1. Provisioning 101: Cutting Costs, Enhancing Security, and Improving Service David Lavenda VP Marketing & Product Strategy June 19, 2003 © Business Layers Inc. 2003. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Business Layers - Company Confidential Page 2 Syllabus  The problems associated with allocating IT resources:  Securely  Efficiently (time)  At a reasonable cost  Why is allocating resources difficult?  The implications of new government regulations  Electronic provisioning: A new way of looking at resource allocation  eProvision™ - Education Edition – how does it work?  Provisioning quick hits  Password reset  Self-service  A Word about Business Layers ®  eProvision™ – Education Edition – what does it look like

3. Business Layers - Company Confidential Page 3 The Problem Dealing With The Massive Influx of Students Educational Institution IT Administrator New Students Faculty

4. Business Layers - Company Confidential Page 4 The Problem - II Keeping People Connected (Securely) in a Dynamic Environment

5. Business Layers - Company Confidential Page 5 Why Is This Problem Hard to Solve? - I New Faculty Information Name: Jane Lyle Professor South Side Campus Biology Dept. X3P Proj. Leader – SIG3 SIG25 Sponsor Bio. Club

6. Business Layers - Company Confidential Page 6 Why Is This Problem Hard to Solve? - II Windows 2000 Group = Biology, South Campus, X3P,… Home Directory =…. Many policies and attributes New Faculty Information Name: Jane Lyle Professor South Side Campus Biology Dept. X3P Proj. Leader – SIG3 SIG25 Sponsor Bio. Club

7. Business Layers - Company Confidential Page 7 The Challenges of Academic Identity Management  Reduce Administrative Costs  Seasonal churn  Help Desk costs  Tighten Security  De-provisioning ex-students  Granting granular access to faculty  Better control over “who has access to what”  Provide Adequate Service Levels  Improve poor response time – “overcome the semester crush”  Eliminate redundant processes for getting access to resources  Improve response time to 24 x 7  Comply with New Regulations…

8. Business Layers - Company Confidential Page 8 Compliance / Reporting Issues  Student & Exchange Visitor Program (SEVP)  Enhanced Border Security and Visa Entry Reform Act  Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA) – Section 641  22 CFR 62 – Exchange Visitor Program  Patriot Act  IPEDS

9. Business Layers - Company Confidential Page 9 The Solution - eProvision Software New Students Faculty

10. Business Layers - Company Confidential Page 10 eProvision™ Software - How It Works Translate Business Change To Resource Requirements Dynamically Generate Workflow Execute Workflow Log Actions And Generate Reports Self Service Self Registration Password Reset Student Enrolls Student Changes Student Leaves (Via PeopleSoft, SCT, etc) Bulk Load Students Approvals And Escalations Windows 2000 or Netware LDAP Directory UnixExchange 2000 or Groupwise Manual Process Firewall Voice Security DatabaseRemote Access VPN upgrade-able Education Edition

11. Business Layers - Company Confidential Page 11 What Does the Solution Include? Functionality  New/Change/Remove for:  Student  Faculty  Staff  Contractor  Partner  Self-service / self-registration  Password reset  ePMs  Data feed: Peoplesoft (or SCT – option) Bulk load capabilities  Unix – Solaris (or Linux - option)  LDAP directory  MS-Windows 2000 or Novell Netware  MS-Exchange 2000 or Novell Groupwise  UI to include institution logo  A predefined statement of work  Reports:  International Students compliance  IT Task performance  Student IT summaries  IPED report  Personnel History

12. Business Layers - Company Confidential Page 12 Password Reset Reset Server updates passwords on other systems Netware W2K Unix LDAP Exchange Password changed using eProvision self-service

13. Business Layers - Company Confidential Page 13 Self Service

14. Business Layers - Company Confidential Page 14 Business Layers™ The eProvisioning Company  Company  Established: March 1999  HQ in Rochelle Park, New Jersey  Sales and Support offices: USA, Europe  University Customers  Syracuse University  Widener University Top Ten Companies To Watch

15. Thank you david.lavenda@businesslayers.com © 2002 Business Layers, Inc. All rights reserved. The Business Layers logo, eProvision Day One logo, and other marked logos, Business Layers, eProvision Day One, eProvision, eProvisioning, eProvisionware, Making People Productive from Day One, and The eProvisioning Company are trademarks or registered trademarks of Business Layers, Inc. in the United States and other countries. All other company and product names mentioned are the trademarks or registered trademarks of their respective companies.