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Taking care of your customer relationships. Partner for your growth A specialized firm in multichannel customer service & bundle offer Operating from.

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Presentation on theme: "Taking care of your customer relationships. Partner for your growth A specialized firm in multichannel customer service & bundle offer Operating from."— Presentation transcript:

1 Taking care of your customer relationships

2 Partner for your growth A specialized firm in multichannel customer service & bundle offer Operating from Cairo Contact Center Park with European knowledge, know-how & management Agile company with qualified personnel & continuous capacity building Secured fittings & state-of-the-art equipment More then one thousand collaborators at your service. GO global Cherish individually your customer

3 Quality First! Our Vision To be the reference in Egypt and MENA region for Quality in solutions provided to customers Our Mission Contact center: Quality solutions for multichannel Customer Relationship Management, multilingual 24 x 7 x 365 services Business development: Assistance in developing new markets and in sales increasing Capacity building: Talent management recruitment, continuous training and employees empowerment.

4 Why NAOS Marketing A reliable partner who strives for excellence Solution oriented & problem solvers Flexibility in services Excellence in the management of your customer relationships in various languages : Arabic English French German Spanish and many other languages….

5 6 years serving your customers Growth with different Mobinil projects 60 agents Creation of NAOS Co-marketing for French IT companies and a Canadian company 15 agents Activity on the Egyptian market Trainings in France, Egypt, Lebanon Growth with Mobinil (Orange) and OSN 200 agents Diversification of services: Inbound calls, Training of insourced agents. 700 agents Diversification of services: Multichannel Customer agents (prev.)

6 NAOS Marketing Core Value Quality, Quality and Quality Customer centered Innovation Agility Honesty Talent incubator Quality

7 An agile platform for Customer Relationship Management NAOS Marketing offers integrated solutions through the 3 main activities of its Center for Multichannel Customer Relationship. 1. Customer service 2. Multichannel marketing 3. Sales increase

8 Multichannel Customer Service (1/3) Management of inbound contacts Management of your 24/7/365 inbound contacts, may they be through phone (with or without toll-free number), SMS, , or livechat: Before, during or after a purchase order Answering the customer service Answering technical topics via a hotline.

9 Management of outbound contacts welcome calls or comfort calls turn your customer into brand ambassador recommending your company around visibility development increase of subscribed members to your mailing lists and newsletters. Multichannel Customer Service (2/3)

10 Moderation of your websites and social media pages Humanize your customer relationship : click-to-call / click-to-chat technology providing clear and instantaneous answers through your website. Dynamize your clients networks, give a voice to your 2.0 community, through your forums, blogs and social media pages with total respect to your values, editorial lines and constraints. Multichannel Customer Service (3/3)

11 International expertise & multichannel marketing services: Optimize your sales force prospection, leads generation: mails, SMS, phone and appointments scheduling Generate traffic to your shops, websites, events, etc. Enrich your databases, marketing surveys or enhance the customers satisfaction and increase the impact of your marketing and/or sales campaigns. Business development (1/2)

12 Increasing your sales makes your turnover or profit margin growing with actions: Acquire new clients by phone order, by mail or electronic order selling, by push actions, or extra sales… Win the loyalty of your customers complementing your clients portfolio presenting them products they have not tested yet, or developing extra sales… Hold on to your clients detaining clients that have entered a departure phase, reducing the churn or attrition rate. Business development (2/2)

13 Capacity building Talent management Attract, retain and engage qualified employees Continuous training and HR development Consulting Marketing strategies & campaigns Setting-up of a contact center Market survey Boost your national & international growth.

14 Long-term partnerships Jerusalem Pharmaceutical Co


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