1. Evolution of Enterprise Services in the Statistics Canada IT Environment Silver Buckler Chief, Managed Storage Section Informatics Technology Services Division 15 – 16 April 2009

2. 2 Agenda  What is Enterprise Service  Enterprise Service Drivers  Enterprise Service Challenges  Enterprise Service Offerings  Enterprise Service Savings  New Service offering – EFPS

3. 3 What is an Enterprise Service?  A purposeful or industrious undertaking  Organization created for business ventures  Readiness to embark on bold new ventures  A group of people who work together  Activity undertaken as part of a commercial enterprise

4. 4 What is an Enterprise Service?  Work done by one person or group that benefits another  Act of help or assistance  Employment or work for another  To be used by; as of a utility

5. 5 What is an Enterprise Service? A service offering robust, high availability, and cost effective IT service promoting the use of IT best practices, while lowering the overall IT cost to the organization in the areas of hardware, support, management and risk.

6. 6 Enterprise Services – Drivers  Lower corporate risk (Security)  High availability  Lower corporate costs through economies of scale  Best practices  Resource realignment  Increased performance  More effective use of resources  Innovation (R&D)

7. 7 Enterprise Services – Challenges  Acceptance  Short term cost  Acquisition vehicles  Planning  Retention of skilled personnel  Non-standard client requirements  Reactivity (scope and impact of change)  Maintaining integrity (data, service, relations)  Impact of service failures

8. 8 Managed Storage Section Services  Enterprise Backup Service (cost recovery) 7 x 24 Standard Backup Extended Retention  Enterprise Storage Service (cost recovery) 7 x 24 Primary storage Secondary storage  Enterprise File and Print Service 7 x 24 Gateway to our other services

9. 9 Enterprise Service Backup (& restore!)

10. 10 Enterprise Backup – Service Enterprise Backup Service (EBS)  Symantec (Veritas) and Sun (STK)  Standard Backup (online)  Extended Retention backup (online)  Redundant copy in separate building  Disk 2 disk capability  Separate, dedicated network (Standard,10 GigE)

11. 11 Enterprise Backup – Evolution Client Offerings  1999 – Standard backup policy –2 month full backup retention –1 month weekly incremental retention –1 week daily incremental retention  2003 – Clients allowed more latitude. End of standard backup.  2003 / 04 – Strategic Service Initiative (SSI)  2004 – Introduction of Extended Retention Service Evolution  5 generations of media technology  3 generations of server technology  2 generations of media housing  Several upgrades of network technology  Introduction of Disk 2 Disk and data migration  Multiple re-architectures

12. 12 Enterprise Backup

13. 13 Enterprise Backup – Subscription

14. 14 Enterprise Backup – Rate History

15. 15 Enterprise Service Storage

16. 16 Enterprise Storage – Service Enterprise Storage Service (ESS)  Hitachi Data System Arrays  High speed, redundant fibre infrastructure (Brocade and Cisco)  Redundant connections from server to disks  Primary FC/SAS drives, Secondary SATA  Symantec Storage Foundation offered on Windows

17. 17 Enterprise Storage – Service Enterprise Storage Service (ESS)  HDS (and others)  Primary (Tier 1)  Secondary (Tier 2)

18. 18 Enterprise Storage – Evolution Client Primary Offerings  1999 – HDS 7700e Mainly ITSD Corporate clients 15TB at peak.  2002 – HP XP1024 (re-branded Hitachi) True beginning of service to all of STC  2005 – HDS USP1100  2008 – HDS USPV Service Evolution  4 generations of Primary Storage Technology  3 generations of Secondary Storage Technology  Individual drives grown from 36GB to 400GB Primary  Individual drives grown from 250GB to 1000GB

19. 19 Enterprise Storage

20. 20 Enterprise Storage – Subscription

21. 21 Enterprise Storage – Rate History

22. 22 Enterprise Storage – Rate History

23. 23 Enterprise Services – Cost Savings  Reduced productivity loss due to failed hardware  Cooling, power and space for 10 storage arrays rather than over 200 individual disk towers  Cooling, power and space for 2 silos instead of 70 backup units  Total overhead reduced (arrays and media expansion when required instead of in advance)  Storage space and tape media is reusable  Resources consolidated

24. 24 Enterprise Services – Lessons  Management and client buy-in critical  Skilled resources  Planning and forecasting  Accountability  Flexibility  Procurement vehicles must be established  Simplicity

25. 25 Enterprise Services – File and Print Service Creation (Lessons Used)  Planning  Scope  User requirements  Scalability  Simplicity  Future requirements  EFPS planning used drivers and needs, not technology

26. 26 EFS – What did we get?  High availability  Performance  Flexibility Ability to dynamically respond to client disk requirements Offering two tiers of disk subsystems  Robust Managing over 90 TB of raw disk from multiple arrays and transparently aggregating to a single usable system for bureau  Consolidation of divisional servers to single pair of file serving devices  Proven technology  Reduction in server costs  Consolidation of unstructured file services

27. 27 ES – Where are we going? EBSESS Data Growth 4% Monthly 63% Yearly 0.7 PB 2009 1.2 PB 2012 1.6 PB 2015 3.6% Monthly 58% Yearly 0.3 PB 2009 0.5 PB 2012 0.7 PB 2015 Evolution 2 - 3 Generations Information Management 1 – 2 Generations Information Management Technology How do we do more with less? How do we reduce the impact of data growth? Rates ??

28. 28 Enterprise Service Quality  We are up unless we plan not to be  EBS – 98% success rate  ESS – 99.999 uptime (5 minutes per year!)  EFPS – 99.9%  No data loss We don’t offer Cadillac services – but we do offer a very nice Volvo.

29. 29 Thank you Questions?