1. Micro Business Solutions, Belgrade Projects done www.micro-bs.com office@micro-bs.com Dušan Dimitrijević, MCP, project manager dusan@micro-bs.com

2. CM Helpdesk - functionality Allows complete tracking and organization over client/company activities CCM/CRM based on customer demands and/or internal work orders Message exchange related to specific activity flow Statuses, expences, planning Web access for customers

3. CM Helpdesk - overview CUSTOMERS (WEB) Midpoint resources Endpoint resources WEB CONTACT MANAGER Back-end systems Synchronous / Asynchronous contact Phone email Fax Voice mail SMS... Check Prioritization Routing Planning Work Enterprise resource planning

4. CM Helpdesk - application logic Clients (companies, persons, employees, workplaces...) Security (users, roles) Items (specific items and types) Activities Document management Independent classification (companies, activities, items etc.)

5. CM Helpdesk – Activity model Different types of activities –folders, requests, projects, tasks, work orders... –messages, news, knowledge base, forum: threads & posts... All records are hierarchically related Activity type denote meaning and behavior Allowed relations to other functionalities: –Items, specifc items, attachments, expenses, permissions

6. Project: Problem 1 CM Helpdesk – Activity flow example Client request – Problem 1 Work order 1 Check, routing Item 22 Task 1 Task 2 Work order 2 Work order 3 $ $ Work order 4$ Knowledge base Item Status: in progress Status: finished Report examples: All expences for Problem 1 All time spent on chosen Project(s) Knowledge base: solution search for specific item and problem...

7. CM Helpdesk – implementations www.micro-bs.com/crmdemo/login.aspx

8. B2C KupOn – features Web shop portal with power to work as stand alone application B2C Algorithms are implemented as modules and web controls Multiple article price types, with capabillity to define their priority Advanced administration as Windows application Multilanguage and multicurrency

9. B2C KupOn - overview Internet B2C WEB Portal (IIS 5.0/6.0, MS Framework 1.1) B2C WEB Portal (IIS 5.0/6.0, MS Framework 1.1) MSSQL Server 2000 \Oracle MSSQL Server 2000 \Oracle Intranet Administration – Windows Application MSDE Customers Banners administrators REPLICATION

10. B2C KupOn – products logic Easy catalog browsing Dynamical attributes Simple and advanced product search Shopping cart (basket) Cross selling Bundle selling Recommended products Questionnaire

11. B2C KupOn – multiple skins www.micro-bs.com/kupon

12. CMS CatMan - features A complete solution - data integration and aggregation tool, Provides access to static and dynamic supplier data Based on industry standards Scales with no loss in performance Easy to use

13. CMS CatMan - overview Catalog group A Company A Catalog Company B Catalog Company C Catalog Catalog group B Company X Catalog Company Y Catalog Company Z Catalog Catalog group C Company 1 Catalog Company 2 Catalog Company 3 Catalog Catalog group D Company m Catalog Company n Catalog Company o Catalog

14. CMS CatMan – catalog overview Catalog group A Company A (supplier) Catalog Company B (dealer) Calc. Rules Import Action Virtual Catalog Company C (dealer) Calc. Rules Import Action Virtual Catalog Company D (sub-dealer) Calc. Rules Import Action Virtual Catalog Price change

15. CMS CatMan – component logic Administration module - global administration task Connectivity module - manage online connected system User module – complete user administration Structure – building catalog/catalog group/class/attribute structure Calculation – Managing Custom Calculations Price – Managing Promotions Item – Complete Item Management

16. Support and full organization of parcel delivery Parcels are grouped to shipments to cut expenses Clients requests handled on every level: web, phone, sms requests WAP parcel tracker Intertrans - Parcel Distribution

17. Infos – Exhibition manager Support for organizing exhibitions Event tracking and tools for exhibition success analysis Separate access and functionallity for exhibitors, lecturers, journalists and visitors

18. JpGSZ Part of the Slovenian e-government system Handles large amount of information needed for land tax calculation web application for government institutions and tax payers Graphical display on the web with full vectorized map (with unlimited zoom in/out) Import/export studio supporting data exchange between government institutions (XML)

19. Billboard positioning – Alma Quattro and Metropolis Intranet application for –selling –planning –administration –management –offerings –analysis of billboard campaigns

20. Questions? www.micro-bs.com dusan@micro-bs.com