ECC & Keyworker Training

ECC & Keyworker Training
2014 ECC & Keyworker Training

Thank you for partnering with the CFC!
Overview: CFC Overview Norcal CFC Overview Campaign Team Overview Team Member Role & Responsibilities Campaign Timeline Solicitation Tips, Tools & Activities Giving Methods Break Pledge Collection & Reporting PII & OSI Security Tips & Tools Q&A 2 Thank you for partnering with the CFC!

Established by Executive Order in Signed by President John F. Kennedy Largest workplace giving campaign in the world and only campaign authorized to solicit and collect contributions from federal employees on behalf of charitable organizations 3 Thank you for partnering with the CFC! 3

CFC Regulations Rules Overview
100% Awareness 100% Opportunity 100% Follow-Up No Coercion PII & OSI Compliance 5CFR Part 950 OPM Directives OPM Memorandum GAO Directive Agency Ethics Rules 4 Thank you for partnering with the CFC!

3 Cs of CFC Choice – Employees designate to the charity than means the most to them Convenience – Most agencies provide electronic pledging through payroll deduction which make larger gifts possible Confidence - OPM and LFCC oversight; annual independent audit; random OIG audits 5 Thank you for partnering with the CFC! 5

Campaign Timeline Recommended Timeline (Most Effective & Efficient) Plan for a “campaign solicitation window” Establish a kick-off and closing date Include a mid campaign and final blitz Schedule regular meetings to collect contributions and to evaluate what’s working and what’s not working For PII compliance contribution collections should be weekly 6 Thank you for partnering with the CFC!

Norcal CFC Organizational Chart
Executive Committee Regional Federal Agency Directors LFCC Regional Military and Federal Agency Reps Charitable Organizations PCFO Board of Directors Campaign Director Employee Campaign Coordinators Unit Campaign Coordinators 100 or more employees Key Workers 1 per every 25 Volunteer Assistants 7 Thank you for partnering with the CFC! 7

Norcal CFC Strategic Plan
Stephen Covey – The 8th Habit “From Effectiveness to Greatness” Create culture for giving Create campaign ownership Educate donors on the impact, benefit and effectiveness of their contribution through the CFC (increase donor awareness) Integrate workplace and personal core values into campaign (“service before self,” “leaving a legacy”.) Increase participation by attracting/cultivating new donors Increase donations Enhance the giving experience Link donors and human health & welfare program recipients 8 8

Norcal CFC Strategic Plan
Strategic Plan Implementation Stephen Covey: “When you engage in work that taps your talent and fuels your passion—that rises out of a great need in the world that you feel drawn by conscience to meet—therein lies your voice, your calling, your soul’s code.” 9 Thank you for partnering with the CFC! 9

CFC Strategic Plan The 8th Habit Applied: “Find your voice”… 10 Thank you for partnering with the CFC! 10

Thank you for leading the CFC!
CFC Strategic Plan The 8th Habit Applied: “…and inspire others to find theirs.” 11 Thank you for leading the CFC! 11

2014 Campaign Theme Printed Materials Website My Story…My Choice…My Pledge Designed to connect federal employees with charity services and benefits. This theme will be on all promotional material that goes to the Federal employees. I’d like to introduce our Campaign Theme at this point and tie it in with the 8th Habit as well. I will go into the “what’s your voice, what’s your story” angle. I might even share mine! (to borrow Shirley’s phrase, “still pondering”! ) Thank you for partnering with the CFC! 12 12

Promotional Materials
Poster Flyer Norcal CFC Get Your Give ON-Line Thermometer Thermometer Post It Note 13 Thank you for partnering with the CFC! 13

Video Options: Tools Training – “More Than Just a Bill” Answers FAQs Promoting – “Thank you Feds” My Story Testimonials Promoting – “I Make It Possible” link to CFC National Foundation website CFCToday: id=5259 14 Thank you for partnering with the CFC! 14

Campaign Team Overview
Employee Campaign Coordinator (ECC) or Military Installation Project Officer (IPO) Department or Mission Element Project Officers DPOC/MEPOC Keyworkers (1:25) Event & Activities Volunteers Finance Officer//Payroll Coordinator Communications Officer 15 Thank you for partnering with the CFC!

