1. Group Communication HAS 3230

2. Group formation Forming Storming Norming Performing

3. Groups are best if…

4. Individuals are best if…

5. Goals, Climate, Tasks Clear goals Mission statement Deviation = failure

6. Important team elements Clear roles and accountabilities Effective communication Monitoring individual performance Objective/factual data

7. Climate Emotional undertone Emotional intelligence

8. Roles Task roles Maintenance roles Self-centered roles

9. Leadership Style Autocratic Democratic Laissez-faire

10. Leadership skills Peer skills Leadership skills Conflict resolution skills Information processing skills

11. Leadership skills Unstructured decision-making skills Resource allocation skills Entrepreneurial skills Introspection skills

12. Video Activity Define roles Define leaders Goals, climate, tasks

13. Decision making in groups Brainstorming Nominal group technique

14. Health Care Teams Ethics committee Quality circles Self-help groups Focus groups

15. Formal flow

16. Informal

17. Role Conflict Clinician versus administrator Role congruence Role ambiguity Span of control Decentralization

18. Span of control

19. Bureaucracy Rules and regulations Differentiation vs integration

20. Case Study “Mr. Pawelski” What went wrong? What are the communication issues?

21. Boundary Spanning Communicating with stakeholders Marketing, PR, Government relations Common among departments