1. Delta Tours March 6, 2004 Ikuko Morozumi Paula Land Robert Rosales Terry Joaquin Veronika Kalmar

2. Presentation Outline Delta Tours Description Search/Nav: Robert End User: Ikuko HR: Veronika CMS: Paula Integration: Terry Summary Q&A

3. Delta Tours Overview US travel agency focusing on travel package tours to Japan Fewer than 100 employees, one office Types of Tours Activities: city sightseeing, traditional festival, hot springs, gourmet, tour of temples and shrines, etc. Areas & cities: Tokyo, Kyoto, Osaka, Kyoto, Kobe, North, etc. Seasonal Tours Cherry blossom in spring Gion Festival in summer in Kyoto Excursion for viewing autumn leaves Hot springs in winter Season-less tours Tour of Tokyo Tour of temples and shrines in Kyoto Shopping Gourmet

4. Delta Tours Scenario A Day in the Life of an Agent Lily has a busy day. She arrives at work and logs into the company portal. Lily selects the view calendar option and sees that she has a luncheon meeting and an off-site meeting. Lily needs to update her phone number in the HR system. While there, Lily decides to view her vacation balance. Lily views her personalized news page and accesses tour content for her off-site meeting. Lily prepares for her off-site meeting by synching her Palm Pilot with her laptop so she can share tour content with her client.

5. Company Info News Products HR MyPage MyCalendar MyProfile MyFavorites Standard Navigation Search Home Page

6. SearchNavVocab AboutUs News ProductService HR Profile Benefits Policies navMain SearchNavElem Rights Security Search & Nav Model

7. navMain Type Employee Profile Company Info News Products HR Comprises HR elements Search Search & Nav Model, page 2

8. Company Info News Products HRMyPage MyCalendar MyProfile MyFavorites HR - Employee Profile - Benefits - Policies Employee Profile Search Search & Nav Model, page 3

9. Search Company Info News Products HR Search Subject Products News HR Content Company Info Security Rights

10. Delta Tours Scenario A Day in the Life of an Agent Lily has a busy day. She arrives at work and logs into the company portal. Lily selects the view calendar option and sees that she has a luncheon meeting and an off-site meeting. Lily needs to update her phone number in the HR system. While there, Lily decides to view her vacation balance. Lily views her personalized news page and accesses tour content for her off-site meeting. Lily prepares for her off-site meeting by synching her Palm Pilot with her laptop so she can share tour content with her client.

11. Company Info News Products HR MyPage MyCalendar MyProfile MyFavorites MyAddressBook WorkGroupPortal 03.06.04 – 12 Noon: Lunch Meeting 03.06.04 – 4:00 pm: Offsite Meeting 03.06.04 – 7:00 pm: Dinner with Guapo MyPage:MyCalendar Search My Calendar

12. Delta Tours Scenario A Day in the Life of an Agent Lily has a busy day. She arrives at work and logs into the company portal. Lily selects the view calendar option and sees that she has a luncheon meeting and an off-site meeting. Lily needs to update her phone number in the HR system. While there, Lily decides to view her vacation balance. Lily views her personalized news page and accesses tour content for her off-site meeting. Lily prepares for her off-site meeting by synching her Palm Pilot with her laptop so she can share tour content with her client.

13. Name: Lily Gowan Hire Date: 10.01.2001 Vacation: 14 Days Home Phone: 206-555-1234 Home:HR:Employee Profile Data access secured by userid authentication Update phone number Verify vacation balance Company Info News Products HRSearch Employee Profile

14. Delta Tours Scenario A Day in the Life of an Agent Lily has a busy day. She arrives at work and logs into the company portal. Lily selects the view calendar option and sees that she has a luncheon meeting and an off-site meeting. Lily needs to update her phone number in the HR system. While there, Lily decides to view her vacation balance. Lily views her personalized news page and accesses tour content for her off- site meeting. Lily prepares for her off-site meeting by synching her Palm Pilot with her laptop so she can share tour content with her client.

15. News Headlines for March 6, 2004 Shop for Traditional Crafts at the Kyoto Craft Center Moon-watch from Hama Rikyu Garden in Tokyo Yokohama’s Silk Museum: Uncrowded and Delightful Pamper Yourself at Osaka’s Spa World Experience a Traditional Keiseki Feast Home:News:MyNews Company Info News Products HRSearch News MyNewsPage Filter by: Subject (cuisine, gardens, museums, spa/resort) Date Product (tour) Role (Agent) Type (Menu, map, brochure, guidebook)

16. Client materials selected from CMS Street maps for Tokyo, Kyoto, Yokohama, and Osaka Brochure of services offered at Spa World Menu from Takamura Restaurant in Tokyo Museum Guide Home:Products Company Info News Products HRSearch Products Products Page Select: Audience (customer) Distribution (external) Subject (cuisine, gardens, museums, spa/resort) Date Product (tour) Role (Agent) Type (Menu, map, brochure, guidebook)

17. CMS UI

18. Delta Tours Scenario A Day in the Life of an Agent Lily has a busy day. She arrives at work and logs into the company portal. Lily selects the view calendar option and sees that she has a luncheon meeting and an off-site meeting. Lily needs to update her phone number in the HR system. While there, Lily decides to view her vacation balance. Lily views her personalized news page and accesses tour content for her off-site meeting. Lily prepares for her off-site meeting by synching her Palm Pilot with her laptop so she can share tour content with her client.

19. Company Info News Products HR MyPage MyCalendar MyFavorites MyAddressBook Synch to PDA 03.06.04 – 12 Noon: Lunch Meeting 03.06.04 – 4:00 pm: Offsite Meeting 03.06.04 – 7:00 pm: Dinner with Guapo MyPage:MyCalendar Search Integration

20. Questions?

21. Arigato Ikuko,Paula,Robert,Terry,Veronika