Campaign Team Best Practices
Secure Top-Down Support Set a Timeline and Goal Create Awareness Coordinate a Solicitation Process Incorporate Fun Say “Thank You” Campaign Team Best Practices 16 Thank you for partnering with the CFC! 16

Campaign Team Roles Loaned Executive (LE) -not all agencies have an LE; generally for agencies with multiple facilities Team Leader! Recruit the Department/Directorate/Division Chairs Create the Campaign Plan for Facility/Installation Implement Campaign Activities Kick Off Event Rally Fundraisers Oversee Coordinators Team Development Volunteer Assistants Finance Officer Public Relations/communications Coordinator Events Coordinator Motivate & Inspire Coordinators Contribution Collections, Reconciliation & Reporting Campaign Reporting Overall Campaign Activities Pledge & Giving Activities 17 Thank you for partnering with the CFC!

Campaign Team Roles Employee Campaign Coordinator (ECC) or Military Installation Project Officer (IPO) Team Leader! Recruit the Department/Directorate/Division Chairs Create the Campaign Plan for Facility/Installation Implement Campaign Activities Kick Off Event Rally Fundraisers Oversee Keyworkers (solicitors) Recruit Volunteer Assistants Finance Officer Public Relations/communications Coordinator Events Coordinator Motivate & Inspire Team Contribution Collections, Reconciliation & Reporting Campaign Reporting Overall Campaign Activities Pledge & Giving Activities 18 Thank you for partnering with the CFC!

Campaign Team Roles Keyworker Solicits Personnel Inspires & Motivates Giving Group Presentation Charity Speakers Employee Testimonials One-on-One Solicitation One-on-One Follow up Collect Traditional Pledge Form Prepare Reporting Envelope Verify Contents with Finance Officer/ECC/IPO Distribute Thank You Gifts Donor Follow Up 19 Thank you for partnering with the CFC! 19

Campaign Team Roles Support Volunteers Administrative Assistant Team Support Assists Agency Coordinator/Chairs or Military Installation Project Officer Assists with coordination of campaign Assists with delivery of materials Assists with team contact information Assists with campaign communications Supports keyworker group meetings Enlists charity speakers Tracks all assigned unit information &activity Create the Campaign Plan for designated Federal Agencies 20 Thank you for partnering with the CFC! 20

Campaign Team Roles Support Volunteers Finance Officer Collect Contribution Envelopes from Keyworkers Verifies Content Provides Thank You Recognition Gifts Records Envelope Contents on Ledger Reconciles myPay Donor Report Processes NEXUS Payroll Contributions Verifies EEX Contributions Maintain PII Compliance 21 Thank you for partnering with the CFC! 21

Campaign Activities ECC/IPO Campaign Planning: September Recruit & Train Team 1 Keyworker for every 25 staff Consider a Finance officer for larger agencies Responsible for weekly turn-ins and pledge reconciliation Events Committee - Ask former ECCs or KeyWorkers to serve on Events Committee By spreading out the tasks, you ensure everyone has fun and will want to help out again next year 22 Thank you for partnering with the CFC!

Campaign Activities ECC/IPO Campaign Planning: September Plan Activities/Events Kick-off Fair Charity Speakers at a Group Presentation (staff meeting or commander’s call) Chili Cook-offs Bake Sales Penny Wars Your Ideas? 23 Thank you for partnering with the CFC!

Campaign Activities ECC/IPO Campaign Preparation: September Event Kick-off/Activity Planning Confirm Logistics Secure Charity Involvement Charity Fair Charity Speaker Create a Fun Element Recruit Event Volunteers Confirm Employee Testimonial Request Agency Head/Dept Head to speak 24 Thank you for partnering with the CFC! 24

Campaign Activities ECC/IPO Campaign Implementation: Late September Receive materials LE delivery (if your agency has an LE) PCFO delivery By truck delivery By USPS Mail delivery (submit your contact information to hub director) Post promotional posters Distribute pledging tools Charity brochure Pledge form Begin promotional e-blasts 25 Thank you for partnering with the CFC! 25

Solicitation Activities
Promote Campaign: 1 Oct – 15 Dec Group Presentations Staff Meetings or Commander’ Call “Mini Kick-Offs” at Staff Meetings or Commanders Calls Target timeframe: Oct Videos Thank You Feds video I Make It Possible Invite Speakers Charity Speakers list – – currently under construction Terri’s Poem – Posted on website Peer Testimonials 26 Thank you for partnering with the CFC! 26

Mid Campaign Blitz: November Get Your Give ON-Line National campaign promotion E-blasts Flyers Simplest means of giving CFC Nexus Employee Express myPay 27 Thank you for partnering with the CFC!

