1. Investigating people at work 7 - Training 1 Investigating people at work Lesson 7 Training

2. Investigating people at work 7 - Training2 Lesson Objectives In this lesson we will cover types of training including :- In this lesson we will cover types of training including :- –Induction –Mentoring –Coaching –Apprenticeships –In-house –External –On-the-job –Off-the job

3. Investigating people at work 7 - Training3 What is training? Training is all forms of planned learning experiences and activities designed to make positive changes to performance. An individual can be trained to gain new Training is all forms of planned learning experiences and activities designed to make positive changes to performance. An individual can be trained to gain new KNOWLEDGE BELIEFS VALUES SKILLS ATTITUDES

4. Investigating people at work 7 - Training4 TYPES OF TRAINING Most training falls into one of these types:- Most training falls into one of these types:- –Induction –Mentoring –Coaching –Apprenticeships –In-house –External –On-the-job –Off-the job

5. Investigating people at work 7 - Training5 Induction Training Introduces new employees to place of work and can include:- Introduces new employees to place of work and can include:- –Company aims and objectives –Layout of work area –Health and safety issues –Company policies, activities and rules –Organisational hierarchy –Initial training required for job – how to use equipment etc

6. Investigating people at work 7 - Training6 Mentoring Mentoring involves an experienced employee being paired with new recruit Mentoring involves an experienced employee being paired with new recruit Mentor Mentor –Advises –Guides –supports

7. Investigating people at work 7 - Training7 Coaching Coaching is when coach Coaching is when coach –Explains job –Lets learner practise until competent –Advises how to improve Coach should be trained in required coaching skills Coach should be trained in required coaching skills

8. Investigating people at work 7 - Training8 Apprenticeships Traditional way of artisan training Traditional way of artisan training 3-5 years – longer in some trades 3-5 years – longer in some trades Low wage – increase to mans rate at end of apprenticeship Low wage – increase to mans rate at end of apprenticeship Formalised by indentures Formalised by indentures Recent development – Modern Apprenticeships – NVQ, link with college, some government funding Recent development – Modern Apprenticeships – NVQ, link with college, some government funding

9. Investigating people at work 7 - Training9 In-house/external Employers run their own training either on premises or dedicated site Employers run their own training either on premises or dedicated site Advantages: Advantages: –Low cost – can use staff to teach rather than expensive outside trainers –Course Content tailor-made –Examples and references self-contained –Staff all know each other

10. Investigating people at work 7 - Training10 Example of In-house training – The Fire Service College

11. Investigating people at work 7 - Training11 External Courses held outside the organisation. Reasons might be:- Courses held outside the organisation. Reasons might be:- –Manufacturers training needed for new equipment –Not cost effective to do in-house –Specialist tutors available Drawbacks Drawbacks –Can be expensive, employee away from workplace for longer Advantages Advantages –Employees can network –Removed from distractions of workplace –Employees feel looked after

12. Investigating people at work 7 - Training12 Example Of External Training Facility Training Centre for The National Stud The National Stud is renowned for providing first class training for Stud and stable staff and has been running Apprenticeships and diploma courses for many years.

13. Investigating people at work 7 - Training13 On-the-job training (OJT) Takes place when employees train whilst working. Advantages are:- Takes place when employees train whilst working. Advantages are:- –Can gain good working knowledge of set-up –Get good hands-on experience –Productive paid work –Does not require separate training area –Tests level on competence on tasks

14. Investigating people at work 7 - Training14 OJT - Advantages Can be done at optimum time – e.g. prior to job being done for real Can be done at optimum time – e.g. prior to job being done for real Trainee can practise immediately Trainee can practise immediately Immediate feedback Immediate feedback Delivered by colleagues – helps integration into team Delivered by colleagues – helps integration into team

15. Investigating people at work 7 - Training15 OJT - Disadvantages Has to be fitted in with other tasks Has to be fitted in with other tasks May not be properly planned (ad hoc) May not be properly planned (ad hoc) Risk of information overload Risk of information overload Trainer may not have complete knowledge or not be a training natural Trainer may not have complete knowledge or not be a training natural Possible lack of feedback – skill may be forgotten and training need repeating – time consuming and annoying Possible lack of feedback – skill may be forgotten and training need repeating – time consuming and annoying

16. Investigating people at work 7 - Training16 Off-the-job Takes place away from job Takes place away from job Can be internal within organisation Can be internal within organisation Can be external using own facilities of outside agencies Can be external using own facilities of outside agencies Companies often use combination of internal and external Companies often use combination of internal and external

17. Investigating people at work 7 - Training17 National Schemes & Standards These include These include –Modern Apprenticeships (see earlier slide) –Local Education Councils –Investors in People Awarded to organisations who plan, implement and review sound personnel strategies Awarded to organisations who plan, implement and review sound personnel strategies

18. Investigating people at work 7 - Training18 Activity If you have a part-time job, or have had one, relate it to the types of training we have learned about If you have a part-time job, or have had one, relate it to the types of training we have learned about For example, you may have worked in a local supermarket – what initial training did you get – was it induction training or OJT? For example, you may have worked in a local supermarket – what initial training did you get – was it induction training or OJT?

19. Investigating people at work 7 - Training19 Lesson Objectives In this lesson we covered types of training including :- In this lesson we covered types of training including :- –Induction –Mentoring –Coaching –Apprenticeships –In-house –External –On-the-job –Off-the job