Presentation is loading. Please wait.

Presentation is loading. Please wait.

SeyfarthLean Client Solutions Group (CSG) Innovative, Client-facing Staffing to Meet Current and Emerging Legal Engagement Needs.

Similar presentations


Presentation on theme: "SeyfarthLean Client Solutions Group (CSG) Innovative, Client-facing Staffing to Meet Current and Emerging Legal Engagement Needs."— Presentation transcript:

1 SeyfarthLean Client Solutions Group (CSG) Innovative, Client-facing Staffing to Meet Current and Emerging Legal Engagement Needs

2 Our SeyfarthLean journey ©2014 Seyfarth Shaw LLP 2

3 CSG formation driven by the need to tightly couple other areas of expertise with traditional legal skills 3 | © 2014 Seyfarth Shaw LLP Legal Project Management Office Legal Technology Innovations Office

4 SeyfarthLean Client Solutions Group Overview ©2013 Seyfarth Shaw LLP 4 Technology solutions through the lifecycle of litigation Efficiencies and cost savings gained through robust technology coupled with custom workflows Staffed by non-practicing attorneys, former paralegals and legal technologists Enables attorneys to better organize, track, connect, analyze and report case data and collaborate with clients in doing so Enable innovative practice approaches through technology and knowledge solutions Focus on enhancing the client experience Bring legal technology professionals closer to legal services delivery Staffed by technologists who are also trained attorneys Largest client-facing group of project managers in legal industry (18 currently) Team with attorneys to ensure the efficient and effective delivery of quality legal services Combine project management expertise, Lean Six Sigma training, process improvement focus and technological acumen to build and deliver the best solution to meet client requirements  Enable innovative practice approaches  Focus on enhancing the client experience  Bring legal technologists and other professionals closer to the Firm’s core business

5 Legal Technology & Knowledge Solutions Conjoined LTIO and LPMO Pitch Response and Early Client Discussions Legal Project Manager(s) Legal Solutions Architect(s) Execution Strategy, Planning, Tool Section Engagement Launch Engagement Timeline Execution Success (in the eyes of our clients) 5 | © 2014 Seyfarth Shaw LLP

6 ©2014 Seyfarth Shaw LLP 6 | Legal Technology Innovations Office Project Mix - 2013 60% 3% 18% 49% 20% 3% 2% 45% Client-focusedInternally-focused Macro Micro Current Mix of Projects Project Mix of Previous KM Group

7 ©2014 Seyfarth Shaw LLP7 | Client A ► Transaction Solutions Center, Project Management, Survey Center, SeyfarthLink Client B ► SeyfarthLink, Portfolio Management Databases, Performance Metrics/Reports, Process Mapping, Watch Notice Generator, Budget to Actual Financial Daily Reports, Project Management, Monthly Report Outs, Six Sigma Problem Solving Tools, Lessons Learned Client C ► ERISA Litigation, Real Estate: SeyfarthLink, Portfolio Management Databases, Document Repository, Process Mapping, Matter Management Reports Client D ► Process Mapping, SeyfarthLink, Project Management, Counseling Log, Charge Tracker, Survey Center, Quarterly Report Outs Client E ► Joint Counsel Collaboration, Joint Process Mapping with Client & Other Outside Counsel, Project Management, Immigration System, Document Assembly Tool, SeyfarthLink Client F ► Joint Process Mapping, Force Field Analysis, Root Cause (y=f(x)), Project Management Customized Solutions Underpin Our Engagements Based upon CSG Insights and Client Needs

8 Impact by the Numbers Number of Clients Served by CSG Number of In- person Client Pitches Attended Clients Using Client Collaboration Platform Change in Total CSG Staff Since Launch > 50023> 300+42% Revenue of Engagements Managed by LPMO Total CSG Time Billed to Clients Percent of CSG Billings Written Off By Client Change in Billable Time 2012 vs. 2013 > $55 Million > $2 Million 1.5%+32% 8 | © 2014 Seyfarth Shaw LLP Key Metrics during InnovAction Award Reporting Period Ending 2013

9 Copyright 2014 Seyfarth Shaw LLP 9 | Sample Solution: Mobile Trademark Watch App Seyfarth Enters TM Watch Information Client Receives Mobile Watch Notice and Makes Business Decision Client Decisions Captured in a Database for Future Use

10 Sample Solution: In-house Panel Reduction and Rationalization Model Analytical framework to help a client converge outside counsel from 1,000 to 250 Created custom application within Excel driven by complex algorithm Allows in-house counsel to compare and select of firm based on specific criteria ©2014 Seyfarth Shaw LLP 10 |


Download ppt "SeyfarthLean Client Solutions Group (CSG) Innovative, Client-facing Staffing to Meet Current and Emerging Legal Engagement Needs."

Similar presentations


Ads by Google