1. Chapter 4 Listening

2. Listening Is More Than Hearing
#1T/F- The responsibility for successful communication lies with the person doing the talking AND with the person doing the listening.
#2T/F- Effective listeners play an active role in communication by guiding the speaker toward common interests.
Passive listening requires the speaker to do all the work.
Active listening requires the speaker and the listener to be active in the communication process.
#28B- Becoming an active listener will help you in your relationships, with your school work, and on the job.
#3T/F- Listening is the top management skill needed for success in business.
#7T/F- Better listening would save billions of dollars (in business).

3. Listening Is More Than Hearing
Hearing is an automatic reaction of the senses and nervous system.
Listening is a more complicated process since it involves understanding what what said.
#4T/F - Listening does require a great deal of effort.
#5T/F – Listening is hard for most people.
Studies show that we remember only about 25 percent of what we hear. The rest of the message is either forgotten, distorted, ignored, or misunderstood.
#6T/F- We do not remember most of what we hear.
#45B- Most people speak at a rate of words per minute; we can listen intelligently about 6 times as fast.

4. Four Ways to Listen
#31B- We use appreciative listening when we enjoy music, a bird’s song, or the murmur of a brook.
#32B- We use discriminative listening when we listen for a friend’s voice in a crowded room.
We use comprehensive listening when we listen to understand something.
#33B- Information goes through many filters when it passes from speaker to listener. In other words, we filter out what is important.

5. Four Ways to Listen
#34B- Counselors, psychiatrists, and good friends use empathetic listening or therapeutic listening. This type of listening does not judge the speaker.
#35B- Critical listeners are the most active of all listeners because they are deciding if someone is making sense.
Critical listeners listen and evaluate what they hear and decide if the speaker’s words have value.
#8T/F- We need different listening styles for different occasions.

6. Listening Facts
#29B- We listen most carefully to what we feel is important to us.
#9T/F- The good listener is very popular.
#10T/F- Listening is a learned skill.
#11T/F- We do not spend enough time learning how to listen.
#12T/F- The spoken word affects us more powerfully than the written word.
#36B- We listen about 3 times as much as we read.
#13T/F- We are vulnerable when we are listening.
#14T/F- When we are thinking of what to say next, we are not still listening.

7. Listening Facts
Listening spare time refers to the time that we can daydream and think of other things and then begin listening to the speaker again without being totally lost in the discussion.
#30B- A famous ship, the Titanic, sank because its crew failed to listen. Luckily, a radio operator in Nantucket was listening to the distress signals and was able to radio ships in the area to pick up the survivors.
19T/F- Studies show that, in general, females are better listeners than males. Men begin thinking of how to solve problems they hear in the speaker’s message and quit listening to the whole message. Women listen more thoroughly to try to strengthen relationships.

8. Roadblocks to Good Listening
#37B- Among the biggest hurdles to good listening is the desire to speak.
#38B- Good listeners must let go of their egos.
#1IC- The seven deadly habits of bad listening are
A. Tuning out dull topics
B. Faking attention
C. Yielding to distractions
D. Criticizing delivery or physical appearance
E. Jumping to conclusions
F. Overreacting to emotional words
G. Interrupting

9. Seven Deadly Habits of Listening
Tuning out dull topics
#15T/F- Everyone has something worth listening to.
Don’t let yourself be a lazy listener if what the speaker is saying doesn’t seem appealing.
#16T/F- We listen better in a suitable environment.
Faking attention
We pretend to pay attention while our minds are elsewhere.
Try summarizing the speech when your mind starts to drift to get you back on track.

10. Seven Deadly Habits of Listening
Yielding to destractions
Peripheral noises or movements often can affect our concentration.
#40B- A window dropping shut, someone sneezing, and a book falling to the floor are examples of peripheral distractions.
#39B- Our very busy lives have caused us to develop short attention spans.
Criticizing delivery or physical appearance
#17T/F- The content of the message is more important than the delivery.
Don’t let yourself be put off by a speaker’s manner, accent, or clothing. Overlook lisps, slurs, or mumbles.

11. Seven Deadly Habits of Listening
Jumping to conclusions
#41B- Listeners who are quick to judge before they have carefully heard and understood are jumping to conclusions.
#42B- Personal biases can interfere with objective listening.
Be patient. Don’t let your own feelings toward the speaker’s background or position interfere with your listening.
Overreacting to emotional words
#18T/F- Emotions have everything to do with listening.
Our emotions cause us to filter out things we do not want to hear.
Remember to stay calm. After the speech, review the main point and make up you mind how to respond.

12. Seven Deadly Habits of Listening
Interrupting
We never listen when we are eager to speak.
Interrupting shows you don’t know or care about what the other person is saying.

13. Effective Listening Strategies
One way to be a good listener is to provide feedback to the speaker.
#2IC- A good listener can provide feedback by facing the speaker, establishing eye contact, blocking out distractions, leaning forward in seat, and nodding occasionally.
#24T/F- Silence is not always a sign of good listening.
#25T/F- We should give speakers feedback as we listen.
#3IC- A listener can find patterns in badly organized speeches by listening for patterns or key words and by trying to find any kind of underlying structure.
#43B- Once you find the main idea, your listening job becomes much easier.

14. Effective Listening Strategies
#4IC- A listener should listen differently to the three major parts of a speech the following ways:
Beginning- Find the main idea.
Middle- Try to comprehend what the speaker has to say. Question the supporting details and be fair.
End- Guard against emotional appeals and propaganda. Listen for a summary.
#44B- The listener must be on guard against emotional appeals and propaganda.

15. Effective Listening Strategies
#20T/F- You should listen more carefully at some times than others.
#21T/F- Listen more carefully at the middle of a speech because that is usually the most important part.
#22T/F- We can listen faster than we can talk.
#23T/F- A good listener is one who questions what the speaker is saying.
#26T/F- Most speakers do want questions.
#27T/F- Students who take notes understand and remember more.

16. Effective Listening Strategies
#5IC- EARS can be used to utilize spare listening time by
Explore what lies ahead in the speech,
Analyze the speaker’s message,
Review what you have already heard,
Search for hidden meanings so listen “between the lines”.

17. Listening in the Workplace
Remembering people’s names when introduced is important in business.
You can do this by repeating the name two or three times in your conversation, relate the person’s name with something familiar, and develop a determination to remember.
Paraphrase discussions at business. This means repeat the message in your own words.