1. 1 Managing Telecom Department Here, we should be clear that the concept of managing telecom department is difference than the concept of managing comm. Network –telecomm management deals with issues such as planning, budgeting, controlling cost, and staffing –comm network deals with technical planning of comm facilities, which is only a part of the above functions (to p2)

2. 2 Managing Telecom Department Factors contributing to the need of managing telecomm department: –1. the use of telecomm as strategic asset, such as e- business –2. deregulation renders the change of opportunity cost for hardware, software and services from common carriers –3. the integration of analog and digital transmissions (to p3)

3. 3 Managing Telecom Department –4. the change of focus on how network is constructed, such moving from host to LANs, and to wireless) such as system composition of Figures 15-1 to 15-2Figures 15-115-2 –5. improvement services to customers (or end users) –6. cost effectiveness of capital investment (to p4) (to p19) (to p20)

4. 4 Question –To whom should the telecomm department be reported to in an organization? (to p5)

5. 5 Organizations Chart –First, let’s us look into on how organizations chart can play an important role in managing telecomm department –The allocation of telecomm department (or function) into different department unit would play a significant role on how Telecomm is to serve the company and end users (to p6)

6. 6 Organizations Chart Consider: –Figure 15-3, voice and data are considered a different units, and under Finance Department15-3 –Figure 15-4, merging of voice and data into a single unit, and under Finance Department15-4 –Is the new grouping a better one? (Why?) (to p21) (to p22) (to p7)

7. 7 Organizations Chart –The effectiveness of telecomm department allocation is very much depended on –1. The nature of businesses –2. The emphasize of using it as competitive adv. (to p8)

8. 8 Organizations Chart Consider –Figure 15-515-5 CIO is introduced, for those organizations whose emphases IT as corporate function –Figure 15-615-6 Telecomm is separate from IS, the reason is for strategic planning for multinational organizations (to p23) (to p24) (to p9)

9. 9 Organizations Chart Questions: –How does our ITO positioning in HKBU? –Is it effective one? (to p10)

10. 10 Managing Telecom Department We further look into the following two aspects of telecom department: –functions –responsibilities (to p11) (to p12)

11. 11 Functions The basic functions are: 1. Design and implementation of new facilities and services 2. Network operations and technical support 3. Administrative support (to p10)

12. 12 Responsibilities Five basic responsibilities: –1. Staff –2. Organizing –3. Planning –4. Directing –5. Controlling (to p13) (to p14) (to p15) (to p16) (to p17) (to p10)

13. 13 1. Staff –Require staff who experienced in telecomm field, and with knowledge in planning, operations, technical, conceptualizing, and administrative skills –Positions: (see Figure 15.7)15.7 1) Telecomm Manager (should not be a technical background) 2) Design and implementing (engineering related) 3) Network operations staff (up to university degree) 4) Technical support staff (up to university degree) 5) Administrative staff (general clerical staff) –How do we hire these people? (to p25) (to p12)

14. 14 2. Organizing –A group of people to: –1) oversee the functions and overlapping of job responsibilities of different functional units –2) prioritize and job allocation of telcomm projects in the department (to p12)

15. 15 3. Planning –Three types of time frame –1. Long-term plan plan that looks into up to 3-5 yrs of departmental services, but revise every two years or so –2. Medium plan (See Figure 15.8)15.8 plan that looks into 6 to 18 months of departmental affair –3. Project plan (see Figure 15.9)15.9 relates to specific task-oriented plan for each project (to p26) (to p27) (to p12)

16. 16 4. Directing –Duties are to ensure the mission and plan of the department are executed on a timely and accurate basis –developing clear mission and make everyone knows about it becoming a critical issue (See Figure 15-10)15-10 –one way to enforcing the mission could be accomplished by IT personnel are to request for 1) a monthly report 2) hold regular meetings (to p28) (to p12)

17. 17 5. Controlling –Its objective is to ensure of the quality performance of their plans, which include: –1) Financial control such as capital budget and charge-back policy –(see Figures 15-11, 15-12 and 15-13)15-1115-1215-13 –2) Quality control such as auditing services provided to users –(see Figure 15-14)15-14 (to p32) (to p29) (to p30)(to p31) (to p12)

18. 18

19. 19 FIGURE 15-1 Computer with a network of terminals attached.of terminals attached (to p3)

20. 20 FIGURE 15-2 Communications network with terminals and computers attached.computers attached (to p3)

21. 21 FIGURE 15-3 Traditional placement of communications and word processing departments within the organization.within the organization. (to p6)

22. 22 FIGURE 15-4 Organization after merger of data and voice communications.voice communications. (to p6)

23. 23 FIGURE 15-5 The IS department as a separate function with the CIO at the vice presidential level.presidential level (to p8)

24. 24 FIGURE 15-6 Alternative organization when telecommunications is of strategic importance to the company’s success.importance to the company’s success (to p8)

25. 25 FIGURE 15-7 Typical telecommunications department organization.department organization (to p13)

26. 26 FIGURE 15-8 A high-level Gantt chart of a medium-term telecommunications plan showing project start and end dates. A more detailed Gantt chart would show a finer breakdown of the tasks.breakdown of the tasks. (to p15)

27. 27 FIGURE 15-9 A telecommunications project plan.project plan (to p15)

28. 28 FIGURE 15-10 Telecommunications principles.Telecommunications principles (to p16)

29. 29 FIGURE 15-11 The telecommunications department expense budget.department expense budget (to p17)

30. 30 FIGURE 15-12 Detailed budget for the rent/lease expenses category. Notice that some items are planned to be installed during the year; their budgeted amounts are 0 in the first few months. in the first few months. (to p17)

31. 31 FIGURE 15-13 A monthly telecommunications department expense report.department expense report (to p17)

32. 32 FIGURE 15-14 Checklist for a telecommunications audit.telecommunications audit (to p17)