1. LEADERSHIP AND PEOPLE MANAGEMENT www.k2usa.info K2USA

2. Slides www.paoloruggeri.net www.paoloruggeri.net 2

3. Generating Value 3

4. Comfort ZoneUncomfortable == Consuming valueCreating value

5. OUT OF THE COMFORT ZONE

6. SOMETIMES THINGS ARE NOT AS THEY APPEAR

8. Are the colors of Square A and Square B the same???

10. MANY OF THE PRACTICE AND ATTITUDES THAT BRING ABOUT PROSPERITY ARE COUNTER – INTUITIVE, THAT IS TO SAY APPARENTLY GOING AGAINST LOGIC

11. Wealth Distribution 20% of the people  80% of the wealth 80% of the people  20% of the wealth 11

12. 3 Strategies www.k2usa.info O PEN S OURCE M ANAGEMENT

13. DIFFICULTIES WITH PEOPLE

14. Control To get things to go as you wish (the ability to influence something positively)

15. Influence explained 2) Techniques/ Knowledge 1) Responsibility 3) Control (influence)

16. Responsibility –THE FEELING OF BEING THE ONLY ONE IN CHARGE OF SOMETHING –=–= –THE ABILITY TO SEE ONESELF AS “THE CAUSE”

17. PROBLEM CAUSE (=Source Point) EFFECT (=Receipt Point)

18. Cause and Effect To solve a problem or to handle succesfully a situation we need to see ourselves as “the cause” of such situation. If we aren’t able to do it, it is the situation that is controlling us. If we are not capable of seeing ourselves as «the cause» of the performance of our employees, we are indeed leaving the control to them. Case history scuola

19. The Scale of Effectiveness EXTERNAL CONTROL Someone who thinks that all her life and misfortunes are or have been dependent upon others and circumstances CONTROL SOLELY OF ONE’S ACTIONS One sees herself as the cause only of the activities performed directly but cannot accept blame for other people mistakes or for what happens outside the company. She will not reach her goals INTERNAL CONTROL Sees herself as the cause of her actions but also as the cause of other people actions and activities.

20. EMOTIONAL RESPONSES Enthusiasm Cheerfulness Logical Boredom Hostile Anger Resentment Anxious Sad Apathy

21. One of the fastest way to fail is to associate yourself with someone competent yet critical 21

22. LEARN HOW TO MOTIVATE OTHERS

23. Exercise 1. Good working conditions 2. To feel involved in work related problems 3. Non oppressive discipline 4. Full appreciation for the work done 5. Management loyalty toward the staff 6. Good salary level 7. Job Promotions and growing with the company 8. Understanding and concern for employee’s personal problems 9. Job Security 10. Interesting Work

24. WHAT DO THEY WANT 1.Full appreciation for the work done (PRAISE) 2.To feel involved in work related problems 3.Understanding and concern for employee’s personal problems 4.Salary and commissions 5.Job Security 6.Interesting Work 7.Job Promotions and growing with the company 8.Management loyalty toward the staff 9.Good working conditions 10. Non oppressive discipline

25. 1.Praise Often 2.Involve People 3.Interested genuinely in the success of others 25

26. MOTIVATION Get someone to demonstrate his competence and capabilities YOU ARE THE COACH!