1. 31511233/1203 © 2003 Business & Legal Reports, Inc. BLR’s Human Resources Training Presentations Training Strategies I: E-Learning

2. 31511233/1203 © 2003 Business & Legal Reports, Inc. Goals Understand what e-learning is Recognize its benefits and drawbacks as a workplace training strategy Be able to use e-learning effectively to meet employees’ training needs

3. 31511233/1203 © 2003 Business & Legal Reports, Inc. What Is E-Learning? Delivered electronically Distance training Self-directed Collaborative Interactive

4. 31511233/1203 © 2003 Business & Legal Reports, Inc. Basic Terminology WBT Asynchronous Synchronous LMS

5. 31511233/1203 © 2003 Business & Legal Reports, Inc. Basic Terminology (cont.) LCMS LSP Bandwidth Learning community

6. 31511233/1203 © 2003 Business & Legal Reports, Inc. E-Learning Options In-house training materials Off-the-shelf training programs E-learning service provider training materials Online college, graduate, technical courses

7. 31511233/1203 © 2003 Business & Legal Reports, Inc. Benefits of E-Learning Uniformity Customization Easily updated Accessible

8. 31511233/1203 © 2003 Business & Legal Reports, Inc. Benefits of E-Learning (cont.) Unlimited number of trainees Convenient for both trainees and management Just-in-time Cost-effective

9. 31511233/1203 © 2003 Business & Legal Reports, Inc. Problems with E-Learning Employee resistance Less management control Technical difficulties

10. 31511233/1203 © 2003 Business & Legal Reports, Inc. Problems with E-Learning (cont.) Lack of social interaction Lack of support Poorly designed programs Poor choice of programs

11. 31511233/1203 © 2003 Business & Legal Reports, Inc. Preparing Employees For E-Learning Demonstrate the program Explain how training applies to the job Check for prerequisites Make sure trainees have the right hardware and software Review time management skills Schedule a completion date

12. 31511233/1203 © 2003 Business & Legal Reports, Inc. The Learning Environment Set aside a block of quiet time Print out training materials Clear the workstation Minimize distractions

13. 31511233/1203 © 2003 Business & Legal Reports, Inc. The Learning Environment (cont.) Be thoughtful of co-workers Establish personal learning objectives Focus attention Take notes

14. 31511233/1203 © 2003 Business & Legal Reports, Inc. Facilitating E-Learning Guidance Management Assistance Collaboration Follow-up

15. 31511233/1203 © 2003 Business & Legal Reports, Inc. Keeping E-Learners Motivated User-friendly programs Visual appeal Interactivity Customization

16. 31511233/1203 © 2003 Business & Legal Reports, Inc. Keeping E-Learners Motivated (cont.) Employee control Short learning modules Practice time and assessments Opportunities for collaboration and group support

17. 31511233/1203 © 2003 Business & Legal Reports, Inc. Monitoring and Evaluating Training Review training data Use evaluation forms Survey trainees

18. 31511233/1203 © 2003 Business & Legal Reports, Inc. Monitoring and Evaluating Training (cont.) Observe job performance Use focus groups Revise the program based on feedback

19. 31511233/1203 © 2003 Business & Legal Reports, Inc. Linking E-Learning to the Job Determine training goals that support business objectives Base training on required job skills Build in job-related exercises and assessments Combine e-learning with on-the-job training

20. 31511233/1203 © 2003 Business & Legal Reports, Inc. Using E-Mail to Update Training Easy and inexpensive to produce Instant distribution Policy and procedure changes New equipment

21. 31511233/1203 © 2003 Business & Legal Reports, Inc. Using E-Mail to Update Training (cont.) Features Links User- and job-friendly Feedback

22. 31511233/1203 © 2003 Business & Legal Reports, Inc. Evaluating the Programs of Learning Service Providers Is the program well designed? Is it readily accessible to employees? Is the content job related? How easily can the program be customized? Is there adequate technical support? Is it cost-effective?

