1. What’s New in AR System 7.5.00 and Atrium Core 7.5.00

2. © Copyright 2009, BMC Software, Inc.
Agenda
What’s New in Action Request System
What’s New in Atrium Core
Compatibility
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3. AR System – A Common Platform for BSM
Reduce cost-of-ownership
Centralizes administration of the BSM solution into one platform
Up to 20% increased efficiency in IT administrative resources
Ensure access to critical ITIL processes
Highly available, scalable and web-enabled
Provide embedded ability to address future changes in business needs
Customize out-of-the-box applications
Create supporting applications quickly
Respond to business requirements in hours instead of weeks
AR System provides a common platform for Business Service Management, and serves as the common foundation for the core components of Atrium.
Having a common platform helps IT to centralize and reduce administrative resources, allowing up to 20% efficiency gains for administrative staff.
AR System provides a highly available, scalable platform for web-enabled IT processes, ensuring that these processes are always functioning as required.
AR System enhances the ability of business to adapt to rapidly changing requirements, supporting fast and secure development and customization.
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4. Action Request System 7.5.00 Themes
Themes of release
Accelerate Time-to-Value
Reduce the time it takes to install and configure BSM solutions
React to changing business needs
Accelerate customization or development of related applications
Increase usability of applications
Introduce new features commonly expected by today’s Internet-savvy user
Satisfy enterprise customer requirements
Deliver performance, scalability, security, compatibility and reliability
AR System as the platform for Atrium Core has been developed with key themes to deliver value for customers.
The installer has been greatly simplified and improved to reduce installation and administrative time required to configure BSM solutions.
The AR System development platform has been completely re-designed to accelerate and improve the development process
The user interface features of AR System have been enhanced to increase usability and improve the productivity of end users
The AR System server platform has been greatly improved to deliver even higher performance, scalability, and security
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5. Reduced Time to Install
NEW
Installation
Consolidated installer for AR System
Replaces 17 component installers from previous versions
Allows components to be selected for install in one screen
GUI on both Windows and Unix box (with graphics card)
Command line still available through silent install option
Reduced installation time
All questions are asked before installation
Improved installation performance
Improved error handling
Pre and post installation check utilities
Environment is checked before writing anything to disk
Sanity checks to confirm valid installation
Value: Decrease time to install and configure, improve the installation success rate and user experience
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6. Consolidated Installer
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7. Accelerated Development and Customization
NEW
BMC Remedy Developer Studio based on industry standard Eclipse Integrated Development Environment (IDE)
Enhanced functionality
Undo/redo
Property change on multiple fields
Syntax checking
Developer “plus” abilities now built in
Identify relationships between objects
Search for objects by keywords
Basic analysis of application
Simple object version tracking
Auditing identifies when objects change (version control)
Object reservation (check in/out)
Encourages community created plug-ins
Prototype Screenshot - Subject to Change
Value: Improved developer response for critical business requirements
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8. Improved User Experience – UI Enhancements
Enhanced UI options
Dynamic layout
Ability to minimize or hide panels
“Slider Bar”
“Fill” Layout
Buttons within tables
Internet look and feel
Highlighting
Animation effects
Auto-completion of fields
Template based tooltips
Prototype Screenshot - Subject to Change
UI improvements shown are
#1: Panels, Tooltips on data (in a table), Dynamic Left Navigation bar (through use of panels), collapsing panels (animation)
#2: Table Page Array, highlighting active field, auto-complete
Continued on next page
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9. Improved User Experience – UI Enhancements
NEW
Enhanced UI options
Cell-based table display with full field and workflow support
Similar to SRM
Enables use of graphics
Flexibility in layout options
A flat table becomes…
An HTML-like cell based table
Value: Modernized appearance enables more productive users
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10. Improved User Experience – UI Enhancements
Flex based flashboards allow customized, improved look and feel
NEW
Flex based
JFree based
Value: More consistent, appealing graphics
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11. Approval Server Enhancements
Enhanced Approval Console
Enable use of Approval Server by “occasional” users
Showing all pending approvals by default.
