1. Private & Confidential. Not for distribution. ©DWF LLP 2012 www.dwf.co.uk Social Media in the workplace fact or fiction Richard Hodkinson CTO DWF LLP

2. Private & Confidential. Not for distribution. ©DWF LLP 2012 www.dwf.co.uk 20 th largest law firm in the UK Insurance defendant and commercial services. 5 mergers/acquisitions and many laterals in 18 months. Double TO £200m. 2,500 staff. 11 locations. Top 20 onwards. 85 strong IT team. Outlook for IT provision will be different in the next 5 years. who is DWF

3. Private & Confidential. Not for distribution. ©DWF LLP 2012 www.dwf.co.uk Email traffic management – too much of it (11m in, 6m out, 24m internal pa) Geographical barriers Where do we share experiences, thoughts, contacts? Ensure the value of mergers is being realised, who knows who & 2+2= How do we bring clients closer Giving everyone in the business a voice – inverting the triangle Project support; DWF's five mergers in 13 months Wide demographic in the business – right tools for the job problem being solved was…

4. Private & Confidential. Not for distribution. ©DWF LLP 2012 www.dwf.co.uk the solution…..

5. Private & Confidential. Not for distribution. ©DWF LLP 2012 www.dwf.co.uk Rapid take-up 1000 users in 10 days No tech required - result No training overhead - ‘fisher price’ quotient Loads of good client/opportunity sharing became evident Underpins the values – people/community….. Rules of use Slow take up on external groups Polarised users Yammer is part of a collaboration mix Accessibility component – BYOD More aggressive management of email – quotas… the journey…

6. Private & Confidential. Not for distribution. ©DWF LLP 2012 www.dwf.co.uk 250 groups being used for both internal communities aligned; functionally, by sector or projects >2000 members have subscribed 200+ members in the largest group 18,000 messages have been posted 1,900 files uploaded some stats…