits. We can collect and analyze detailed information including minute details about customers, market niches and different programs and up-sell on your behalf. about customers, market niches and different programs and up-sell on your behalf. We have been able to offer cost effective and tailor-made solutions to our clients by providing We have been able to offer cost effective and tailor-made solutions to our clients by providing innovative and competent business solutions supported by a robust technology and flexible innovative and competent business solutions supported by a robust technology and flexible costing model as per client needs, which helps in providing the best in class service at the right costing model as per client needs, which helps in providing the best in class service at the right

15. WHY UTWAR? ……. price as per client requirement. Some areas where we are present are established E-Commerce price as per client requirement. Some areas where we are present are established E-Commerce and start-up online players to healthcare, media and a gamut of services from inbound customer and start-up online players to healthcare, media and a gamut of services from inbound customer care to VAS up-selling for established national telecom players. care to VAS up-selling for established national telecom players.

16. Client & Process Currently we are running with 10 Seater UK PI process. Currently we are running with 10 Seater UK PI process.

17. Contact us Utwar Outsourcing private limited Utwar Outsourcing private limited 64/186, Heera Path, Mansarover, Jaipur, 302020 64/186, Heera Path, Mansarover, Jaipur, 302020Rajasthan INDIA INDIA Cell : 91+9660315476 91+9828339244 91+9828339244 E-mail address : info@utwar.in info@utwar.in