1. Automatically Monitor Events and Open Incidents HP Universal CMDB Version 10.00 Persona: Application Owner

2. Automatically Monitor Events and Open Incidents An application owner who has just received ownership of a new project may want to:  Monitor the new project.  Automatically open incidents according to the online monitoring status.  Ensure that notification is received about such opened incidents, both to himself and to the people who are responsible for the fix as well.

3. Universal DiscoveryBSM Automatically Monitor Events and Open Incidents – Setup Click a box to see details about that step. Model the business CI’s hierarchy. Check and add content. Verify content. Verify business application content. Apply monitors. Set up incidents integration with Service Manager. Set up incidents integration with BSM. 2 3 4 5 6 7 9 UCMDB/RTSMService Manager Define incident submission rules. 8 In UCMDB, use Universal Discovery to perform a spiral discovery of the organization’s entire IT domain. 1 Perform a spiral discovery. 1

4. Automatically Monitor Events and Open Incidents Click a box to see details about that step. BSMUCMDB Browser An event arrives at OMI. The event is checked against rules. Incidents lifecycle begins. Search for the business application. View an incident. View application availability and status. 1010 1 1212 1313 1414 1515 Service Manager An event occurs on one of the business application environment’s CIs and arrives at OMI. 1010 The event is checked against the automatic incident submission rules, and if it complies, an incident is generated in Service Manager. 1 The automated incidents lifecycle begins in Service Manager. 1212 The application owner uses the UCMDB Browser to search for its business application. 1313 Use the Incidents widget to see that an incident is open. 1414 Use the Monitoring widget to see that the application availability and status have been affected. 1515 Understand the business impact. 1616 Link to event information. 1717 Use Enterprise Collaboration features. 1919 Use the Impact widget to understand the business impact of this event. 1616 Use a direct link into Service Manager from the Incidents widget to get more information on the nature of the event, including the name of the event’s assignee. 1717 Click the Enterprise Collaboration icon to check the current status and expected solution time frame with the event’s assignee. 1919 See detailed event information. 18 Access Service Manager directly from the UCMDB Browser to see additional detailed event information. 1818

5. To learn more about these features, see: HP Universal CMDB Modeling Guide HP Universal CMDB Administration Guide HP Universal CMDB Data Flow Management Guide HP Universal CMDB Discovery and Integration Content Guide HP UCMDB Browser online help HP Universal CMDB to HP Service Manager Integration Guide HP Business Service Management Application Administration Guide HP Enterprise Collaboration Concepts Guide Additional Resources