1. Program and Technology Overview Strictly Private and Confidential [Enter Date]

2. Agenda Charge Card Basics Program Overview Technology Overview Program and Technology Overview

3. Charge Card Basics

4. 4 Program and Technology Overview Who is involved in the transaction flow? Cardholder Issuing Bank Merchant Acquiring Bank Card Association Processor Charge Card Basics ® Federal Agencies

5. 5 Program and Technology Overview Charge Card Basics – Authorization Request ® Federal Agencies TexasCardholder Presents Card for Purchase MERCHANT Authorization Request ACQUIRER Association Brand-MasterCard Authorization Request Citibank

6. 6 Program and Technology Overview Charge Card Basics – Authorization Response ® Federal Agencies TexasCardholder Presents Card for Purchase MERCHANT Authorization Request ACQUIRER Brand Network-MasterCard Authorization Request Citibank AuthorizationResponseAuthorizationResponse AuthorizationResponseReceivesMerchandise

7. 7 Program and Technology Overview Charge Card Basics – Transaction Data Flow ® Federal Agencies MERCHANT ACQUIRER Citibank TransactionData TransactionDataTransactionData Brand Network- MasterCard Reporting and reconciliation Texas PA and Cardholders

8. 8 Program and Technology Overview Charge Card Basics – Settlement to Merchant ® Federal Agencies MERCHANT ACQUIRER ICitibank TransactionData TransactionDataTransactionData Credit SettlementSettlement PaysInterchangeFees ReceivesInterchangeFees Brand Network-MasterCard

9. 9 Program and Technology Overview Charge Card Basics – Final Settlement ® Federal Agencies MERCHANT ACQUIRER Citibank TransactionData TransactionDataTransactionData Credit SettlementSettlement Payment Statement PaysInterchangeFees RecievesInterchangeFees TexasCardholder Brand Network-MasterCard

10. 10 Program and Technology Overview Level 1 –Merchant name –Purchase date –Total purchase amount –Merchant category code (MCC) Level 2 –Sales tax amount –Point of sale code Level 3 –Item quantities, unit of measure, item pricing –Product codes, description –Ship to zip –Freight amount, duty amount Charge Card Basics – Levels of Transaction Detail ® Federal Agencies

11. 1. Consulting with Government Entities ® Program and Technology Overview 11

12. 12 Program and Technology Overview Citi invests revenue directly into technology development Multiple sources for development Government Technical Advisory Group (TAG) − Quarterly meetings Product Development and Capabilities Division − Tracks market trends and development Corporate Advisory Council − Quarterly meetings Account Management sourcing − Daily client interaction − Technology requests with monthly scope meetings Consulting with Government Entities ® All Audiences

13. 13 Program and Technology Overview Sources of Information State of Texas Website State Comptroller’s Office Citi Website Client Account Specialist Account Management Consulting with Government Entities ® All Audiences

14. 14 Program and Technology Overview Account Management role Plan and implement strategic initiatives Expand your current program Consult with you on other card programs Share best practices Introduce new products and functionality Facilitate escalation requests Serve as liaison with State and Program Administrators Consulting with Government Entities ® All Audiences

15. 2. Features of State of Texas Program ® Program and Technology Overview 15

16. 16 Program and Technology Overview Master Rental Insurance Covered Damage includes physical damage Towing charges Secondary personal effects coverage World wide coverage with a few exceptions Coverage limitations: $50,000 Features of the Program – Individual and Central Bill Travel ® All Audiences

17. 17 Program and Technology Overview MasterAssist Travel Medical Emergency Assistance referrals Medical transportation/evacuation assistance Legal referrals 24 hour assistance World wide coverage with a few exceptions Features of the Program – Individual and Central Bill Travel ® All Audiences

