Presentation is loading. Please wait.

Presentation is loading. Please wait.

ProAssist ® complex assistance services management system Global Assistance & INGENIUM Praha.

Similar presentations


Presentation on theme: "ProAssist ® complex assistance services management system Global Assistance & INGENIUM Praha."— Presentation transcript:

1 ProAssist ® complex assistance services management system Global Assistance & INGENIUM Praha

2 ProAssist - key features Operator management Time management Quality management Digital map integration Audit Complex statistics Online www access to important data Service costs optimizations Precise checks of all performed tasks Smart data validation Operator management Time management Quality management Digital map integration Audit Complex statistics Online www access to important data Service costs optimizations Precise checks of all performed tasks Smart data validation

3 ProAssist - structure Database of cases Integration with digital map Document generation Contractors database BackOffice – invoicing Statistics B2B partners reports Database of cases Integration with digital map Document generation Contractors database BackOffice – invoicing Statistics B2B partners reports

4 ProAssist – case list All cases are stored in system with unique number Important cases are highlighted Important events are monitored in background and the operator is notified about them Easy data searching, standard navigation All cases are stored in system with unique number Important cases are highlighted Important events are monitored in background and the operator is notified about them Easy data searching, standard navigation

5 ProAssist – case details The case details provides: Client data Vehicle information Client request Client demand Demand validation against client database Digital map spotting Maximum guaranteed costs for the case The case details provides: Client data Vehicle information Client request Client demand Demand validation against client database Digital map spotting Maximum guaranteed costs for the case

6 New service in the case - towing Nearest contractor is pre-selected via digital map, using the information about its equipment to be sure it can handle this service SMS messages to both client and the contractor are sent, notifying client about contractor arrival and notifying contractor about client location Expected time of arrival to client is set and watched automatically in the background Contractor arrival to client is reported via SMS message – no operator attendance needed Nearest contractor is pre-selected via digital map, using the information about its equipment to be sure it can handle this service SMS messages to both client and the contractor are sent, notifying client about contractor arrival and notifying contractor about client location Expected time of arrival to client is set and watched automatically in the background Contractor arrival to client is reported via SMS message – no operator attendance needed

7 Service checkout Performed when the work with the client (repair, towing, etc.) is completed System automatically calculates the price based on information from the contractor (kilometers, time of work spent etc.) Routes and distances are validated via digital map Support for multiple price lists (i.e. per contractor) Provisions are created automatically Invoicing to B2B partners is prepared in the background Performed when the work with the client (repair, towing, etc.) is completed System automatically calculates the price based on information from the contractor (kilometers, time of work spent etc.) Routes and distances are validated via digital map Support for multiple price lists (i.e. per contractor) Provisions are created automatically Invoicing to B2B partners is prepared in the background

8 Validating the route While checking out the service, the route is being calculated in digital mapping software automatically Calculated route is highlighted in blue color and total number of kilometers is shown Validation between computed distance and data provided by the contractor is performed by the operator This feature avoids overcharging the service pricing While checking out the service, the route is being calculated in digital mapping software automatically Calculated route is highlighted in blue color and total number of kilometers is shown Validation between computed distance and data provided by the contractor is performed by the operator This feature avoids overcharging the service pricing

9 ProAssist – complex cases It is easy to handle complex cases with ProAssist Multiple services can be added to the case Services can be of various types (roadside assistance, towing, car storage, transportation, alternate driver, telephonic help etc.) List of possible services is configurable, therefore extending your business is very easy with ProAssist It is easy to handle complex cases with ProAssist Multiple services can be added to the case Services can be of various types (roadside assistance, towing, car storage, transportation, alternate driver, telephonic help etc.) List of possible services is configurable, therefore extending your business is very easy with ProAssist

10 Logged case history Every case change is logged with operator name and timestamp to provide easy track of complex cases, operators cannot backward change any already entered data This feature helps the operators to handle complex cases across multiple work shifts Every case change is logged with operator name and timestamp to provide easy track of complex cases, operators cannot backward change any already entered data This feature helps the operators to handle complex cases across multiple work shifts

11 ProAssist documents Template based document generation, pre-filled with case data from ProAssist Use of Microsoft Office industry standard formats Templates are user – defined (you may design the document the way you want to) Documents can be faxed or ed directly from within the ProAssist Template based document generation, pre-filled with case data from ProAssist Use of Microsoft Office industry standard formats Templates are user – defined (you may design the document the way you want to) Documents can be faxed or ed directly from within the ProAssist

12 Contractors database Complex database of all contractors Support for multiple branches Integrated into digital map for easy selection Comprehensive equipment listing Online access administration Mass mailing capabilities Complex database of all contractors Support for multiple branches Integrated into digital map for easy selection Comprehensive equipment listing Online access administration Mass mailing capabilities

13 Secure web access to important data Internet access for B2B partners and contractors Cases and services detailed information accessible real- time online Status and invoicing information available Secure encrypted access, password protected Internet access for B2B partners and contractors Cases and services detailed information accessible real- time online Status and invoicing information available Secure encrypted access, password protected

14 ProAssist – optimizations summary Auto selects nearest contractor Optimizes access ranges to clients Optimizes time spent to reach the client SMS message based bi-directional communication Precise client locating via digital map Costs savings Back office optimizations via validating incoming invoices from contractors User friendly and easy to use interface Auto selects nearest contractor Optimizes access ranges to clients Optimizes time spent to reach the client SMS message based bi-directional communication Precise client locating via digital map Costs savings Back office optimizations via validating incoming invoices from contractors User friendly and easy to use interface

15 ProAssist - conclusion Robust technology (Microsoft Windows Server, Microsoft SQL Server) Secure & reliable system Easy maintenance Modular design Professional support Robust technology (Microsoft Windows Server, Microsoft SQL Server) Secure & reliable system Easy maintenance Modular design Professional support


Download ppt "ProAssist ® complex assistance services management system Global Assistance & INGENIUM Praha."

Similar presentations


Ads by Google