Presentation on theme: "Listening and Nonverbal Messages"— Presentation transcript:
1 Listening and Nonverbal Messages Chapter 14Listening and Nonverbal Messages
2 Learning Objective 1Distinguish between hearing and listening.
3 Hearing and ListeningHearing is a physiological process and a passive activity.Listening is a mental process and involves understanding and retaining the message.
4 Learning Objective 2Describe the five elements of the listening process.
5 Elements of the Listening Process HearingFilteringInterpretingRespondingRemembering
6 Learning Objective 3List the guidelines for effective listening.
7 Guidelines for Effective Listening Concentrate on the message.Determine the purpose of the message.Keep an open mind.Provide feedback.Minimize note taking.Analyze the total message.Do not talk or interrupt.
8 Learning Objective 4Describe barriers to effective listening.
12 Learning Objective 6Explain the importance of nonverbal messages.
13 Importance of Nonverbal Messages The sender may be unaware a nonverbal message is being sent.Nonverbal messages are usually unplanned.Nonverbal messages may be more reliable than written or oral messages.Nonverbal communication is always present.
14 Learning Objective 7Identify different types of nonverbal messages and discuss their impact on the communication process.
15 Nonverbal Communication Considerations Physical appearanceWritten messageThe senderBody languageSpaceSize of an areaProximity to anotherObstaclesTimeAmount of time spentPunctuality