Pre-built searches
Needs attention
Past Dues
Due Soon
Rejected by others
User can do bulk actions
NEW
Graphical “flow chart” view of approval flow(s)
Value: More productive approval process
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12. Supportability Enhancements
Database Consistency Checker
Diagnoses AR System database, generates report
Command line workflow debugger
Set breakpoints
View/change values on single stepping
Works on filters and escalations
Logging to form enables:
Filter or query qualifications
Notifications, remote viewing
Value: Reduced support calls, higher customer satisfaction
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13. Improved AR System Performance
Performance improvements
Overall performance has been greatly improved by more intelligent use of DBMS features
Server startup time up to 10x faster by performing more work in parallel
Distributed Server Option enhancements support distributed CMDB
Top line was ARS 7.1 – ARS is 7x better – less CPU intensive
DSO is up to 2x less CPU
Less calls to SQL Server reduces DB load
CMDB bulk updates
Images are stored once, referenced multiple times
Value: Better scalability for larger implementations
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14. Enterprise Capabilities
Meet customer desire to use the latest 3rd party products
AR System now supports minimum listed version or higher
DB: Oracle 11g, DB2 v9.5, SQL Server 2008
Web Server: BEA WebLogic 10, Tomcat 6.0, IIS 7, JBoss 5.0
OS: AIX 6.1, Windows 2008(Longhorn)
Browser: Firefox 3.0
64-bit native server executable on UNIX and Linux
Solaris, HP-UX, AIX, Red Hat, SuSE
Increases AR System stability in high usage environment
Takes advantage of the extra memory space
Value: Expanded market opportunities, faster time to adoption
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15. Enterprise Capabilities
Java API and Java Plug-in enhancements Server
Java API now “pure”
Java Plug-in Server
Multithreaded
Dynamic plug-in loading
Value: Easier integration with today’s technologies
FIPS certified encryption available with Encryption product
AES-128, AES-256 algorithms available - even if strict FIPS compliance is not desired
Value: Expanded market opportunities (e.g. Federal agencies)
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16. © Copyright 2009, BMC Software, Inc.
Agenda
What’s New in Action Request System
What’s New in Atrium Core
Compatibility
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17. © Copyright 2009, BMC Software, Inc.
BMC Atrium Overview
NEW
Atrium CMDB
Atrium Integration Engine
Product Catalog (DML)
Service Catalog
Atrium Explorer
Impact Simulator
Normalization Engine
Reconciliation Engine
Federation (CMDBf)
SOA Integration Platform
Atrium Core
Orchestration
Dashboards
Analytics
Service Level
Management
Discovery
The BMC Atrium framework contains many supporting technologies. (slight pause) The Atrium Core solution has new and updated technology components that have improved upon and leveraged what had existed in Atrium CMDB 2.1. The Atrium Core solution comprises of:
Atrium CMDB
Atrium Integration Engine
Product Catalog (DML)
Service Catalog
Atrium Explorer
Impact Simulator
Normalization Engine
Reconciliation Engine
Federation (CMDBf)
SOA Integration Platform
This is the new version of BMC Atrium CMDB Enterprise Manager! It can be found on EPD listed as BMC Atrium CMDB Enterprise Manager.
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Atrium Core Themes
Release Themes
Significantly improve time to value of Atrium products
Deliver proactive risk management capabilities
Lead the market with innovative CMDB capabilities
Become the leader in managing virtual environments
Some of the key drivers for this release of Atrium Core are:
improving the time it takes for a customer to see value out of their investment,
enhancing usability for multiple client organizations (tenants),
deliver impact analysis of business services,
being first to market with innovative CMDB capabilities and
Becoming the standard platform for managing customers virtual environmenets.
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19. Atrium Core 7.5 – Not just a CMDB anymore
View and modify
classes in data model
Set up federated data, which is
stored outside BMC Atrium CMDB
and linked from CIs
View information about the
CIs and relationships in
BMC Atrium CMDB
Determine the impact a change
to a CI will have on other CIs.
Run simulations without affecting
the production dataset.
Ensure that product names and
categorization are consistent
across different datasets and
from different data providers
View and create product dictionary
entries and configure the Configuration
Management database to access the
DHL and DML within the BMC Remedy
AR System environment
Reconcile CI and relationship
instance data from multiple
datasets into a single instance
in the production dataset.
As seen previously, Atrium Core is not just a CMDB any more. There are multiple components and each component of Atrium Core has either been developed from scratch or updated for this version of Atrium Core. The components of Atrium Core are as follows: (Use Slide)
Transfer data between external
databases and AR System applications
or between external databases
and BMC Atrium CMDB
Define a common list of services,
document policies, costs, and
terms associated with services;
rationalize data across IT
processes based on a
business context
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Installation
Installation
Consolidated installer for Atrium Core 7.5
Select components to install in one screen
GUI on both Windows and Unix box (with graphics card)
Reduced installation time
All questions are asked before installation
Improved installation performance
Improved error handling
Pre and post installation check utilities
Environment is checked before writing anything to disk
Sanity checks to confirm valid installation
Value: Improve the installation success rate and user experience
NEW
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Installation
Umbrella Installer allows for selection of all components at one time. Must select Custom Install feature.
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Atrium Explorer
Atrium Explorer
New graphical tool to view CIs and Relationships
Better zooming and layout for large number of CIs
Service Model creation and editing capabilities
Edit class/relationship attributes from the topology view itself
Filtering capability to hide/show right details based on end user need
See potentially impacted business services
Show multiple independent hierarchies on the same graph
Toggle between multiple topology views at the same time
Value: Provide next generation graphical editor to view and edit service models
NEW
New Query capability
Goal: Make CMDB data searches business focused and allow for complex data searching
Ability to search across classes (Servers with Win XP patch SP2 in Austin with more than 4GB RAM)
Ability to search without knowledge of CDM
Ability to create parameterized queries
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Atrium Explorer
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CDM and Class Manager
CDM Changes
New classes to support virtualization
Impact modeling
Graphical Class Manager
Graphically extend and customize CMDB class data model
Export CDM view as image
Easily traverse complex data model hierarchies
Built in best practices information about using the class data model
Value: Simplify class data model administration
NEW
Changes to the CDM for Atrium Core 7.5 include new classes for virtualized environments and xxx
The new Graphical Class Manager allows for manipulation of the classes within the CDM directly within the solution from the Atrium Core Console. The CDM can now be easily traversed and supports export and direct printing of the CDM through the Class Manager UI. This greatly enhances usability for customers who need to extend the data model.