Final Blitz December 1- December 15 Theme reminder – “Have you thought about your story” Season of giving reminder Tax Deduction reminder Contribution cut off reminder Electronic giving will be turned off COB Dec 15 reminder Last call to submit your pledge reminder All Contributions should be received by your LE by December 16 I added “LE” to the 2nd main bullet that reads “All contributions received by UPO: December 16”. I am assuming the civilian counterpart is LE, right? 28

Solicitation Timeline
Recommended Six Week Solicitation Window (Most Effective & Efficient) Solicitation: Week 1 – 100% Awareness (Agency/Installation wide) Kickoff Event/Activity Week 2 – 100% Opportunity Group Presentation (KW Department/Unit) Week 3 – 100% Follow Up Collect Pledges Week 4 – 6 Follow Up 29 Thank you for partnering with the CFC!

Solicitation Timeline
Recommended Six Week Solicitation (Most Effective & Efficient) Solicitation: Week 4 – Mid Campaign Blitz Week 5 – Reporting & Campaign Assessment Week 6 – Final Blitz & Collections 30 Thank you for partnering with the CFC!

Best Practices Chili Cook-Off/ Crock Pot Cook-Off with different categories Candy Grams Fall Festival with pumpkin carving contest, cubicle decorating contests, costume contest Scavenger Hunt 5K walk or run Silent Auction/Basket Auction Bake Sales/Burrito Sales Penny Drive Motorcycle Ride Pie in the Face Jeans or Sports Gear on Fridays Ice Cream Social/Sundae Bar Employee Testimonial E-Blasts 31 31

Solicitation Activities Thank you for partnering with the CFC!
Promote Campaign Charity Fairs 32 Thank you for partnering with the CFC!

Solicitation Activities Thank you for partnering with the CFC!
Charity Fairs Electronic registration – posted to website on Charity page Confirmations sent upon random selection of participants Only those registered who have been confirmed to participate, and provided the MOU will be added to the entry security lists Federations register for all members Federations send ONE FINAL workbook and all member charity MOUs Independents register and send MOU Deadlines for registration – provided with event information No Changes after deadline 33 Thank you for partnering with the CFC!

Charity Fair Registration Example
Coast Guard Kick Off & Charity Fair, Coast Guard Island- Date inserted Gate Entry - 8:30 a.m Check-In NLT 9:00 a.m. Set Up complete - 9:30 a.m. Ceremony & Charity Fair - 10:00 a.m. - 1:00 p.m. Representative Contact Information Security Information Last Name First Name Rep Cell Phone Driver's License Number & State of Issue Proof of Vehicle Registration & Insurance 34 Thank you for partnering with the CFC!

Event Confirmation: Confirmations sent to designated charity/federation representative Details on each event will be ed with the attendance confirmations. how many people are expected to attend, how many charities are accommodated, Address Event schedule Parking Security procedures Check-in If animals will be allowed How much space you will have. 35 Thank you for partnering with the CFC! 35

Solicitation Tools Tools CFC Website: Searchable Charity Database Links to online giving sources ( NEXUS, EEX, myPay) PDF Brochure Fill in Pledge Form All Support materials Speakers’ List for Charity Speakers at group presentation Template E-Blasts All Training materials Links to OPM Links to CFC National Foundation Website 36 Thank you for partnering with the CFC!

Solicitation Tips Tips The Number One Reason People don’t Give…they weren’t asked Ask sincerely Discuss reasons for giving Personal, Family, Friend Service/Benefit Impact Pay Forward – Future Impact Encourage Payroll Deduction Remain available as a resource Say “thank you” often 37 Thank you for partnering with the CFC! 37

Solicitation Tips Tips CFC Focus Group Results Newer employees need education about what CFC is Employees felt inundated with too long of a solicitation Your Tips - Discussion Your Tools - Discussion 38 Thank you for partnering with the CFC! 38

Online Universal Giving
Charity Structure: Fed Members Local National International Online Universal Giving Independents Federations 39 Thank you for partnering with the CFC! 39

