1. Universal Credit Pilot West Lindsey District Council Alan Robinson Nicoya Palastanga

2. What is Universal Credit? Universal Credit will simplify the benefits system by bringing together a range of working-age benefits into a single streamlined payment. It aims to: simplify the system, making it easier for people to understand, and easier and cheaper for staff to administer improve work incentives smooth the transitions into and out of work reduce in-work poverty cut back on fraud and error. The first applications to Universal Credit will be made in October 2013. We expect all working age claimants to have moved onto Universal Credit by October 2017.

3. Personal Independence Payment Universal Credit Child Benefit, Carer’s Allowance (will remain) Income related JSA Income related ESA Income Support (including SMI) Working Tax Credits Child Tax Credits Housing Benefit Disability Living Allowance Contributory JSA and ESA (conditionality rules changing) Council Tax Benefit (Localised Council Tax Schemes) Pension Credit … to include support for housing and children

4. 2013 focus pilots - Twelve pilots will run from autumn 2012 to September 2013 to explore how local expertise can support residents to claim Universal Credit. 2013 focus pilots will look at: - encouraging claimants to access online support independently; - improving financial independence and managing money; - delivering efficiencies and reducing fraud & error; and - reducing homelessness. Post 2015 focus pilots – on the longer term role for local authorities in supporting Universal Credit claimants. Local Authority-led Pilots Key: LA-led pilots Pathfinder preparation projects Direct Payment Demonstration Projects North Dorset Rushcliffe Melton Bath & NES Oxford Caerphilly Newport Birmingham West Dunbarton North Lanarkshire Oldham Wigan Dumfries & Galloway Edinburgh Wakefield Shropshire Southwark Torfaen West Lindsey Lewisham

5. Migration - key dates APRIL 2013 Pathfinder begins National introduction of Universal Credit – groups of new unemployed able to claim, gradual phasing out of claims for existing benefits Expansion - new claims from people in work and moving current claimants to Universal Credit in phased approach Universal Credit roll-out complete OCTOBER 2013 SPRING 2014 2017

6. WLDC Pilot October 2012 to September 2013 Face to Face Delivery Local delivery Holistic approach Digital engagement/journey Reduce fraud and error

7. Online Claims Digital by default Housing Benefit/Job Seekers Allowance Access to IT Public Access in council offices Working with partner organisations Public Access across the district

8. Support for Customers Financial Literacy - budgeting skills - suitable bank accounts Introduction to IT Literacy and Numeracy

9. What will be different? Co-location of services ≈WLDC, JCP, LCC, VCS ≈Additional support from CAB, Credit Union, training providers, NCS

10. The Role of Local Authorities Localism Community Champions Reducing Fraud Partnership Working Experience – housing, skills agenda, council tax support

11. Now over to you for any questions