1. PROJECT ARROW 1.1.1

2. Project Arrow Office 1.1.2

3. PERFORMANCE MONITORING 3

4. Data Extraction Tool It assesses the performance of the our Post offices under Project Arrow Automatic extraction of data from the database of various software used in our Post Office Based on your performance your office will get a score- like a report card Your score will be monitored by Directorate

5. Key Performance Indicator Indicator to measure the performance of an activity of a Project Arrow Silo 1.15

6. 1.1.6

7. 1.1.7

8. 1.1.8

9. KPI9

10. Project Arrow Targets Ensure Same Day Delivery Ensure Same Day Despatch Payment of Money Order on the day of Receipt 1.1.10

12. Delivery Related Issues What are the major problems you face while delivering articles ?? Addressee…….. Is absent when the postman visits Has no knowledge about authorization Does not give addressee instructions Deliberately mis-leads the postman 1.1.12

13. Delivery Related Issues contd… Postman… Is not punctual Has insufficient knowledge about his beat Has insufficient knowledge about standard remarks/returns Has insufficient knowledge about procedures of delivery Does not help in pre delivery activities Unauthorized absence Has a Negative attitude 1.1.13

14. Activities for improvement Equip yourself as Multi-Tasking Be punctual, courteous & regular Educate your customer on Importance of Addressee instructions Maintain a customer database 14

15. Assist in pre delivery work Be knowledgeable on your beat Proceed for delivery on time Keep intimation slips handy 1.1.15

16. Select ‘Standard Remarks’ for the undeliverable articles Clear the Letter Box punctually. Update your knowledge on procedures and rules 1.1.16

17. STANDARD REMARKS For all articles except Speed Post

18. Standard Remarks 1.Refused 2.Not Known 3.Left India 4.Left 5.Insufficient Address 6.Deceased 7.Redirection 8.Intimation 1.1.18

19. Disposal Articles which cannot be delivered for the following reasons, should be returned / despatched on the same day. – Refused – Deceased – Left India – Insufficient address – Redirection

20. Disposal Articles which cannot be delivered for the following reasons will be returned to the sender or RLO after the period of deposit is over. (Follow up action to be taken to deliver) – Intimation (with a final remark “Unclaimed”) – Not known – Left

21. Sample rubber stamp impression used by XYZ PO Is this as per the prescribed format? Please give your comments….

22. In correct Remarks 1.1.22

23. In correct Remarks 1.1.23

24. In correct Remarks 1.1.24

25. In correct Remarks 1.1.25

26. DASHBOARD http://www.indiapostmail.gov.in/projectarrow/ 26