1. Training and Development

2. Why Train Staff? Reasons why training programmers are carried out: New employees provided with skills and knowledge To satisfy a skills shortage To improve performance, meet potential To develop a particular job role The job holder more skills Motivate staff Adapt to change To maintain staff

3. Different Training Methods On the job training –work based training At the workplace Practical jobs, on the shop floor Learn from a trained employee Work based, produce while learning

4. On the Job Training Mentoring – a mentor will advise the employee, pass on their expertise Sitting next to Nellie – hands on training, observe and then try Deputising – when an employee is away, deputise for them Work shadowing – observe another employee

5. Internet – interactive training and the use of CD-ROM’s Job rotation – broaden employees skill base Coaching – regular informative meetings to discuss performance Teamworking – work as part of the team to learn new jobs Project work – complete different parts of a project, learn of others

6. On the Job Training Advantages East to organise Inexpensive Job specific Easy to adapt to needs Disadvantages Disruptive in the work place to others Reliant on trainer having the specialist skills to pass onto trainer

7. Off the Job Training Time away from the job Can be in house, but not on the shop floor College courses to achieve NVQ’s

8. Off the Job Training In house training – their own training programme within the business Bought in training – a specialist company to deliver the required training needs External courses – send employees to service providers, study for a Degree, NVQ’S, management qualifications Placements – work in a different job or a different part of the business Simulation – an exercise programme, flight simulators, no real customers involved

9. Off the Job Training Advantages College better equipped Training workshop NVQ, VCE, A Levels gained by employees Improve employees skills Specialist teachers Disadvantages Can be expensive Leads to loss of production Staff leave after training for a better paid job

10. Cost of not Training Cost of not training staff Additional recruitment costs to the company Untrained staff not as productive Not as motivated as trained staff Less inclined to deal with change Not as much pay as trained staff Know the business

11. Induction Training Induction Training deals with: The employees terms and conditions What the business does and its objectives Health and safety policy To help new employees to settle in their job How to do the job

12. Accreditation of Training Employees want to receive a qualification that is recognised by everybody, not just within the company. Trainees receive a certificate that is issued by an examining board, Diplomas, NVQ’s, by a professional body like the Charted Institute of Accountants