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Class Manager
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26. Atrium Integration Engine
New data exchange monitoring user interface
Monitor progress of current data exchange jobs
View historical stats about old exchange runs
Verify database connections on the fly
Faster bulk import from multiple databases
Performance improvements
Can have multiple AIE instances
AIE instances are multi-threaded
High Availability deployment using AR Server Groups
Value: Fast integration with data transformation capabilities
The Atrium Integration Engine contains a new Data Exchange monitoring tool which can be accessed from the Atrium Core Console. It provides information on started, running, aborted and successful data exchange runs plus incorporates historical statistics for data exchange runs.
The AIE database field mapping functionality has been improved and database connections can be validated on the fly
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Product Catalog
DSL moved to Atrium Core Product Catalog
Removed from ITSM
Data import performance improvements
Support for multi-tenancy
Software approval by Company (DML)
Hardware approval by Company (DHL)
New features
Product Signatures can be stored in Product Catalog
Improvements in creating and managing Product Catalog entries
Additional attributes per Product/Company
Context sensitive online help
Value: Supports CMDB data normalization
Graphic-how PC is used
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Normalization
Normalization
Provides data consistency from BMC and non-BMC sources
Normalizes data (in-line) or afterwards (continuous and batch mode)
Supports dynamic changes in the environment (e.g. Virtualization)
Categorizes CIs appropriately in addition to name normalization
Provides new monitoring console for normalization jobs
Uses Product Catalog for software titles and categorization
Value: Improve data quality in CMDB
NEW
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Reconciliation
Reconciliation
New and simplified user interface
Single Click standard RE rule (ID/Merge) creation
OOTB rules make it easy to create reconciliation jobs
Better monitoring and reporting of jobs
Continuous near real-time reconciliation to support virtualization
Performance improvements to reduce time taken to reconcile
Value: Simplify most common RE rules and improve performance
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Service Catalog
Service Catalog
Common repository with standardized interface for all "service constructs" within BSM
Unifying structure for various service awareness initiatives
New service constructs like 'Service Offering' will be supported at solution level in upcoming releases
Important goal is to enable cost tracking and allocation (post )
New Service Catalog UI
Partially enabled in
Define/link business services and technical services
Configure dynamic service modeling (DSM) queries for technical services
Value: Centralized management of business services (and other service constructs) across BMC products
NEW
Dynamic
Service
Modeling
Discovered CI’s 30
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Impact Simulation
Atrium Impact Simulator
Analyze “What-if” simulations
Simulate impact of a change to top level services
Check for single points of failure in service models
Reduce outages due to ill informed changes
Leverage impact analysis logic from BMC Service Impact Manager
Re-use service models in SIM to see actual real-time business impact (value-add)
NEW
Value: Create re-usable service models to enable BSM .
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32. Atrium Impact Simulator
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33. Federation Enhancements
Keep related data in appropriate managed data repositories (MDRs) instead of moving in CMDB
Retrieve external data and display as if it was stored in BMC Atrium CMDB
Seamlessly display federated CIs in Atrium Explorer
CMDBf compliant and JDBC adapters out of the box
Actively working with other partners to supply CMDBf repositories
Value: Reduced overhead of replication and common access to external data
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34. Service Oriented Architecture
Standard based Web Services Infrastructure
Centralized UDDI Web Services Registry
Web Services stack (operations)
Facilitates loose coupling of product integrations
Easy, transparent upgrade of components
Robustness of Integrations
Web-services can be located anywhere
Web-services may be brought up or shut down without the integration breaking
Value: Faster integrations and lower cost of ownership .
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35. Other CMDB Enhancements
Performance Improvements
Reduced time required to populate CMDB
Reduced time for reconciliation
Enhanced data rendering performance
Distributed CMDB
Out of the box DSO mappings to move data between multiple CMDBs
Dev-to-Production migration for CMDB classes (uses AR Migrator via command line interface)
Native 64 bit support for Unix and Linux
CMDB and AIE both
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36. Compatibility – AR System and Atrium Core
Client / Add-On / Application
Supported on
Server ?
Server ?
Server ?
Atrium CMDB 1.1
Yes No
Atrium CMDB 2.0.1
Yes (Windows only)
Atrium CMDB 2.1
Atrium Core
Remedy ITSM Suite 5.6
Yes
Remedy ITSM Suite 6.0 No
Remedy ITSM Suite 7.0.x
Remedy ITSM Suite
*Check with BMC Support for additional supported patch versions
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