1. Module 5 POSASlide 5.1 Module 5 Application usage, Monitoring and troubleshooting

2. Module 5 POSASlide 5.2 Module objectives At the end of the module, the you will be able to At the end of the module, the you will be able to –Perform routine tasks in all PO applications – both of operator and supervisor in an integrated and connected environment –Troubleshoot routine problems relating to use of applications and the system related errors –Follow up MIS of e-enabled services to ensure office data updation –Troubleshoot minor problems related to hardware and isolate major errors requiring AMC attention –Follow up preventive and breakdown maintenance by AMC –Follow up the efficient use of support systems like UPS and generator and ensure periodical maintenance

3. Module 5 POSASlide 5.3 Routine transactions Links between various Meghdoot applications to generate HO summary, SO daily account and HO cash bookLinks between various Meghdoot applications to generate HO summary, SO daily account and HO cash book Advantage of data transfer from SO to HO (Meghdoot and Sanchay Post)Advantage of data transfer from SO to HO (Meghdoot and Sanchay Post) Transactions in applications with the help of Exercise 5.1.1Transactions in applications with the help of Exercise 5.1.1 Meghdoot links Meghdoot links

4. Module 5 POSASlide 5.4 Troubleshooting errors in applications Need to capture data correctly at the time of transactions and role of SANeed to capture data correctly at the time of transactions and role of SA Scope of corrections in Meghdoot and Sanchay PostScope of corrections in Meghdoot and Sanchay Post Demo of troubleshooting process in MeghdootDemo of troubleshooting process in Meghdoot Exercise 5.2.1 (20 minutes)Exercise 5.2.1 (20 minutes) Demo of troubleshooting process in Sanchay PostDemo of troubleshooting process in Sanchay Post Exercise 5.2.2 (30 minutes)Exercise 5.2.2 (30 minutes)

5. Module 5 POSASlide 5.5 Hardware and system maintenance Objective of preventive maintenanceObjective of preventive maintenance Role of SARole of SA Need to adopt healthy working practices among operators as part of preventive maintenanceNeed to adopt healthy working practices among operators as part of preventive maintenance Exercise 5.3.1 (20 minutes)Exercise 5.3.1 (20 minutes) Review and summing up of the areas requiring preventive maintenanceReview and summing up of the areas requiring preventive maintenance

6. Module 5 POSASlide 5.6 AMC of equipments and peripherals Need for AMCNeed for AMC Areas covered by AMCAreas covered by AMC AMC principles as per Directorate instructionsAMC principles as per Directorate instructions Role of SA in AMC follow upRole of SA in AMC follow up Discussion on the standard process to be adoptedDiscussion on the standard process to be adopted

7. Module 5 POSASlide 5.7 Inventory of hardware and peripherals Objective of the maintenance of history sheetObjective of the maintenance of history sheet Need for correct maintenance of inventory of equipments and their current statusNeed for correct maintenance of inventory of equipments and their current status Role of SA in helping the office maintain the inventoryRole of SA in helping the office maintain the inventory Role of SA in ensuring proper usage of consumablesRole of SA in ensuring proper usage of consumables

8. Module 5 POSASlide 5.8 Support system maintenance Need for proper working of support systems to sustain IT environmentNeed for proper working of support systems to sustain IT environment Scope of maintenanceScope of maintenance Care to be taken during routine usageCare to be taken during routine usage Follow up of battery replacement schedule in UPSFollow up of battery replacement schedule in UPS Progress test 5Progress test 5

9. Module 5 POSASlide 5.9 This completes Module 5