Universal Giving Beginning with the 2014 Combined Federal Campaign, all campaign regions must offer donors the opportunity to give through Universal Giving—the ability to donate to any national, international, or local charity not denied participation in the CFC. Universal giving provides federal employees with the option to give to any participating CFC charity they choose, without regard to geographic boundaries. Universal Giving is available in the Federal eGiving portals—Employee Express (EEX) and myPay— It is also available in the web-based NEXUS eGiving platform. For traditional paper pledging the universal charity list is located on the OPM website: 40 40

Giving Methods Online: Employee Express or MyPay Online: CFC Nexus
Mobile Pledging Credit Card Giving CFC Norcal Paper Pledge Form 41 41

Online Giving CFC is moving towards 100% online giving Why:
Increased donor confidentiality Reduced administrative workload Reduced possibility of administrative errors associated with paper pledge form processing Reduces campaign costs Fewer donor dollars spent on overhead and more donor dollars directed to CFC-supported charities 42 42

Giving Methods Reoccurring Gift: Payroll Deduction – 90% of campaign Employee Express – Participating Federal agencies myPay DoD Military and Active Duty Civilians Independent Defense Agencies EPA, Dept of Energy, HHS, VA Nexus Payroll Deduction – All Personnel 43 Thank you for partnering with the CFC! 43

Giving Methods One Time Gifts: Credit Card Nexus Cash, Check Traditional pledge form (hard copy or PDF) 44 Thank you for partnering with the CFC! 44

Pledging Materials Norcal CFC Get Your Give ON-Line __ __ __ __ __ __ __ __ __ __ Turn in the portion of form to Keyworker Installation: ___________________ Donor: _____________________ Unit Name: ____________________ Unit Code: __________________ Gift Level: General Patriot (one hour’s pay per pay period) Hero (two hour’s pay per pay period) Eagle Silver Eagle  Golden Eagle I prefer not to receive a donor appreciation gift. One time credit card, cash or check Reoccurring Payroll deduction Appreciation Award Confirmation Online Giving Flyer Pledge Form Reporting Envelope 45 Thank you for partnering with the CFC! 45

Pledging Online CFC Website: www.norcalcfc.org 46
To practice: Login ID , Password Xma$1225 46 46

Mobile Pledging Ways to Contribute NEXUS Mobile Application Online: Same process NEXUS Demo: 47 Thank you for partnering with the CFC! 47

Pledging Traditional Pledge Form Hard copy/PDF Fill-in - Payroll Deduction, check or cash Available both in hard form and online as PDF fill-in form Thank you for partnering with the CFC! 48 48

Pledge Form 49 Thank you for partnering with the CFC! 49

Pledging Traditional Form IG Audit Findings: Illegible, if it is unreadable, the pledge may not be processed correctly Monthly gift is listed as the annual gift Designation to an invalid code; pledges can only be made to agencies listed in this region’s brochure Form isn’t signed; payroll deduction cannot be authorized if the form isn’t signed Social security numbers is not provided; payroll deduction can not be authorized without the SSN; USPS employees may use their Employee ID#. 50 Thank you for partnering with the CFC! 50

Thanks You Awards Available to EVERY contribution no matter the contribution size Online Contributors print a track form and submit it Traditional pledge form – request on pledge form Donors don’t give for the donor gift, they can easily feel slighted if promised something they don’t receive Traditional pledge form reporting 51 Thank you for partnering with the CFC!

Donor Appreciation Award Tracking
PCFO Tracking Form Provided for ECCs & Keyworkers Each KeyWorker keeps a list of their 25 co-workers with a check box of what gift that donor requests and whether or not they have received it Keyworkers submit contribution envelopes and gift tracking ledger to ECC/IPO or finance officer Keyworkers also submit thank you gift ledger electronically to ECC/IPO or finance officer ECC/IPO or finance officer cuts and pastes keyworker ledger info onto master gift tracking ledger 52 Thank you for partnering with the CFC!

