1. Training OS352 HRM Fisher Oct. 26, 2004

2. 2 Agenda In-class writing Review training cycle Technology and training Return and discuss SAP exercise

3. 3 In-class writing Could this class be effectively taught over the web? Why or why not?

4. 4 Purpose of Training Ultimate goal – increased productivity and organizational effectiveness – Linkage tends to be less direct with development programs Range of training outcomes – Affective (attitudes, motivation) – Behavioral (skills, processes) – Cognitive (knowledge, cognitive strategies)

5. 5 Training cycle Assess needs – Organizational, person, and task levels – Also have mandated training (e.g., OSHA) Design and develop training Evaluate effectiveness of training Update training program

6. 6 Training methods Common methods include – Face to face (classroom) – Technology mediated – Self-study (books, web) – On-the-job training – Adventure learning Evaluate appropriateness of methods for the intended learning outcomes – Practice – Fidelity

7. 7 E-learning ASTD 2003 State of the Industry report: 15-29% of all training conducted (varies across org type) Web-based training gives learners more control, can save time – Appropriate for different types of jobs Research shows people are not always good at leveraging control – Other drawbacks? Blended learning: using aspects of e-learning and face to face instruction

8. 8 Training Evaluation Can evaluate the training or the trainees – Reactions – Immediate learning – Job performance When assessing learning, may require testing – Need to ensure tests are valid ROI can be difficult to assess, but is important

9. 9 Evaluating E-learning What criteria would you use to evaluate an e- learning program: – Before you decided to purchase? – After trainees had completed it? What would a good program look like?

10. 10 E-learning examples Review e-learning demos – http://www.deloitte.com/dtt/media/0,1011,sid%253D1007%252 6cid%253D54757,00.html (financial statements) http://www.deloitte.com/dtt/media/0,1011,sid%253D1007%252 6cid%253D54757,00.html – http://www.laragh.com/e-learning_demo.htm (HIPPA legislation) http://www.laragh.com/e-learning_demo.htm – http://demo.thebostongroup.com/home (nursing, tourism) Evaluate each demo. – Is the method appropriate for the content and learning objectives? – Does it meet the other criteria we have defined?

11. 11 For next class Topic: Longer term perspective on training and development – How do we define success long-term? – Why would an organization invest in a development program? – Bring information on management development program from scavenger hunt Exam 2 on Tuesday, Nov. 2 – Will spend some time reviewing on Thursday.