23. 31511233/1203 © 2003 Business & Legal Reports, Inc. Creating Your Own E-Learning Programs Allow sufficient development time Design for the online environment Plan learning modules carefully Create additional resources Test and retest your program Build in plenty of support

24. 31511233/1203 © 2003 Business & Legal Reports, Inc. Converting Traditional Training Programs to WBT Not all training programs translate well to WBT Not all training can be efficiently achieved with WBT Redesign specifically for WBT Make full use of the technology Prepare employees adequately for the transition

25. 31511233/1203 © 2003 Business & Legal Reports, Inc. Goals Understand what e-learning is Recognize its benefits and drawbacks as a workplace training strategy Be able to use e-learning effectively to meet employees’ training needs

26. 31511233/1203 © 2003 Business & Legal Reports, Inc. Summary E-learning offers many benefits as a training strategy It is cost-effective and extremely convenient for both management and employees But for this kind of training to be effective, you must prepare employees, keep them motivated to learn, and offer adequate support and feedback

27. 31511233/1203 © 2003 Business & Legal Reports, Inc. Summary (cont.) Whether you are using a learning service provider or creating your own e-learning programs, you must make wise and considered choices Remember that not all training is best achieved with e-learning

28. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz 1.Give a brief definition of e-learning in the workplace. 2.Asynchronous delivery of e-learning requires all trainees to log on to the training program at the same time. True or False 3.Identify three benefits of e-learning. 4.Identify three problems with e-learning. 5. Name three ways you can prepare employees for e-learning to help ensure success?

29. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz (cont.) 6.What are three steps employees should take to create the right environment for e-learning? 7.E-learning eliminates the need for a trainer. True or False 8.Identify three steps you can take to keep e-learners motivated. 9.How can you make the vital link between e-learning and the job? 10.Identify three questions you should ask when evaluating e-learning programs developed by learning service providers.

30. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz Answers 1.E-learning is training that is delivered electronically via the Internet or an intranet. It is often self-directed, although it can also be collaborative. The best e-learning is highly interactive. 2.False. Asynchronous delivery means that individual trainees can access the program at any time. Synchronous delivery requires trainees to log on to the program at the same time. 3.Benefits include uniformity, accessibility, the ability to customize and update easily, use by any number of employees, convenience for employees and management, the ability to deliver just-in-time training, and cost- effectiveness.

31. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz Answers (cont.) 4.Problems include employee resistance, less management control, technical difficulties, lack of social interaction, lack of support, poorly designed programs, and poor choice of programs. 5. You can prepare employees for e-learning by demonstrating the program, explaining how training applies to the job, checking for prerequisites, making sure trainees have the right hardware and software, reviewing time management skills with them, and scheduling a completion date for training.

32. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz Answers (cont.) 6.To create the right environment for e-learning, employees should set aside a block of quiet time, print out training materials, clear their workstation, minimize distractions, be thoughtful of co-workers, establish personal learning objectives, focus their attention on the material, and take notes. 7.False. The trainer becomes a facilitator, offering guidance, managing the learning process, providing technical assistance, encouraging collaboration and support among trainees, and following up to make sure training goals have been met.

33. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz Answers (cont.) 8.You can keep e-learners motivated by making sure programs are user-friendly, visually appealing, and highly interactive; customizing programs for specific groups of trainees; giving trainees some control; keeping learning modules short, building practice time and assessments into programs; and creating opportunities for collaboration and group support.

34. 31511233/1203 © 2003 Business & Legal Reports, Inc. Quiz Answers (cont.) 9.You can link e-learning to the job by determining training goals that support business objectives, basing training on required job skills, building in job-related exercises and assessments, and combining e-learning with on-the-job training. 10.Questions to ask when evaluating LSPs include: Is the program well designed? Is it readily accessible to employees? Is the content job related? How easily can the program be customized? Is there adequate technical support? Is it cost-effective?