1. Steve Neiheisel Industry Consultant Creating a Technology Forum for the Whole Campus Presented by Executive Services of Jenzabar (c) Copyright 2006 Jenzabar, Inc. EDUCAUSE Southwest Regional Conference 2006 Austin, Texas

2. Why Create a Forum – a different world Results – make a difference Agenda Factors you should consider – a different way to work Creating a Technology Forum

3. A World Turned Upside Down Assisted Service Self-Service 19802010 Why? Creating a Technology Forum

4. Extend the Administrative System to the 99% of all constituents not served by the ERP System… An administration with 20 power users 30,000 Students 1,300 Employees 3,600 Applicants many Alumni 200,000 Citizens 200 Faculty 60 other staff 20 Power Users A community of 250,000 constituents Creating a Technology Forum Why? Web-Based Services extend Administrative Systems

5. Staff Organization – yesterday, and (often still) today AdmissionsFinancial AidRegistrarBursar … Advising … Each silo includes: -Director -Assistant Director -Front counter staff -Records/ Back office staff -Counselors/ Specialists Organizational Change Why? Creating a Technology Forum

6. AdmissionsFinancial AidRegistrarBursar … Advising … Counselors Self-service Access Internet Integration Intelligence Trainers Tech Support Campus Executives Customer Support Management Control Staff Organization – today and tomorrow Why? Organizational Change Creating a Technology Forum

7. Information Technology Roles Circa 1980 Computer Programmer I Computer Programmer II Computer Operator Data Entry supervisor/staff Director Administrative / Academic Circa 2005 Network Specialist Data Base Administrator User Support Services/Help Desk Webmaster Production control Chief Information officer Why? Creating a Technology Forum

8. Why Create a Forum – a different world Results – make a difference Agenda Factors you should consider – a different way to work Creating a Technology Forum

9. Strategic Planning TechnologyDay to Day Activities Higher Education Silos Achieve goals Manage change Increase value Move forward Achieve goals Manage change Increase value Move forward Achieve goals Manage change Increase value Move forward Spheres of Expertise Executive Management Information Services Factors Creating a Technology Forum

10. Strategic Direction President Business Services Athletics Academic Affairs Student Affairs Enrollment Services Advancement STUDENT INFORMATION SYSTEM PORTAL NETWORK LEARNING MANAGEMENT SYSTEM DOCUMENT IMAGING Creating a Technology Forum Organizational Management Strategy --- Operations --- Technology Factors

11. Why? What? Committee charges Number of committees Advisory vs. Decision-making Creating a Technology Forum Ad hoc vs. standing Factors

12. Governance vs. administrative Advisory to …? Creating a Technology Forum Who? Membership and representation Chair’s role, rank, and responsibility Factors Initiates and establishes

13. Why Create a Forum – a different world Results – make a difference Agenda Factors you should consider – a different way to work Creating a Technology Forum

14.  Strategic Planning  Day to Day Activities  Day to Day Activities  Technology  Technology  Strategic Planning A cohesive strategy and process that connects: Across campus constituents Can be a key part of : Results Creating a Technology Forum

15. Achieve goals Manage change Increase value Move forward Achieve goals Manage change Increase value Move forward Achieve goals Manage change Increase value Move forward Strategic Planning TechnologyDay to Day Activities Higher Education Silos Spheres of Expertise AchievegoalsManagechangeIncreasevalue MoreEfficientandEffective Connectacampusdivided Executive Management Information Services Results Creating a Technology Forum

16. Strategic Direction President Business Services Athletics Academic Affairs Student Affairs Enrollment Services Advancement STUDENT INFORMATION SYSTEM PORTAL NETWORK LEARNING MANAGEMENT SYSTEM DOCUMENT IMAGING Results Creating a Technology Forum Organizational Management Strategy --- Operations --- Technology

17. Strategic Direction STUDENT INFORMATION SYSTEM NETWORKPORTAL DOCUMENT IMAGING LMS Business Services President Academic Affairs Athletics Enrollment Services Student Affairs Advancement Results Creating a Technology Forum Organizational Management Strategy --- Operations --- Technology

18. A different world Make a difference A different way to work Creating a Technology Forum

19. A structured approach to align your resources to achieve your goals Optimizing performance to achieve your institutional goals A disciplined process to help institutions receive the maximum benefit from their technology investments Executive Services of Jenzabar Links Institutional Mission and Priorities to Technology Features to facilitate the achievement of institutional goals Sets proper expectations for results and helps ensure that technology is implemented and managed to deliver desired results. Bridges the gaps between mission, strategic planning and day to day operations Creating a Technology Forum

20. Total Organization Portal Constituent Relationship Management Learning Management Business Intelligence Performance Management & Monitoring ___________________ Strategy & Implementation System Configuration System Audits Best Practices Consulting Business Process Reengineering Jenzabar’s Total Campus Management Recruitment Strategies Admissions Process Matriculation and Retention Academic Advising and Achievement Development of Affinity Alumni/ae Participation Donor Segmentation & Solicitation Total Spectrum of Processes Total Solution

21. Questions or more information Steve Neiheisel steven.neiheisel@jenzabar.net 920-227-3725 Contact : Andrew Shelffo andrew.shelffo@jenzabar.net 413-335-3825 John Courtney (JC) john.courtney@jenzabar.net 508-335-3236 Executive Services of Jenzabar Creating a Technology Forum Copyright Jenzabar,Inc. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.