1. Health Insurance Intermediary Permits (HIIP)
Permitted Health Insurance Representative (PHIR)
Registration
August 2014

2. Insurance consultants
Hierarchy
Insurance companies
Direct sales force (salary/comm/both)
HIP
HIIP
Intermediary advisory staff (salary/bonus)
PHIR
Agents
Individual advisers
(salary/comm/both)
Companies
Brokers
Individual advisers
(salary/comm/both)
Insurance consultants
Individual advisers
(salary)
Banks
Individual advisers
(salary/comm/both)

3. Application Process Suggested registration process
DHA to request insurance companies to submit a list of all their related intermediaries.
Excel sheet format with a restricted template. (including contact information)
Template to be sent to an administered by DHA.
No. We will be writing to all intermediaries to advise they must register their company and their individual sales staff
DHA to filter and clean up the list of intermediaries and share with DHC. No. The list of intermediaries will be supplied by Federal Insurance Authority, not GDRFA. You will receive this list.
In accordance with the company list shared by the GDRFA. No.
DHC to generate IDs for the intermediaries and plug them into the eClaimLink system.
DHA to send an to all intermediaries to register on the system.
Intermediaries to log into eClaims and register their details as requested.
DHA to approve the registered intermediaries through the eClaims Portal.
DHA to advise insurance companies to log-in and select their intermediaries. No. This is not required.
Insurance companies to enter and select their intermediaries. No. This is not required
DHA to request Insurance companies and intermediaries to register their individual sales teams.
Through the eClaims portal form.
DHA to review and approve individual sales teams.
DHC to generate IDs for the individual sales teams.
DHC to publish Intermediary and individual sales teams IDs on the ISAHD and eClaims websites

4. HIIP Form Field Requirements No. Field Name Field Type Mandatory
Comments 1
Name of Company
Drop Down list
All are mandatory
From GDRFA
From FIA 2
Type of Business
Drop Down list: Agent, Broker …
DHA to provide the list 3
Main Office Physical Address
Free Text 4
PO Box 5
Full Name (DHA SPOC)
Is this the full name It says full name. Split between first name and family name 6
Mobile # (DHA SPOC) 7
(DHA SPOC) 8
Copy of Trade License
Attachment PDF
File format (Pdf) 9
Copy of Federal Insurance Authority license (brokers, agents and consultants only) 10
Total number of insured members (including dependents) (at date of application)
Number 11
Total number of employees (at date of application) 12
Total number of employees engaged in health insurance activity (at date of application) 13
Total number of employees engaged in advising upon or selling health insurance products (at date of application)

5. HIIP Form Field Requirements No. Field Name Field Type Mandatory
Comments 14
Copy of electronic record of the names, qualifications and relevant experience of all staff who sell or advise upon health insurance products (at date of application) 15
Copy of Training and Competence scheme (or explanation if not available) 16
Copy of Complaints Handling Procedure (or explanation if not available) 17
Copy of complaints log for 2012 and 2013 (or explanation if not available) 18
Copy of Code of Conduct for Permitted Health Insurance Representatives advising upon or selling health insurance products (or explanation if not available) 19
Copy of policy relating to data protection and client confidentiality 20
List of all insurance companies with whom there is an arrangement to sell health insurance products

6. PHIR Form Field Requirements No. Field Name Field Description
Mandatory
Comments 1
First Name
Free Text 2
Family Name 3
Date of Birth
Calendar 4
Passport and Visa copy
PDF attachment 5
Emirates ID
Pattern 6
Name of Intermediary company
Drop Down List
Based on the GDRFA FIA list 7
Basis of Remuneration
Checkbox: Commission, Salary, Fee
Add description: Description not required. Allow to check more than one box 8
Mobile # 9 10
Companies of relevant qualifications certificates
Insurance, Actuarial or medical qualifications only.
?? Need further clarification. Pdf copies of certificates described 11
Copy of recent passport photograph
Attachment
Use one format for points 11 and point 3.
Is this a duplicate point? Point 3 is DOB, point 11 is a photograph

7. Assumptions Governing the registration and management process
HIIP\PHIR Registry will be used to collect user details only in phase 1.
The system will not include licensing components: ie: license period tracking. alerting, blocking … Etc.
DHA team will manage the communication, training, and application support for HIIP and PHIR registries.
DHC team will manage the technical support for the registry system.