1. 1 PAKISTAN INTERNATIONAL AIRLINE PRESENTED TO: SIR ASIF IQBAL PRESENTED BY: TAQDEES TAHIR MUHAMMAD SHAHID NASIR SALEEM SYED HAIDER ALI OMAIR AHSAN

2. 2 INTRODUCTION Air transport is given a lot of importance in the world. In Pakistan too, it has its importance. It is essential to have air communication for maintaining and improving relations with other countries. Pakistan International Airlines Corporation (PIA) was founded by the Government of Pakistan on 11TH March 1955, when PIA took over Orient Airways. (The First Muslim owned airline, was founded in Calcutta, 1946 by Mr. Isphahani)

3. 3 Keeping in view the growing industrial and commercial requirements of the country, it was necessary to develop quick and speedy means of communication. Today it maintains a sizeable international route network, in addition to its services closer to home, with a modern and expanding fleet.

4. 4 ORGANIZATION HIERARCHY

5. 5 MANAGEMENT HIERARCHY

6. 6 FUNCTIONS OF DEPARTMENTS Human Resources Deals with administration, personnel,security policy procedures, manpower development and MIS. Corporate Planning Deals with financial, administrative, shareholders and dividends corporate policies.

7. 7 Flight Operations Flight Operations Deals with schedule of flights, its coordination with CAA and International flight standards, updating manual procedures and acquaintance with latest flights equipments and cockpit crew scheduling. Marketing Marketing Deals with sales, promotion and other marketing techniques such as tours, group traveling, religious packages, sales agent agreements etc.

8. 8 Airport Services Airport Services Deals with passengers briefing, timely takeoff flights, arrival and departure and passenger assistance. Finance Finance Monitor and control financial resources. Responsible for external and internal audits and budgeting. Store Purchases Store Purchases Procurement of material required by the user departments.

9. 9 Flight Services Flight Services Deals with cabin crew scheduling, monitoring of cabin crew staff, replacement of duties and procedures. Works Works Airline buildings, furniture and physical fixed assets and installation. IT IT Deals with disbursement of information, internet connectivity, supporting system hardware and soft ware.

10. 10 Engineering Engineering Deals with complete engineering infrastructure, maintenance overhaul and wide body hanger. Quality Assurance Quality Assurance Deals with quality services to passengers and aircraft facilities. Coordination Coordination Coordination with other airlines and among various departments for the purpose of assistance and supporting.

11. 11 Precision Engineering Precision Engineering Deals with production of aircraft parts with collaboration of main world aircraft producing companies. General Services General Services Deals with employees welfare services including food, medical and accidental facilities.

12. 12 INFORMATION TECHNOLOGY IN PIA In PIA internet was introduced in 1995. Internet, Intranet, Extranet, is used for mainly transferring of information. PIA uses WAN, Fiber Optic Cable, UHS Link for transferring of data from one department to another within or outside the country. They use ASP at front end. & Oracle at Back end

13. 13

14. 14 TECHNOLOGY IN MIS DEPARTMENT Two parameters Routine Monitoring Non Routine Monitoring Collection of data Comparative findings In-flight Inspection Passengers handling check Ground dealing Areas of problems Observe certain standards Forwarded to Management

15. 15 BRINGING UP ADVANCED TECHNOLOGY  Customer Management System Quickly Response Strong Brand Image Customer Satisfaction Appreciation Level  Reservation System  E-Ticketing

16. 16CONCLUSION ORGANIZATION, MANAGEMENT AND TECHNOLOGY EVERY ORGANIZATION HAS ITS OWN ORGANIZATION STRUCTURE, MANAGEMENT HIERARCHY AND TECHNOLOGY TO ENHANCE SYSTEM AND PERFORMANCE MORE EFFICIENTLY IT ALL DEPENTDS ON THE VOLUME, AND CAPACITY OF THE ORGANIZATION. ATONOMOUS BODIES, GOVT ENTERPRIZES, AND PRIVATE SECTOR CHOOSE THEIR OWN WAY TO HAVE BETTER CONTROL ON PRODICTION/SERVICES AND ADMINISTRATION. COORDINATION WITH RELEVANT DEPARTMENT OR ORGANIZATION IT’S SECRACY AND SECURTITY ARE MAIN FEATURE OF ORGANIZATION MECHANIZM. CENTRALLY CONTROLED MANAGEMENT, DEPARTMENTAL CONTROLED MANAGEMENT, SERVICES CATEGORIES CONTROL MANAGEMNT AND PRIVATE HIRED MANAGEMEN ARE MAIN SYSTEMS. IT PLAYS KEY ROLE IS ALL MANAGEMENT SYSTEMS ASQUICK AND TIMELY INFORMATIONHELP IN MAKING RIGHTAND IN-TIME DECISION. IT DEPENDS ON THE OWNER OR CONTROLLING AUTHORITY TO ADOPT ANY SYSTEM BUT THE MAIN IDEA IS TO GET THE ORGANIZATION PROFITABALE, WELL REPUTED AND TARGET ORIENTED.. WE HAVE CHOOSEN PIA ONE OF THE PRESTIGIOUS ORGANIZATION HAVING ALL AUSPECTS WITH DIFFERENT AND MULTIFUCTIONAL MANAGEMENT SYSTEM.