1. Managing and Avoiding Junkmail

2. Junk E-mail

3.  Where does Junk Mail come from? People with whom you do business  Pepsi Friends of people with whom you do business  Quaker, Tropicana, Frito-Lay SPAMMERS

4. Junk E-mail Dos and Don’ts  Don’t give your e-mail address to every website that wants it, decide if it’s necessary or if it’s something that you really want to receive  Do Look for “opt out” boxes  Don’t unsubscribe from something you never subscribed to (meds4u.com)  Do unsubscribe from something you did subscribe to (travelocity.com)  Do read Privacy Policies – look for phrases like “will share your information with third parties who may offer services that may interest you” (SPAM!)

5. Junk E-mail Dos and Don’ts  Do consider acquiring multiple e-mail addresses Use your work address primarily for work Register for a free e-mail address for personal use Consider registering for a third e-mail address that you use solely for registrations that you think you may need  Hotmail.com and Yahoo.com offer free e-mail but are also notorious for hosting spammers  Gmail.com (google e-mail) Gmail is virtually spam free - an invitation is required but any one of your Computer Support Specialists can send you an invitation if you’re interested

6. Junk Mail Solutions  E-mail comes to campus @okstate.edu  Gets filtered by Spamblocker*  Goes on to mail server  Gets sent to your computer where it gets filtered by your local e-mail program (Netscape or Outlook both have junk mail controls built in) Email Server Spamblock er Junk Mail Filter E-mail Program Junk Mail Filter

7. Spamblocker vs. Local Junk Filters  How do I tell them apart? Listed in an e-mail = spamblocker Junk Mail folder = local junk filters  Where should I add a “safe sender”? safe sender = messages from this user will never be quarantined by spamblocker, and will always be delivered to my inbox Depends on which system blocked it  Where should I add a “blocked sender”? blocked sender = messages from this user will always be quarantined by spamblocker and will never be delivered to my inbox On the Spamblocker system, then the message is never downloaded to your computer  Where should I look for messages I may be missing? Both! A legitimate message may have been flagged as Junk Mail by either system, check your digest and your junk mail folder

8. Spamblocker – An Overview  Campus Wide Solution provided by IT  You must be on the “new e-mail system” for this to be effective for you (migrated)  Messages are deleted after 10 days  “Deliver Message” link in digest e-mail In the unlikely event of a “false positive”  Safe Senders and Blocked Senders lists to correct inaccurately classified mail  Blocking a Domain is more useful than blocking individual senders (@noname.com)  If you’ve got the Google or Yahoo toolbar you may need to turn off Popup Blocker or you may receive error messages such as “Invalid Credentials” or “Settings not Saved”

9. Spamblocker – The Digest E-mails

10.  “Request My Full Digest” link will immediately deliver an e-mail to your inbox listing all messages currently in your quarantine box  “Deliver Message” link will immediately deliver that e-mail to your inbox  “Change My Spam Settings” link takes you to Web Interface (Next)

11. Spamblocker – The Web Interface  Request Digest button – works like the Request My Digest link in the digest e- mail, it immediately delivers a complete list of all messages currently in your quarantine box

12. Spamblocker – The Web Interface  Lists Page – Why and How? An e-mail you really wanted to receive got blocked? Add them to your Safe Senders list. (add @okstate.edu here) You continue to get junk mail from someone@home.com, add them to your Blocked Senders list.someone@home.com In the Lists window, click New, add the criteria you want to declare “Safe” or “Blocked” and press Save  If you’ve got the Google or Yahoo toolbar you may need to turn off Popup Blocker or you may receive error messages

13. Spamblocker – The Web Interface  Profile Page You can disable the digest message…  So that it doesn’t send you e-mails stating that “0 messages have been blocked”  So that no digest e-mails are sent to you You should login to the spamblocker system and upgrade your settings to “Filter All Spam”  Be sure to hit ! – look for “Successfully Saved Settings” in the upper right hand corner!

14. E-mail Client Junk Mail Filters  Microsoft Outlook 2003 (part of Office 2003) has good junk mail filtering built in. By default this is enabled at low levels. Outlook filters are updated via Microsoft Updates  Outlook Express does not have junk mail filtering  Netscape has a built in Junk Mail filter that is based on your address book

15. E-mail Client Junk Mail Filters – Outlook 2003  By default Outlook Filters are enabled at the Low level  To change the filtering levels in Outlook go to Actions/Junk E- Mail/Junk E-Mail Options  Recommended Setting: High

16. Safe / Blocked Senders – Outlook 2003  Safe Sender = Messages from this user will never be moved to the Junk Mail folder in Outlook It’s a good idea to add @okstate.edu to this list  Blocked Sender = Messages from this user will always be moved to the Junk Mail folder in Outlook  Right click on a message to add the sender to the “Safe Senders” list or the “Blocked Senders” list  Block or allow entire domains by using just the @company.com  Edit these lists by going to Actions/Junk E- mail/Junk E-Mail Options

17. E-mail Client Junk Mail Filters – Netscape 7.x  When enabled, Netscape Junk Mail filters out e-mails that it suspects may be junk or unsolicited and moves it to the Junk Mail Folder  To enable click Tools/Junk Mail Controls

18. E-mail Client Junk Mail Filters – Netscape 7.x  Recommended Settings: Place a check in all four boxes Change setting by Junk folder on: to “Local Folders” (this saves space on the server) When I manually mark… If you are confident that messages you mark Junk are safe to be deleted, select “delete them”. If you’d like the option of retrieving them, have them moved to the Junk folder.

19. Safe / Blocked Senders – Netscape 7.x  Adding someone to your address book makes them a “safe sender” and messages from them will not be sent to the “Junk” folder*  Netscape does not have a “Blocked Senders” list, but instead has an option to mark messages as Junk using the Junk/Not Junk buttons  Netscape will “learn” what messages you consider to be junk based on this*