Seeing Looking. Hearing Listening Looking & Listening require effort and concentration. Three types of listening – Listening for enjoyment – Listening for information – Critical listening (questioning + evaluating)
Bad Listening Habits Being distracted by the speakers appearance or delivery. Deciding the topic is boring Faking attention Looking for distractions Concentrating on unimportant details. Reacting emotionally to trigger words.
Being distracted by the speakers appearance or delivery. Symptom: concentrate on the speakers speech patterns, gestures, postures, clothes, or appearance. Cure: Concentrate on what the speaker is saying, not on how he or she looks or sounds.
Deciding the topic is boring Symptom: decide in advance that what the speaker is going to say will be boring, and use this prejudice as an excuse not to listen. Cure: never take the attitude I must sit through another boring talk. Adopt the attitude I may as well listen since Im already here.
Faking attention Symptom: pretend to be listening, but the minds are on other things. daydreaming, planning other things, thinking about other problems. Cure: dont just pretend to pay attention. Be sincere and take a real interest in the person speaking to you.
Looking for distractions Symptom: allow himself/herself to be distracted by their surroundings. looking out the windows, playing with a pencil, observing how people in the room are dressed. Cure: concentrate!! Refuse to allow distractions to take your mind off the speaker. Develop the willpower to ignore them.
Concentrating on unimportant details. Symptom: concentrate on specific details, and miss the speakers main points. Cure: pay attention to the general purpose of the message rather than to insignificant details.
Reacting emotionally to trigger words. Symptom: some people ignore or distort what a speaker is saying because they react emotionally to trigger words. Cure: identify the trigger words that affect you. remain objective and concentrate on the speakers message.
Audience response As for a speaker: by noting the responses of your listeners and changing your conversation to adapt to their responses, you are using feedback to improve your effectiveness. As for a listener: your comments, postures, and gestures all tell the speaker how you are reacting to the speech.
Feedback Feedback: any part of a systems (speakers) product (message) that is returned to the system (speaker) to enable it to modify further products (message). a method for checking that a desired result is being achieved. Anticipating feedback During-the-speech feedback Evaluating feedback
Evaluation Consider what there is about the product (speech) that makes it appealing or unappealing. To evaluate by the results – What the intended results are. – Decide if the results of the speech have been met. To evaluate by the content – A speech to inform should develop a topic with new and important information. To evaluate by the ethics – Ethics is a set of beliefs about what is right and wrong.
Suggestions of evaluating Be positive about the good parts of the speech. Give suggestions for improvement of sth that was incorrect. Do not make personal comments. Be fair. Every speech will not be perfect. Do not judge solely on your personal opinion. Do not compare a speaker to others. Describe what you liked or disliked in specific terms. Emphasize comments about things the speakers has control over and can adjust.