18. 18 Program and Technology Overview Available through Global Card Management Service (GCMS) Agencies and Higher Education may use this report to ensure payment card purchases are included in HUB report Recommended schedule report for monthly data Must have valid Object (expense) Code present on transaction for data retrieval State publishes HUB vendor list and Citi includes in system for reporting Can also access Texas 1099 Report and Texas Small Disadvantaged Business Report Historically Underutilized Business (HUB) Reporting ® All Audiences

19. Technology Overview

20. CitiManager ® Program and Technology Overview 20

21. 21 Program and Technology Overview ® Enhanced Homepage visibility – scroll entire homepage Statement Download formatting – Excel & CSV can set currency and amount formatting for preferred view Alert view and configurability –Alerts alphabetized –Can set company wide – all must receive, no opt out –Or, company wide but users can opt out –No company setting, each user can select alerts to receive Account Summary enhancements –Next statement date –Next payment date –Aging of balance –Current balance is real time All Audiences CitiManager Releases – 11.2.1 July 2011

22. 22 Program and Technology Overview CitiManager- Future Enhancements ® Expanded CitiManager Functionality - Single Sign-On – adding GCMS - Real Time Maintenance - MCC Group search for addition to accounts Permits direct location of MCCG rather than scroll full list - Hierarchy search for Card Accounts and Multiple Print Statements Simplifies search criteria by hierarchy All Audiences

23. Global Card Management System (GCMS) ® Technology Overview 23

24. 24 Global Card Management System The new export function is automatically available to you on the website. The other features are optional and you may turn them as a typical Company Site Configuration when your senior Program Administrator determines they are appropriate for your business situation and processes. Please refer to the User Guides on the Home Page of the website. The following reference material is available now as you determine if these functions are useful to your card program. Enhancement Release - September 2011 ® All Audiences

25. 25 Global Card Management System Exports with Detail Can Suppress the Parent Transaction Amount – Output file can be setup to exclude Parent Transaction Amount on line items – Select to include or exclude at Field Format Options step of file creation Enhanced Merchant Information – Access special merchant designations  1099  Minority owned  Small Disadvantaged Business – Similar to Enhanced Merchant Reporting (MasterCard’s EMR) – Optional feature Update - September 2011 ® All Audiences

26. 26 Global Card Management System Display Enhanced Merchant information at the Merchant Details screen 38 new fields can be populated if provided by the merchant A short list of field examples are: – 1099 able Flag – D&B Federal Tax ID – D&B Minority Classification – D&B Minority Owned Business – D&B SBA Small Disadvantaged Business Concern – D&B Small Business – D&B Veteran Owned Business – D&B Woman Owned Business Update - September 2011 ® All Audiences

27. 27 Global Card Management System Update - September 2011 ® All Audiences

28. Citi Custom Reporting System ® Technology Overview 28

29. 29 Global Shared folder –Audit Compliance –Account Management –Delinquency –Merchant –Travel –Transaction Organizational Shared folder –Create queries for others to share My Reports –Your queries only Program Management Folders ® Citi Custom Reporting Service (CCRS) DoD Travel Federal Agencies

30. 30 Program and Technology Overview Vendor Spend Summary Dashboard ●Provide visibility into total merchant spend via combined Travel and non-Travel data ●Review top 10 merchants across key meeting ●Spend categories to assess spend patterns: – Airlines – Hotels – Car Rentals – Restaurants – All Other (non-travel related spend) Core Purchasing Card Dashboard ● Monitor compliance and improve vendor negotiations by reviewing spend of top 20 merchant categories Dashboard ® All Audiences

31. 31 Program and Technology Overview View the details behind the summary data through the dashboard Dashboard ® All Audiences

32. 32 Program and Technology Overview ® Stay updated with online tool enhancements for greater program management efficiencies Make use of web-based tools to increase management efficiency Use program data to assist vendor negotiations Use reporting for trend analysis and effective decision making Account Managers assist with strategic management of your program Understanding transaction life cycle enables PA to resolve cardholder inquiries All Audiences Review

33. 33 Program and Technology Overview ® All Audiences

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