3. Copyright © 2015 Accenture All rights reserved. A Lync Customer Story May 2015

4. Copyright © 2015 Accenture All rights reserved. 323,000 Employees US $30 Billion in Revenues People in 200 Cities in 56 Countries 4,000 Clients in 120 Countries 4

5. Copyright © 2015 Accenture All rights reserved. 282K users enabled with sharing 247K users enabled with video 62K Enterprise Voice users Piloting “Lync Only” offices (replacing legacy PBX) All users enabled for Lync Mobile 2013 (except where prohibited by local regulations) 357K users on Lync Server 2013 Hosted in 4 data center locations (AMR, EME, APAC, India) High availability active/active firewalls/load balancers Failover between data centers 500+ clients federated with Accenture Nearly all users enabled with “basic” capabilities (IM, presence, audio conferencing) 5

6. Copyright © 2015 Accenture All rights reserved. 6 Shared Goals Use case based solutions. Success stories. Metrics, metrics, metrics. Organizational Culture Leadership participation, recognition. Technology Operations, metrics, underlying network and infrastructure. Processes and Adoption Travel, meetings, real estate, executive assistants, new hire training. Governance and Policies Guidelines, practices, measurement.

7. Copyright © 2015 Accenture All rights reserved. Goals Reduce dependence on travel, office space and associated consumption Meet global carbon reduction targets Better manage workplace costs Success Factors Suite of collaboration tools for use inside and outside the office and at client sites Leaders walk the talk and set the tone Alignment with facilities strategy Focus on Lync quality Adoption campaign and gamification 7

8. Copyright © 2015 Accenture All rights reserved. 8 83% Reduction in conferencing costs 82% Of Lync conferencing is “click to join” from a PC, reducing telecom costs 99.5% Of conferences conducted via Lync Fixed handsets Everyone uses PC and headset for audio, reducing cost for fixed handsets Handsets provided in conference rooms and enclosed offices only

9. Copyright © 2015 Accenture All rights reserved. 9 Monthly Audio Conferencing Usage (in millions of minutes)

10. Copyright © 2015 Accenture All rights reserved. 10 Real Estate/Space Requirements Lync, IM/presence, application sharing and video all reduce need for office space Desktop Video Usage Video usage is shifting to the desktop (away from room-based systems) as Lync adoption increases 38% Of Lync meetings include application sharing Monthly Sharing and Video (in millions of minutes)

11. Copyright © 2015 Accenture All rights reserved. 11 Monthly Video Usage (in millions of minutes)

12. Copyright © 2015 Accenture All rights reserved. 12 Lync Operations (Messaging and Collaboration Tier 2) team is staffed 24/7 Completes a detailed Lync services health check at the start of each shift (4 times per day and ad hoc, as required). Team monitors for alerts in System Center Operations Manager (SCOM), both packaged and custom Custom alerts are tailored by region and server role with unique volume and quality thresholds based on prior data. Team monitors for alerts in System Center Configuration Manager (SCCM) Ensure no deviation from defined configuration templates.

13. Copyright © 2015 Accenture All rights reserved. 13

14. Copyright © 2015 Accenture All rights reserved. 14

15. Copyright © 2015 Accenture All rights reserved. 15 ~5,700 Survey respondents have been contacted in total 508 Fair/poor survey respondents have been contacted in the last 12 weeks

16. Copyright © 2015 Accenture All rights reserved. 16

17. Copyright © 2015 Accenture All rights reserved. Meet Libby Laptop 17

18. Copyright © 2015 Accenture All rights reserved. Lync, Your 24/7 Online Video Connection 18

19. Copyright © 2015 Accenture All rights reserved. 19 500 L 100 L 250 L 500 L 1000 L 3000 L

20. Copyright © 2015 Accenture All rights reserved. 20 400 Accenture associates support this US-based client’s operations—onshore and offshore Collaboration with India-based colleagues in Bangalore, Gurgaon, Mumbai and Pune 67% increase in usage year-over-year $100K savings due to use of Lync videoconferencing, travel avoidance, flexible work arrangements Accenture technology leads leverage Lync collaboration and videoconferencing with remote solution architects and on-site teams in Turkey to develop client proposals and deliver client projects. For one pharmaceutical client, results include: 50% increase in video usage 650% increase in per person video usage 82% reduction in legacy audio conferencing costs

21. Copyright © 2015 Accenture All rights reserved. 21 It’s more than an upgrade: Do not treat Lync as an upgrade, but as a new application with different performance characteristics. Staffing: Staff the project team with core architecture and technical skills Metrics: Use metrics to drive insight right from the start. Call quality and failure metrics reporting: Solve call quality and failure metrics reporting before starting rollout. Learning curve: Understand that it is still early on the adoption curve for Lync, including skills and experience. Network Dependencies: Having the right network and service quality are essential for Lync success.

22. Copyright © 2015 Accenture All rights reserved. 22 Deliver a predictable, high- quality Lync experience. Get to the cloud— stop being our own carrier. Deploy Skype for Business and take advantage of new capabilities. Bridge Lync with other video endpoints. Increase Lync video usage. Continue to increase connectivity with our clients.

23. Copyright © 2015 Accenture All rights reserved. 23 Read More: How Accenture Does IT Accenture.com/InternalIT Vid Byanna vidya.s.byanna@accenture.com Tom Bruss thomas.c.bruss@accenture.com

26. Copyright © 2015 Accenture All rights reserved.