1. EISI- Government The Egyptian Information Society Initiative
Arab Republic of Egypt
The Egyptian Information Society Initiative
EISI- Government
for Government Services Delivery
Presented by: Mohamed Sameh Bedair
E-Government Program Director

2. The Government of Egypt realizes that:
The development of a strong CIT sector is its key to foster local competitiveness in the global arena.
EISI-Government is a major milestone for Egypt
To bridge the digital divide.
To convert to an Information Society.

3. Egyptian Information Society
Culture
Health
Learning
Business
Commerce
Government
Access

4. Government Now Delivers
Transformation
EISI-Government Program
Government Now Delivers

5. Presentation Summary Vision Strategy Components Harvest
Delivering high quality government services to the public where they are and in the format that suits them.
Utilizing CIT to enhance government readiness to accept a strong local program and to smoothly integrate in the global community
Basic infrastructure
New model for service delivery
Back office automation
Economic databases
Government gateway
TE online billing
Birth Certificates
ID replacement
College enrollment
Car Lic. renewal

6. Vision
Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process
Thus, …
ICT is only a tool not an objective in it sown
Customers:
Citizens, Business men, Investors, Companies, …

7. T he vision is guided by three main principles
Citizen centric service delivery: The program slogan is "government now delivers" which reflects government intention to develop a one stop shop e-services approach focused at citizen's needs. · Community participation: EISI Government is a project with nation wide impact, thus community participation is a must. Citizens' demands are constantly being analyzed and reflected, and private/public sector companies are active participants in project's implementation and management. Efficient allocation of government resources: The project proposes techniques for increasing the level of efficiency of the Egyptian government. Productivity, cost reduction, and efficient allocation of resources are among the major expected outcomes from project implementation.

8. Objectives
Tailoring government services to meet citizens expectations.
Creating a conducive environment to investors.
Availing accurate and updated government information.
Increasing Government efficiency through modern management techniques and new working models.
Reducing government expenditure
Fostering local competitiveness and increasing globalization readiness

9. Objectives and Components
Readiness
(Local and International)
Basic Infrastructure Project
Distinguished services
Attract Investors
Service Provision Project
Enhance Efficiency
Reduce Expenditure
ERP
Doc Arch & Mang.
Local Governerates
Business Process Automation
Gov Net
Procurement
Intranet
Accurate Updated Information for Decision Makers and Investors
Economic Data Bases Projects

10. Policies and Strategies
Government wide initiative not MSAD owned
Outsourcing implementation
Public Private Partnership
Encouraging new models for financing
Non-centralization
Incentive programs for adoption and ICT employees …

11. Infrastructure Companies اCitizens Investors Suppliers Service Centers
Internet
Telephony
Networks
Bawaba
Government Network
Firewalls
(Ministries
National Database
Infrastructure
PKI
Networks Standards
Security Specifications
E-Payment Standards
Special service needs
Application development
Doc. Classification & Handling
E-Signature

12. Challenges and Solutions
Draft and Publish Standards
No document of standards
E-signature law and PKI Infrastructure
No legal framework to authenticate persons over networks
Simple e-payment framework
Fear of electronic payment
Low penetration of credit cards
No payment tools for simple citizens
Multinational Contracts
Low ICT readiness of government enterprises
Government Gateway
Complexity, overlapping and variety of service providers

13. Challenges and Solutions
Legal and regulatory :
Remote authentication mechanism.
Security and privacy issues.
Technological:
Lack of unified standards
Multiple service providers
Isolated communication islands of
government bodies.
Culture and economic:
Poor penetration of credit cards
Inexistence of suitable e-payment
method.
challenges
Basic Infrastructure
Project
Objectives
Enhancing Egyptian government readiness to accept a strong local program and to smoothly integrate in the global community.
E-signature and
Public Key Infrastructure.
Document of standards.
Government
gateway.
Government communication
network.
Simple but comprehensive
e-payment framework

14. Challenges and Solutions
Government :
Reputation of quality of services.
Inconvenience of
delivery mechanisms
Citizen:
Overlap among service providers.
Computer illiteracy
Low PC and internet penetration.
challenges
Service Delivery
Project
Objectives
Providing timely, customized and quality measured government services to the citizens and investors through convenient delivery channels.
Reengineering services
and availing them.
Establishing
service centers
Establishing programs
to distribute PCs .

15. Challenges and Solutions
Reluctance and mistrust of automation.
Inflexibility to modify workflows
(wrongfully thinking its illegal).
Multiple auditing bodies.
Overlapping authority among
government bodies.
Adopting new philosophies and
practices of modern management.
challenges
Back office Automation
Project
Objectives
Increasing efficiency
And
reducing expenditure
EISI-Government ERP
Document management
and electronic archiving.
Business process
automation.

16. Challenges and Solutions
Reluctance of information sharing
among government bodies.
Security and privacy issues.
Ownership and copyrights issues.
Lack of unified data dictionary and
definitions.
challenges
Economic Databases and Decision Support
Project
Objectives
Providing accurate and updated information to serve investors and to support the decision making process.
Creation and
update of databases. .
Drafting standards and laws
for information sharing,
copyrights, and ownership.

