3 Key “Listening” TermsLetting the speaker know you are paying attentionAsking questionsAnswering questionsParticipating in speaker’s conversationSaying what the speaker said using less wordsWhat is Active Listening?What is paraphrasing?
4 Listening Most people are poor listeners. Even when we think we are listening carefully, we usually grasp only half of what we hear, and we retain even less.Improving your listening skills can be helpful in every part of your life, including speechmaking.The best speakers are often the best listeners.
5 Sometimes, however, we listen too hard. The most important cause of poor listening is giving in to physical & mental distractions.Many times we let our thoughts wander rather than concentrating on what is being said.Sometimes, however, we listen too hard.We try to remember every word a speaker says, and we lose the main message by concentrating on details.
6 In other situations, we may jump to conclusions and prejudge a speaker without hearing out the message.Finally, we often judge people by their appearance or speaking manner instead of listening to what they say.
7 What Steps Can You Take To Overcome Poor Listening Habits? 1. Take listening seriously& commit to becoming a better listener.2. Work at being an active listener.Give your undivided attention to the speaker in an effort to understand his/her ideas.3. Resist distractions.Make a conscious effort to keep your mind on what the speaker is saying.
8 4. Don’t be distracted by speaker’s appearance or delivery. Set aside preconceived judgments based on a person’s looks or manner of speech.5. Suspend judgment until you have heard the speaker’s entire messageEven if you think you are going to disagree.
9 7. Develop your note-taking skills. 6. Pay attention to:Main points,Evidence, &Speaker’s techniques.Ethos, pathos, &/or logos7. Develop your note-taking skills.Improves your concentrationKeeps track of speaker’s ideas.Forces you to become more attentive & creative
10 How Can I Improve My Listening Skills? 1. Identify your listening problems2. Motivate yourself to listen3. Pay attention to the speaker4. Put biases & problems aside5. Control your reactions6. Don’t daydream7. Listen for trigger words“For example”, & “Therefore”8. Listen for main ideas9. Focus on the message10. Withhold judgment until speaker is done
11 Delivery Skills Delivery is nonverbal communication. How you use your voice & body to convey your messageYou can’t make a good speech without having something to say,you also need to know how to say it.Effective deliveryconveys the speaker’s ideas clearly, engagingly, & w/out distracting the audience.
12 What Are The Four Basic Methods Of Delivering A Speech? Reading VerbatimReading word for word from a textRecitingMemorizing a passage from a textSpeaking Impromptu“Off the cuff”, speech is not plannedSpeaking ExtemporaneouslyUsed for most presentations.Speaker uses brief notes as promptsSpeaker chooses the wording & delivery
13 How Can I Use My Voice Effectively? By controlling:1. VolumeLoudness or softness of your voiceTells a person if you mean what you’re saying2. Tone & PitchThe emphasis in your voice - highness or lownessShows your attitude about what you are saying3. Rate or SpeedFast = scared & want to get it overSlow = lost, don’t know what you are talking about4. PausesUse for impact
14 6. “I” Messages & “You” Messages 7. Vocal Variety 8. Pronunciation 5. EmphasisConveys your feelings or attitude6. “I” Messages & “You” MessagesExplains feelings about what you or someone else did7. Vocal VarietyNot monotone8. PronunciationDon’t use a word you don’t know9. ArticulationAble to say words clearly & distinctly10. DialectAvoid using dialect (words, slang, or phrases) that the audience does not share or will find inappropriate
15 For Your PresentationPractice all these aspects of delivery plus the words/vocabulary of your speech.Start your practice sessions earlyso you will have plenty of time to gain command ofthe speech &how you want to present your information
16 How Do I Practice For Q & As? Anticipate the most likely questions& prepare answers to thempractice delivering those answersListen carefully to the questions before answeringDirect answers to full audiencenot just questionerRespond:positivelybrieflycourteously, &straightforwardlyMake sure to end the session on time!
17 What Also Affects The Way Listeners Respond To Speakers? Your physical appearanceDress & groom appropriatelyGesturesControl gestures & bodily movementsto enhance your message, not distract from itMaking eye contact w/listenersOne of the quickest ways to establish a bond w/audience
18 What Does Body Language Say? Standing up straight & tallConfidentWide eyesInterested & excitedOpening your mouth w/out speakingLost train of thought, not sure what to sayScrunching your eyebrowsConcentrating, lost, confusedScratching your headConfused, not sureWinking