Presentation on theme: "Cutting-edge technology for the development of business software applications Takes advantage of the most recent international trends, combining Microsoft.NET."— Presentation transcript:
Cutting-edge technology for the development of business software applications Takes advantage of the most recent international trends, combining Microsoft.NET Framework 4 with the most advanced application development tools of SingularLogic Key characteristics Unique user experience Unlimited capacity of personalization and customization Access from everywhere Process automation “One view” decision making and control Easy upgrade with no training or data migration needed Unique user experience and business benefits, in a modern working environment, resulting in improved productivity and growth potential Galaxy is DO YOU SPEAK FUTURE ?
The CRM system for all businesses, regardless of sector and size Organizes, monitors, manages and optimizes relations with customers in every business
FUNCTIONALITY DO YOU SPEAK FUTURE ? Contact Management Contact Management Resources Management Resources Management Activities Activities Mass Activities Mass Activities Sales Opportunities Sales Opportunities Recording of Expenses (Relates to Sales Activities) Recording of Expenses (Relates to Sales Activities) Workflow for Approvals Workflow for Approvals MS-Outlook Synchronization MS-Outlook Synchronization Telemarketing Telemarketing CTI CTI Workflows Workflows Help Desk Help Desk Competition Monitoring Competition Monitoring Projects, Tasks Projects, Tasks Maintenance Contracts Maintenance Contracts Exhibitions-conferences Exhibitions-conferences Retail campaigns Retail campaigns Loyalty schemes Loyalty schemes Outsourcing Telemarketing Outsourcing Telemarketing Timesheet recoding Timesheet recoding
Management Analytics : Management Analytics : A great number of ready made reports for every module of the system. Ability to design and export them in all known file types report creation, Ability of report creation, where each user may design reports using two types of tools Tool for simple reports - report generator Tools for complex reports -visual reporting with the additional ability to change the format of the report ready made OLAP Views / Grids Wide range of ready made statistics with the form of OLAP Views / Grids and creation of your own using very user friendly tools. Indices (KPIs), Indices (KPIs), like for example: Sales Opportunity Pipeline, won/ lost Sales Opportunities for a specific time period etc. Parallel execution of reports Parallel execution of reports, to avoid delays in the workflow. Upon completion, the application stores the report and notifies the user (via an alert). Competitive advantages M.I.S DO YOU SPEAK FUTURE ?
Competitive advantages DO YOU SPEAK FUTURE ? synchronize MS Outlook CRM users can synchronize relevant CRM data with MS Outlook in their PC most effective communication, promotion actions and support. CRM manages lists of existing and potential customers/ enterprises and executives. For every account it includes detailed information for the most effective communication, promotion actions and support. Offers ability of multiple connection of contacts to businesses (e.g. a freelancer accountant who offers services to many companies) contact through to sales and support. Monitors the customer from the first contact through to sales and support. Sales Opportunities Manages Sales Opportunities Sales Forecasting Offers Sales Forecasting Effectiveness Monitors the Effectiveness of contacts resourcesmarketing actions resources and marketing actions.
Competitive advantages DO YOU SPEAK FUTURE ? corporate resources Monitors corporate resources, employees, schedules, assets, and availability Design work flows Design work flows for activities in multiple levels with multiple responsible persons for approvals and recipients in order to optimize the organization of internal procedures Automation Automation of actions and ability to design their behavior and flow. batch actions Creation of batch actions, concerning marketing campaigns, direct mails, personalized e-mails, SMS, fax
Competitive advantages DO YOU SPEAK FUTURE ? Knowledge Knowledge base for customer support which records complaints, requests, problems, and proposed actions/ solutions. competition Monitors competition and their competitive products. organization chart Incorporates and monitors the company organization chart, with ability to assign tasks to specific employees based on their roles and their position in the company organization chart, invite to a meeting, find out about employee or/and equipment availability etc. System Securityorganization chart Advanced System Security, based on the company organization chart and at the same time on the different roles that may exist in a department - business unit.
On line – offline On line – offline Re sync after remote connectivity has been lost, intentionally or not, between branches, point of sales, subsidiaries, or remote users of a certain installation. Each remote user will be able to continue working and perform transactions without any interrupt. When the system comes back on line, the Enterprise Suite will synchronize data between remote and central points (transactions, new values , changes in customers etc.). Competitive advantages DO YOU SPEAK FUTURE ?