17. Work Groups Legal group E- Signature  E-Contracting Cyber crime
Technical group Networking  Information security 
Interoperability 
Document management 
PKI 
Services for special needs
Financial group e-Payment framework ~

18. Government e-readiness
Microsoft, Oracle and IBM Contracts

19. Why an Internet Gateway

20. Scattered - scenario Problems: Data inconsistency/ Security
Problems:
Data inconsistency/ Security
Information sharing
Economic cost of implementation.
Taxes
Health
Justice
Housing

21. www.egypt.gov.eg Gateway- Scenario www.egypt.gov.eg www.tax.gov RE
Taxes
Justice
Health
Housing MC
DBE AE

22. Why a Gateway? Integrate with multiple back ends
Connect various platforms
Customer centric interface
Higher security and privacy
Higher return on Investment

23. Financial Institutions Information and services
Egyptian Bawaba
Business men
Citizens
Brokers
Portal
Financial Institutions
Gateway
Ministries
Information and services

24. The future of government services
Represents the new government philosophy in serving citizens.
Service outreach and 24x7 accessibility.
Inaugurated last January

25. Interface Citizen centric, Investor focused
Customer relation management culture( services at fingertips)
Instead of the traditional government oriented culture

28. Service Provision P Implementation methodology: romote rove concept
rioritize
ilot projects
artners
Deploy P

29. Service Levels Information services. Inquiry services.
Full transaction.
Integration between agencies
Push Vs Pull
Interaction
Personalization based on AI.

30. Harvest? 590 Info Services (L1) 29 Query/Transaction Services (L2/L3)
Inquiry and payment of Telephone bill
Inquiry of electric bill
Birth certificate
Lost National ID replacement
University enrollment application
Tax and Customs filing follow-up
Car License …
Currently tackling all 20 EU bench mark

31. Service Provision Part of a complete plan
Access:
Internet at local call cost
IT Clubs, Post offices, …
PC for every home (affordable PC)

32. Government Gateway IVR SMS Citizens The Internet Telephone Network
Citizens - SMEs
Citizens
Call centers
Intermediaries
(Post offices..)
Telephone Network
Citizens
Businessmen
Companies
IVR
The Internet
SMS
Government
Gateway
Service providers

33. Back Office Automation
System analysis, Design, and technical support for :
Financial Systems (Budget-Accounting-Procurement –Inventory)
Administrative systems (Human Resources – payroll)
Document and Information exchange.
Internal workflow.
So far we have achieved the following:
ERP systems: 6 Ministries.
Archiving: 6 Ministers’ offices.
Workflow: over 28 government agencies
 Positive impact on the services provision project.

34. Government network Establishing a government network to:
Secure a smooth flow of information and documents between government bodies.
Complement the government automation efforts and support the new model for delivering government services.
The government network is designed to:
Link all government bodies internally through an intranet system, and externally to the internet.
Ensure efficient utilization of the current telephone network. .

35. Governorates Concept: Convenient service to governorates residents
Tools
Model Service center
Pilots
Safaga
Alexandria

36. Economic Databases ِAvailing accurate and updated information to
Decision makers: To help them in the planning process.
Investors: To give them a complete vision about the market and the risks and returns expected.
Government: Easy and secure data exchange. .

37. Return on Investment Economical Social Direct Indirect
1-3% savings in procurement =
20-60M L.E.
Utilizing 0.5% of dead inventory =
200M L.E.
Savings from 100K transactions on line =
9 M L.E.
Indirect
Increase local demand on ICT
New jobs
Less traffic …
Services
Better environment
Less interaction of employees and public!

38. True Challenges!!
It is very easy to get two computers to talk to each other …
Try to do the same with government employees and government agencies !! OH

39. Where are we? Step 4 (four) on a very long road …
But for sure it would have been longer if we did not start
When will the program end?
We hope by 2007 we have remarkable achievements but
the cycle of progress never ends … OH

40. Conclusion

41. Conclusion
· EISI-government is strongly emerging with a clear vision, a mission statement, and well defined achievable objectives.
· The policies that the program pursues encourage community participation, public-private partnership, cooperation between government bodies, human resources development, and quality assurance.
·       

42. Conclusion
The technical infrastructure for EISI-Government allows for the operation of different applications, and ensures legal and regulatory readiness to utilize this infrastructure.
·  
The business process that the Egyptian e- government program follows depends on three axes:
The new model for service delivery.
The back office automation for government bodies.
The creation and update of economic databases.

43. Conclusion The program is challenged by:
The lack of a remote authentication mechanism,
Several challenges related to automation and work flow,
Accessibility challenges,
Challenges related to the quality of government services.· 

44. Conclusion
The program proposes a set of projects to counter these challenges:
The basic infrastructure project
accessibility, and authentication.
The service provision project
quality of government services.
The back office automation project
automation and workflow.
The economic databases project
higher levels of transparency,
and better vision for investors and decision makers.

45. For more information please visit
Thank You
For more information please visit
or contact us at OH