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“ The most important thing in communication is to hear what isn’t being said.”

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Presentation on theme: "“ The most important thing in communication is to hear what isn’t being said.”"— Presentation transcript:


2 “ The most important thing in communication is to hear what isn’t being said.”

3 Ch. 4

4 “Lend me your ear.” -Shakespeare

5  Passive listeners-  Active listener-

6  Passive listeners- let the speaker do all of the work while the listener is just along for the ride Ex. Putting up with distractions, paying more attention to someone’s appearance than their message, and failing to respond to message  Active listener- plays an active role by guiding the talker toward common interests Ex. Being engaged in the conversation, giving verbal cues that show you’re paying attention

7  Listening is the “receiving” part of the communication process, but just hearing the words is only the beginning.  Hearing- sound waves that set off vibrations in our ears; automatic reaction of the senses and nervous system  Listening- conscious effort to hear; voluntary act in which we use our higher mental processes.

8  How does this really happen? Here's the process:  Hearing - sound enters the eardrums and travels to the brain  Attending - our brain receives the sound and decides what to pay attention to  Understanding - take what is meaningful and apply it to the social context  Remembering - storing the information for use at a later time

9  Harry Potter  Twilight Zone  Football

10  We only remember about 25% of what we hear  You must train yourself to listen.  Most people speak at 120-180 words per minute.  Our brains work faster than that which is why we tend to wander off.

11  Appreciative Listening- listening for leisure or enjoyment  Discriminative Listening- when we want to single out one particular sound from a noisy environment (ex: friend’s voice in a crowded room)  Empathic Listening- encourages people to talk freely without fear or embarrassment. (ex: counselors, psychiatrists, and good friends)  Critical Listening- evaluating what you hear and deciding if the message is logical, worthwhile, or has value

12  Emperor’s New Groove  w w

13  Tuning out dull topics  Listen for something that you can use; an idea, quote, or story.  Can almost always find something of value  Faking Attention  Translate the speaker’s thoughts into your own words  Repeat key points to yourself throughout the conversation

14  Yielding to Distractions  Giving our attention to a distraction rather than the speaker  Almost any distraction can be blocked out with concentration  Criticizing delivery or physical appearance  Don’t use poor physical appearance or poor delivery skills as a reason not to listen  Overlook their imperfections and listen to the message

15  Jumping to Conclusions  Avoid personal biases  Don’t judge the message just by observations  Overreacting to Emotional Words  Avoid strong emotional reactions  Don’t let your emotions act as filters  Interrupting  Don’t get caught up in thinking about what you want to say rather than listening  Shows you don’t care about what the other person is saying

16  Education  Biases  Attitude  Age  Experience  Religion  Family  Physical Condition  Morals  Emotions

17  Refrain from judging the speaker  Focus attention on the message  Search for areas of agreement  Keep an open mind

18 Ch. 4

19  The Beginning  May be the most interesting but is usually not the most important  Often to get caught up in the entertainment of the speech and to miss the key point  Shortly after the beginning, the main idea will be presented  If you miss the main idea, you don’t know what to listen for

20  Be a critical listener  Understand the message  Test the strength of the message  Question the support they use to back up their points  What are their examples?  Evaluate for accuracy and fairness

21  Be on guard for emotional appeals and propaganda  Listen for the repeated statement of the main idea, summary of the important support, or “in conclusion”  Try and recognize if the speaker is trying to mislead you  Be aware of “rhetorical devices” or tricks of language

22  Explore- What does this person want me to believe? Listen to see if you guessed right.  Analyze- Are the reasons, examples, and facts convincing?  Review- mentally run over the points that have already been made  Search- listen between the lines. Are there hidden meanings in the message?

23  Being introduced to others  Repeat their name two or three times in conversation  Relate their name to something familiar  Develop a determination to remember

24  Be “coachable”  2 obstacles that make criticism hard to take:  Threatens to distract us Don’t dwell on the past Be proactive and make things better for the future  It hurts Try not to take it personally Try to separate your behaviors from your ego

25  Ask for explanations if you don’t understand  Paraphrase the message in your own words  Summarize the message  Take notes  Always have something to write with  Don’t worry about neatness  Don’t use complete sentences

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