1. Readme slide for presentation Delete before use The following presentation is based on teaching the CAMT course using the CAMT Participant guide. It is designed to follow through the material providing opportunity for the instructor to expand on the content. This content is the basics and is put together to allow expansion based upon the needs of your class, in other words as an instructor, feel free to add to this content to create your class material. Presenter notes are included below each slide and can be printed out as a suggested reference during instruction.

2. Caulking, Drywall, Plaster, Orange Peel, Popcorn Ceilings, Locks, Tile Interior & Exterior Maintenance and Repair Course

3. Disclaimer The use of photos of tools and/or components which clearly indicate their manufacturer or brand in no way implies an endorsement of the company, brand or product by the National Apartment Association Education Institute.

4. Roles and Responsibilities Make Ready Maintenance Caulking Ceilings and Walls Locks Tile Curb Appeal Swimming Pool Exterior Inspections Welcome! Course Topics Resources: Participant Guide Presentation Your Questions Your Experiences Videos Demonstrations Your Participation

5. Make-ready Maintenance What is our primary goal in preparing an apartment for a new resident? "Like New Apartment"

6. Make-ready Inspection

7. Tips? What are some things you look for? What's different on your community than the video shows?

8. Your Community What's the process at your community? Does this process work? How can our properties know?

9. Lost Rent Rent that can never be collected because an apartment is vacant Example: Rent =$1000.00 Apartment vacant for 10 days= 333.00 lost rent

10. Lost Rent Is lost rent the only money lost to a move out? 30 day National Average in 2011 $3492.00*lost revenue *©SatisFacts Research: Atlanta/Baltimore/Chicago/Dallas/Los Ángeles Web: www.satisfacts.com Email: info@satisfacts.com

11. Maintenance Reinforces the need for us to be as efficient as possible Maintenance Is not responsible for all of that loss: Rent Concessions Staffing Marketing/advertising Maintenance Cleaning - painting Miscellaneous

12. Make Ready Checklists Pg.2 Their use –Why? 1 st Inspection –Identify conditions at move-out 2 nd Inspection –Identify conditions at move in of new resident

13. Make Ready Board Apt number Move out date Move in date Floor plan Unit type Carpet Flooring Cleaning Completion date Inspection date Paint Repairs Counters/cabinets Comments…

14. Make Ready Best Ideas?

15. Caulk 3 main types Butyl Rubber Silicone Latex

16. Butyl Rubber Primarily Outdoor - Strong odor Works well with multiple surfaces - Concrete - Metal - Siding Very flexible - Backer rod needed for large gaps

17. Other Caulk's Not Paintable Slow cure Very Durable Slower Install Chemical Clean-up SiliconeLatex Paintable Fast cure Less Durable Fast Install Soap and water Clean-up

18. Caulk Installing Latex Caulking

19. Latex Remove old Caulking

20. Latex Clean Surface

21. Latex Apply Caulk

22. Latex Tool the joint

23. Latex Wet Sponge

24. Latex Smooth Finish

25. Caulk Installing Silicone Caulking

26. Silicone Start Clean: Remove old - Clean surface - Rinsed and dry

27. Silicone Apply Tape

28. Silicone Leave opening for caulk

29. Silicone Apply bead

30. Silicone Even Coverage

31. Silicone Smooth with Tool Use chemical to clean off tool

32. Silicone Excess Caulk comes off with tape

33. Silicone Remove tape

34. Silicone Allow caulking to cure

35. Drywall Drywall Repair

36. Repair Materials Light weight Quick to dry Primer often not needed Doesn't shrink SpackleJoint Compound Varying weights Varying dry times Prime needed Shrinks

37. Drywall Don't break paper Thin layers of repair material Spread material wide Smooth after material is dry

38. Nail Pop Dimple or remove nail Secure the wall Apply Joint Compound Float Smooth finish Nail Pop

39. Idea Share Surface Preparation Priming Paint Application Wall Repair

40. Textures Orange Peel

41. Textures Knock down

42. Textures Stippling

43. Texture Repair notes Remove texture around area needing repairs first Make repair Apply texture Overlap repair to surrounding area Feather edges to blend (thin texture to surrounding area)

44. Locks Follow Consistent Policy…

45. Vacant Lock One key; many locks Different color to identify Install at move out All Vacant apartment on community have same lock Remove at move in Ensures safety as new resident will have "clean" lock

46. Key Security Keys are kept locked - Locked cabinet - Locked room Keys are kept coded - Not identifiable to the apartment - Not in order - Specific check out policy No duplicates!!!! - Log sheet

47. Ceramic tile Walls or Floor

48. Grout Is grout waterproof? NO

49. Cleaning Grout Follow instructions on cleaner Ensure enough ventilation Apply sealer to maintain

50. Repairing Grout Remove cracked or damaged pieces Wet the wall before applying grout

51. Repairing Grout Buff tile to remove excess grout with a wet sponge before grout is dry

52. Interior Repairs QA

53. Curb Appeal What is the goal of curb appeal? To make sure that the outside appearance of the apartment community – and common areas – always look attractive

54. Curb Appeal How can we ensure that we are consistent?

55. Curb Appeal Is this a place residents can be proud to call home? Does our community present a positive first impression? Is our community its own best commercial? A checklist is not enough

56. Swimming Pool Safety Consistency is key Follow local regulations "Attractive Nuisance"

57. Common Pool Items to Check Proper pH level - 7.4-7.6 Proper Chlorine - 1-3ppm Bromine for spas Water QualityPhysical Items Signs and Markers Emergency Phone Life-safety equipment

58. Pool Gate A MUST!!! The pool gate must be self closing and self latching ALWAYS!

59. Idea Share Biggest Impact? Time Management? Tips, Tricks, and Tools? Curb Appeal

60. Building Exterior Checklist Semi-annual inspection - See problems early - Preventative

61. Exterior Inspection What is the difference between a Curb Appeal Inspection (checklist) and a Building Exterior Inspection (checklist)? Purpose