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SIP Trunking Academy Patrick Herron – VP Product Management.

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Presentation on theme: "SIP Trunking Academy Patrick Herron – VP Product Management."— Presentation transcript:

1 SIP Trunking Academy Patrick Herron – VP Product Management

2 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Voice & Telephony MessagingConferencing Instant Messaging & Presence VideoCollaboration ONE UNIFIED USER EXPERIENCE ON ANY DEVICE Voice & Telephony 2

3 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Instant access to your colleagues and customers availability No more wasted time trying to find people Instant access to your colleagues and customers availability No more wasted time trying to find people Integrates with traditional and new ways of working, from a simple call to sharing your ideas Your own virtual meeting room, accesible anywhere, anytime One identity, multiple devices, for all services PC, Mac, Android and iOS Simply drag or invite people into your room to communicate in the most efficient way, audio, video, chat and share Flexible configuration options allows users to control how and when they can be contacted Flexible configuration options allows users to control how and when they can be contacted 3

4 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 4 Increase Productivity Enable Mobility Increase Collaboration Business Continuity Reduce Capex and TCO Avoid Technology Obsolescence

5 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Five of the six most frequently stated Hosted UC benefits are highest priority goals for SMBs They resonate with SMBs because they are measurable in real dollars They are directly influenced by the adoption of a Hosted UC solution 5

6 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 6 With IM&P and Collaboration Tools Reach the right people quickly Reach them at the right time Use ad hoc audio, web and video conferences

7 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Smartphones are used as the primary device for online access by 50% of users 43% of business owners use a cell phone as their primary communications device 60% of small businesses owners now allow their workers to telecommute (NSBA ) Enterprise workers listed “Sharing Files” and “Participating in a Multimedia Conference” as the two most “painful” tasks to perform when working offsite 7

8 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 69% of mobile workers have smartphones 42% have tablets Only 20% of Smartphone usage is for phone calls The lack of UC capabilities for mobile workers results in a “productivity gap” between mobile and onsite workers with a productivity loss of 2.5 hours per week per employee 8 Integrated Mobility Mobile Client Chat Presence Desktop Sharing Call Handling Audio/Web/Video Collaboration Outlook Integration Integrated Mobility Mobile Client Chat Presence Desktop Sharing Call Handling Audio/Web/Video Collaboration Outlook Integration

9 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Approximately 18% of projects are delayed because of ineffective team collaboration and an estimated 16% of projects are delayed because a decision maker could not be reached Chadwick Martin Bailey Over 75% percent of organizations experienced improved productivity of employees across geographically-dispersed locations due to voice and video conferencing 46% of organizations realized travel savings of more than five days per employee annually 64% of organizations experienced reduced travel costs of over 10% 9

10 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Audio Conferencing Web Meeting Video Conferencing Desktop Sharing Mobile Client Chat Presence Call Handling Outlook Integration 54% of organizations saved up to 17 minutes per employee daily by escalating IM chats into phone calls. 50% of organizations saved up to 20 minutes per employee daily by escalating IM chats into Web conferences. 10

11 Confidential and Proprietary. Subject to Non-Disclosure Agreement. By moving to hosted, Companies were able to reduce their 3-year TCO by 54%. IDC IT maintenance is around 80% of total IT expenditure, thus the shift to hosted. Gartner Hosted can make the difference between an organization being 20% efficient and being 80% efficient. Diversity Limited CAPEX per employment for premises-based UC ranges from $550 to $900 depending upon business size, with SMBs spending the most and enterprises the least. Phone Wire 11

12 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 12 The Speed of Innovation is Dizzying Avg lifespan for a mobile phone in the U.S. is 21.7 months Recon Analytics Avg laptop life 2.5 years and dropping Computer World Avg server life 3 years and dropping Computer World New IP PBXs are forecasted to last only 5–6 years Network World Upgrade costs growing as a % of initial investment 12

13 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 50% of SMBs admit to not having Business Continuity or Disaster Recovery plans in place with only 28% having a plan in place50% of SMBs admit to not having Business Continuity or Disaster Recovery plans in place with only 28% having a plan in place 70% of small firms that experience a major data loss go out of business within a year. – Strategic Research Corp and DTI/PWC70% of small firms that experience a major data loss go out of business within a year. – Strategic Research Corp and DTI/PWC 13 43% of businesses that experience a disaster and have no emergency plan never reopen; of those that do reopen, only 29% exceed two years. – The Hartford Financial Services Group43% of businesses that experience a disaster and have no emergency plan never reopen; of those that do reopen, only 29% exceed two years. – The Hartford Financial Services Group 46% of businesses stated employees could not access the necessary company resources to do their jobs during an outage.46% of businesses stated employees could not access the necessary company resources to do their jobs during an outage.

14 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Business Size 22 employees (average small business) 100 employees (midpoint between small and midsize business) Per Employee Compensation $51,000 per year $24.52 per hour $ per minute Per Employee Work Period 260 days per year 2080 hours per year at 8 hours per day 14

15 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Assumption: Savings of 30 minutes per employee per day: Minutes saved per year = 30*260 or employees save 7800*22 or 171,600 minutes per year Monetary savings ($ per minute) 22 employees save $70,125 per year 15

16 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 22 Employees100 Employees Productivity$70,476 Mobility$70,356 Collaboration$93,808 Travel$32,450 CAPEX$20,900 Obsolescence $3,046 Bus. Continuity “Priceless” Productivity$290,804 Mobility$319,800 Collaboration$426,400 Travel$147,500 CAPEX $75,000 Obsolescence $11,538 Bus. Continuity “≈Priceless” 16

17 Confidential and Proprietary. Subject to Non-Disclosure Agreement. 17 Increase Productivity Enable Mobility Increase Collaboration Business Continuity Reduce Capex and TCO Avoid Technology Obsolescence Now You know the Rest of the Story!

18 Confidential and Proprietary. Subject to Non-Disclosure Agreement. Thank You Patrick Herron 18


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