5 Passive Vs. ActivePassive listeners- let the speaker do all of the work while the listener is just along for the rideEx. Putting up with distractions, paying more attention to someone’s appearance than their message, and failing to respond to messageActive listener- plays an active role by guiding the talker toward common interestsEx. Being engaged in the conversation, giving verbal cues that show you’re paying attention
6 Listening is more than Hearing Listening is the “receiving” part of the communication process, but just hearing the words is only the beginning.Hearing- sound waves that set off vibrations in our ears; automatic reaction of the senses and nervous systemListening- conscious effort to hear; voluntary act in which we use our higher mental processes.
7 How does this really happen? Here's the process: Hearing - sound enters the eardrums and travels to the brainAttending - our brain receives the sound and decides what to pay attention toUnderstanding - take what is meaningful and apply it to the social contextRemembering - storing the information for use at a later time
9 (continued) We only remember about 25% of what we hear You must train yourself to listen.Most people speak at words per minute.Our brains work faster than that which is why we tend to wander off.
10 4 Ways to ListenAppreciative Listening- listening for leisure or enjoymentDiscriminative Listening- when we want to single out one particular sound from a noisy environment (ex: friend’s voice in a crowded room)Empathic Listening- encourages people to talk freely without fear or embarrassment. (ex: counselors, psychiatrists, and good friends)Critical Listening- evaluating what you hear and deciding if the message is logical, worthwhile, or has value
11 Emperor’s New Groovehttps://www.youtube.com/watch?v=yLA28umt9i w
12 Roadblocks to Good Listening Tuning out dull topicsListen for something that you can use; an idea, quote, or story.Can almost always find something of valueFaking AttentionTranslate the speaker’s thoughts into your own wordsRepeat key points to yourself throughout the conversation
13 Roadblocks to Good Listening Yielding to DistractionsGiving our attention to a distraction rather than the speakerAlmost any distraction can be blocked out with concentrationCriticizing delivery or physical appearanceDon’t use poor physical appearance or poor delivery skills as a reason not to listenOverlook their imperfections and listen to the message
14 Roadblocks to Good Listening Jumping to ConclusionsAvoid personal biasesDon’t judge the message just by observationsOverreacting to Emotional WordsAvoid strong emotional reactionsDon’t let your emotions act as filtersInterruptingDon’t get caught up in thinking about what you want to say rather than listeningShows you don’t care about what the other person is saying
15 Filters that Distort Education Biases Attitude Age Experience Religion FamilyPhysical ConditionMoralsEmotions
16 Avoiding Filters Refrain from judging the speaker Focus attention on the messageSearch for areas of agreementKeep an open mind
18 Listening to a Speech The Beginning May be the most interesting but is usually not the most importantOften to get caught up in the entertainment of the speech and to miss the key pointShortly after the beginning, the main idea will be presentedIf you miss the main idea, you don’t know what to listen for
19 The Middle Be a critical listener Understand the message Test the strength of the messageQuestion the support they use to back up their pointsWhat are their examples?Evaluate for accuracy and fairness
20 The End Be on guard for emotional appeals and propaganda Listen for the repeated statement of the main idea, summary of the important support, or “in conclusion”Try and recognize if the speaker is trying to mislead youBe aware of “rhetorical devices” or tricks of language
21 E.A.R.S.Explore- What does this person want me to believe? Listen to see if you guessed right.Analyze- Are the reasons, examples, and facts convincing?Review- mentally run over the points that have already been madeSearch- listen between the lines. Are there hidden meanings in the message?
22 Listening in the Workplace Being introduced to othersRepeat their name two or three times in conversationRelate their name to something familiarDevelop a determination to remember
23 Accepting Criticism Be “coachable” 2 obstacles that make criticism hard to take:Threatens to distract usDon’t dwell on the pastBe proactive and make things better for the futureIt hurtsTry not to take it personallyTry to separate your behaviors from your ego
24 Tips to Remember Ask for explanations if you don’t understand Paraphrase the message in your own wordsSummarize the messageTake notesAlways have something to write withDon’t worry about neatnessDon’t use complete sentences