Get Your Give ON-Line One time credit card, cash or check Reoccurring Payroll deduction Federal Agency: ____________________________ Donor: _____________________________ Unit Name: ________________________________ Unit Code: __________________________ Gift Level:  General recognition coin  I prefer not to receive a donor appreciation gift. Provided online for donor to print out and submit 53 Thank you for partnering with the CFC! 53

54 Thank you for partnering with the CFC! 54

Traditional Form Donor fills out and submits donor contribution confirmation formwhen contributing online Keyworker includes tracking form in report envelope Keyworker uses tracking form to create list of donor gift needs Keyworker send tracking form electronically to UPO/finance officer or ECC as directed Keyworker reports gifts needed on report envelope for turn-in UPO tracks Unit gift needs on master tracking form 55 Thank you for partnering with the CFC! 55

Donor Appreciation Award Tracking Ledger
56 Thank you for partnering with the CFC! 56

Turn-In Flow Chart Donors Keyworker ECC Federal Payroll Office CFC Staff (Regional PCFO Office) Charitable Organizations There may be a Unit Project Officer (UPO) in larger agencies if desired LE or PCFO Hub Administrator 57 Thank you for partnering with the CFC! 57

KeyWorker Turn-In Pledge Preparation
Collect pledges weekly NEXUS Print outs of cash or check contributions with cash or check Do not collect credit card contributions – collect appreciation award form Traditional Pledge forms Pledges must be reviewed for completeness, accuracy and legibility DO NOT make changes to form; contact donor EEX & myPay pledge thank you gift confirmation form collection ONLY Collect and verify forms: Ensure donor’s name and address is included Ensure unit/office code is completed Ensure gift request is completed Report totals of each pledge type (cash, check and traditional payroll pledges) on report envelope; Report number of gifts requested on report envelope 58 58

Campaign Reporting Contribution Collections Tips Keyworkers Collect Contributions &/or Confirmation Forms Weekly PII & OSI Compliance –remove cover when submitting to ECC KeyWorkers make regular time to turn in report envelope with ECC Ensure your turn-in leaves plenty of time for both KeyWorker and ECC to verify envelope content and sign off on report envelope for chain of custody (IG compliance) Recommend one day prior to ECC turn-in 59 Thank you for partnering with the CFC!

KeyWorker Turn-In Envelope Verification - Weekly Turn-Ins with UPO Collect and Verify Report envelopes for Weekly Turn-In Verify # of each type of pledge in envelope Verify $ of each type of pledges reported Verify e-pledging appreciation award confirmation forms Collect and verify forms: Ensure donor’s name is on form Ensure donor’s address is included Ensure unit/office code is completed Ensure gift request is completed Sign off on report envelope once content and report accuracy are verified 60 Thank you for partnering with the CFC! 60

Key Worker Turn-Ins NEXUS cash & Check Forms ONLY Traditional Forms Campaign Reporting The UPO followed by the ME will collect all KW envelopes, verify the contents with the KW/UPO and turn in to IPO/Finance Officer weekly. IPO/finance officer will re-verify the content of the envelopes with the ME project officer. A chain of custody transition form on the envelope will be signed by the all parties at each level of turn-in. ( IG Compliance) 61 Thank you for partnering with the CFC! 61

Key Worker Turn-In Pledge Form Gift Request Donor Gift Request Form Installation: ____________________________ Donor: _____________________________ Unit Name: ____________________ Unit Code: __________________________ Gift Level: General Silver (one hour’s pay per pay period) Gold (two hour’s pay per pay period) Eagle Silver Eagle  Golden Eagle I prefer not to receive a donor appreciation gift. Campaign Reporting Traditional form gift requests, Nexus, EEX & myPay award appreciation confirmation forms are collected and recorded on the envelope. 62 Thank you for partnering with the CFC! 62

Key Worker Turn-Ins 63 Thank you for partnering with the CFC! 63

Department/Unit Project Officer Turn-In
ECC or IPO Collection from Department or Unit POC If collecting from larger organizations that have multiple departments, offices, units or even shifts (sub-sections), the DPO or UPO will track and turn in those pledges by the corresponding subsection. (ie HR, Finance, Customer Service etc. or Squadron 1, Squadron 2 etc) This ensures proper credit to each part of that organization AND if donor information has to be verified, it provides for a contact closer to the donor to validate. Each of these subsections should have envelope tracking 1 of 4, 2 of 4, 3 of 4, 4 of 4 on the reporting envelope, which would then be rubber banded together by the DPO or UPO. ECC / IPO or designated Finance officer will record multiple envelopes on organization ledger & turn-in to PCFO. 64 64

Department/Mission Element Turn-In
Ledger 65 65

Why do I have to do All of This
1. OIG tracking All pledge envelopes must be accounted for at all times If pledge envelopes were to be misplaced, the ECC/IPO would know from the ledger what envelopes were unaccounted for If the PCFO were to misplace envelopes the hub director could go back to the Ledger to track the date of the turn- in. 66 Thank you for partnering with the CFC!

