1. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Interpersonal, intercultural, social and civic competence Lesson 1 Interpersonal and Intercultural competence

2. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. “Always walk through life as if you have something new to learn and you will” Vernon Howard Introduction

3. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Communication is about exchanging information in the form of messages, symbols, signs, opinions etc. There are many types of communication, though in this section emphasis will be given to verbal and non- verbal communication. –Communication in the modern society is considered to be a vital quality. It is a competence used for accomplishing a Purpose or a Goal. Types of communication

4. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Internal /External Communication

5. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Internal communication –The dialogue we have with ourselves. It may be positive or negative. It depends on Our emotions (we can understand if the people communicating with us is happy or sad) Vision (we communicate differently if we had vision for our life, that is we know what we want to achieve) Ideas (our ideas affect our communication. For example if we believe that the world is full of dishonest people this is reflected in our communication External communication –How we communicate with others Using our body (face expressions, eye contact, gestures) Using our voice (words and tone of voice) Internal /External Communication

6. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Speech –Tone of voice –Words/ vocabulary used/Expression- words Visual –Body posture –Gesture –Facial expression –Eye contact –Degree of relaxation How information is transmitted

7. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Warm or Cold? –We have all experienced a warm or a cold good morning During introductions –natural, soft, warm and friendly  inspire confidence and enthusiasm Presenting arguments or answering questions –positive, energetic, stable and slightly higher tone. During Objections or hostility, –Soft, calm, lower tone, reassuring and compromising. Closing a presentation or a conversation, –energetic, positive, warm and calm. Our Voice

8. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Human communication consists of gestures, body language, body positions, distances The magic of body language

9. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Are verbal signals innate or acquired Take a few seconds to think about it Non verbal signs: Innate or not

10. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Most of the non verbal signs are developed and depend on the civilisation Some of them however are innate! –Note that a baby smiles even before its birth Innate or Acquired?

11. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Non verbal signs-The smile Universal Non verbal signs

12. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I do not know, I do not understand I am so happy I like it Universal Non verbal signs What does it mean ?

13. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Non Verbal Signs- gestures Acquired

14. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I am cold I am not comfortable I am not happy Non Verbal Communication What does it mean ?

15. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I am happy I am comfortable I am clever Non Verbal Communication What does it mean ?

16. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I am looking at something with interest I am very bored Non Verbal Communication What does it mean ?

17. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I am desperate I am sad I am thinking Non verbal communication What does it mean ?

18. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I am thinking I am sad I am tired Non verbal communication What does it mean ?

19. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. I am bored I am excited I am sad Non verbal communication What does it mean ?

20. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Lets keep our distance

21. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Comfort zone 15-46 cm –(parents, husband, relatives, very close friends) Personal zone 46-1.2 m –(parties, social and friends events) Social zone 1.2-3.6m –(with people we do not really know- postman, new colleague) Public zone > 3.6m –(usually when referring to a big group of people) Also depends on culture Lets keep our distance The distance we keep with other people depends on the people!

22. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Tables and Positions Square table- Formal Circular table- Informal Rectangular table- positions of power Corner Position- A friendly discussion Cooperation Competition/Defense

23. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Interpersonal communication includes message sending and message reception between two or more individuals. This can include all aspects of communication such as listening, persuading, asserting, nonverbal communication, and more. A primary concept of interpersonal communication looks at communicative acts when there are few individuals involved unlike areas of communication such as group interaction, where there may be a large number of individuals involved in a communicative act (Wikipedia) Interpersonal Communication

24. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Active Listening: –Involves understanding, interpreting, and evaluating what someone has heard. Through active listening personal relationships can be improved by reducing conflicts, strengthening cooperation and improving understanding. This involves: –Asking questions and paying attention to the answers –Do not interrupt –Show interest –Pay attention to our body language (pay attention to bigger picture) –Summarize discussion to ensure that you have understood everything Active Listening

25. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Avoid prejudice; –negative attitude towards the members of a rational, religious or national group. Includes negative feelings, stereotyped beliefs, and a tendency to discriminate Avoid stereotypes; –can be a public belief against a specific group and usually they are subjective i.e. Islam-Terrorists, American-talkative, demonstrative etc Involved in win-win situations –avoid conflict. Be clear, precise, open, honest, don’t hide your emotions. Integrity –honesty and consistency of the character, meaning actions, values, methods, measures, principles, expectations and outcomes Interest and Respect

26. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. It is a set of rules that guide behaviour and decisions of employees in organizations. It is focused on ethical and socially responsible issues. Code of conduct

27. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. It is important to have in mind that except from some basic codes which more or less apply to every organisation, each organisation can have its own additional codes that can serve their mission and vision. Additionally, communication can be used by management to manipulate attitudes and behaviours within organisations. –Code of conduct can also vary depending on country, culture, religion, economical situation, social and political situations. Code of conduct

28. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. “Basic Biz” –trouser, skirt below knee, sandals, sleeveless shirts “Top Drawer Casual” –blazer with trousers or a skirt at knee level, shirts or blouses with sleeves, heels “High Quality Business” –costume, heels, suitcase “After hours casual” –black colours, black blazer, formal blouse (silk, details), heels “Weekend casual” –v-shaped blouses, t-shirts, jeans and flip- flops (usually this type of behaviour is inappropriate when going to work) Dress Code

29. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Basic Biz Top Drawer Casual High Quality Business After hours casual Weekend casual Dress Code What is the dress code for the picture?

30. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Basic Biz Top Drawer Casual High Quality Business After hours casual Weekend casual Dress Code What is the dress code for the picture?

31. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Basic Biz Top Drawer Casual High Quality Business After hours casual Weekend casual Dress Code What is the dress code for the picture?

32. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Basic Biz Top Drawer Casual High Quality Business After hours casual Weekend casual Dress Code What is the dress code for the picture?

33. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Basic Biz Top Drawer Casual High Quality Business After hours casual Weekend casual Dress Code What is the dress code for the picture?

34. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. 3/4 of people say they are working very hard Work life balance is about balancing working and personal life. This involves being aware of different demands on time and energy, allocation of time and energy and making choices. –Organizations can use various policies to improve employees' work-life balance having part-time workers, flexible working arrangements job sharing, encouraging ‘wellness’ to improve health etc. Work Life balance

35. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. If employees are encouraged to protect their health, this will enable them to deal more effectively with unavoidable stresses at work. (CIPD, 2009) Work Life Balance

36. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Wash on a daily basis Use deodorant on a daily basis Brush your teeth after meal, use mouthwash and refreshing mints Wash your hair Exercise Eat vegetables and fruits Eat healthy Health is important

37. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Strategies for effective cross cultural communication 1.Distinguish perspectives- you need to identify cultural differences 2.Build self awareness- it is essential to know your behavior. In this way can avoid behaving in a way that is inappropriate in another culture. For example, in some cultures when discussing they move straight to the point, while others like to warm up first. 3.Recognize the complexity Cross Cultural Communication

38. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. –Avoid stereotyping in order to avoid bias –You need to Respect differences –Use active listening like asking questions –You have to be honest –Be flexible for adapting to various behaviours –Always think twice before jumping into conclusions Cross Cultural Communication

39. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Manners accepted or promoted in different societies –Behave like an adult; avoid childish behaviour, or to show an authoritative style –Be polite; always say Hello, even when not on mood be always with smile –Never gossip coworkers or customers –Do not lie –Show interest to one needs –Be friendly but up to a limit, keep a level of formality and distance especially in the working place –Always use formal tense when you do not know someone Manners

40. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. –Avoid dialect; might lead to ineffective communication and cross cultural problems –Be a team player –Before behaving in a particular way, ensure that you are not being offensive and it is acceptable to behave in that way i.e. in India students in order to show respect kiss the feet of their teachers. DO NOT apply this in Cyprus Manners

41. Interpersonal, intercultural, social and Civic competence This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. You have successfully completed this section. Thank you for participating in this learning session and remember never stop engaging in learning situations Thank YOU