PII Compliance OPM Personal Identifying Information (PII) & Other Sensitive Information (OSI) Memorandum Campaign Responsibilities It is the local campaign’s responsibility to ensure it has implemented adequate controls to protect against the unauthorized release and misuse of personally identifiable and other sensitive information. Local campaigns are responsible for the proper handling of PII and OSI, regardless of location. 67 Thank you for partnering with the CFC!

PII Compliance OPM Personal Identifying Information (PII) & Other Sensitive Information (OSI) Memorandum Campaign Responsibilities Restricting access to PII and OSI to only those individuals who have a business need for it Keeping paper documents with PII or OSI in locked storage rooms or safes which can only be accessed by authorized users or security personnel 68 Thank you for partnering with the CFC!

PII Compliance OPM Personal Identifying Information (PII) & Other Sensitive Information (OSI) Memorandum Reporting PII Breaches A breach of PII or OSI includes the actual or suspected loss of control, compromise, unauthorized disclosure, unauthorized acquisition, or unauthorized access of PII or OSI whether physical or electronic 69 Thank you for partnering with the CFC!

PII Compliance OPM Personal Identifying Information (PII) & Other Sensitive Information (OSI) Memorandum Reporting PII Breaches In accordance with 5 CFR § (b)(13) a LFCC is required to immediately report to OPM all potential PII data and OSI breaches -- whether they involve paper documents or electronic information. Potential PII data and OSI breaches must be reported within 30 minutes of discovery via telephone on (202) or at to OPM. 70 Thank you for partnering with the CFC!

PII Compliance OPM Personal Identifying Information (PII) & Other Sensitive Information (OSI) Memorandum Reporting PII Breaches Both actual and suspected breaches should be reported, even if it is believed the breach is limited, small, or insignificant. In addition, the LFCC is reminded of its obligation to report all security incidents involving PII to US-CERT within the Department of Homeland Security (see US- CERT web site at cert.gov/federal/reportingRequirements.html) and providing notification to victims of PII or OSI breaches, as appropriate. 71 Thank you for partnering with the CFC!

Solicitation Conclusion
Electronic Giving turned off COB Dec 15 (regulations) All Contributions Received by DPO or UPO: December 16 Ensure CFC Staff has your totals for Awards Final Turn-ins scheduled with PCFO Dec 16 – 20 Final Turn-Ins scheduled with PCFO Dec Ensure Donors receive appreciations awards 72 Thank you for partnering with the CFC! 72

Campaign Recognition 2014 Agency Hero Nominations All Federal Agency Campaign Team members may be nominated Submit Hero Nominations by December 15 Nominate anyone you see going above and beyond during the Campaign Heroes are selected by the LFCC and honored at the Campaign Celebration Heroes may also be submitted to National Awards Committee for National recognition 73 Thank you for partnering with the CFC! 73

Campaign Recognition Unit, Department and Organization Awards
Gold, Silver & Bronze Awards Benchmark: 5% above 2013 campaign – silver award 75% of Benchmark – Bronze award 125% of Benchmark – Gold Award Award Distribution – ECCs and IPOs receive awards from PCFO – January Internal organization presentation CFC Commander’s Call Staff Meeting 74

Campaign Recognition 2014 Certificates of Appreciation Recognize all Keyworkers & Campaign Volunteers Track name, department, agency Agency generated & provided PCFO template provided Use certificate template provided May request them to be PCFO generated Forward completed template form list to PCFO Hub Director PCFO generated and provided 75 Thank you for partnering with the CFC!

Campaign Celebration 2014 Campaign Celebration – February TBA Hub Celebration Events Attend the Campaign Celebration Invite all campaign team members & donors Distribute event logistics The Celebration is for everyone who contributed to the campaign including donors and volunteers Agency Awards and Individual Recognition Hub Directors & Charities will be planning and hosting the event 76 Thank you for partnering with the CFC!

Q&A: Questions? 77 Thank you for partnering with the CFC! 77

Thank you for leading the campaign
2014 Thank you for leading the campaign

ECC & Keyworker Training

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