1. Page 1 Recording of this session via any media type is strictly prohibited. Tech Time: Technology Advancements Impacting Risk Management Today

2. Page 2 Ron Gray AccentCare, Inc. - Director of Risk Management Mr. Gray has been in the insurance/risk industry for 25 years. In his experience, he has worked in many different facets of Risk. He has worked for carriers, third party administrators and on the risk management side for corporations. He is currently the director of risk management for AccentCare, Inc. Jarrod Magan Sedgwick - VP Client Technology Services Mr. Magan is vice president of client technology services for Sedgwick. In this role, Jarrod oversees the client facing aspects of Sedgwick’s viaOne® suite of applications. His responsibilities include managing client setup, training, and client customization, along with developing the strategic direction for the suite. The panel

3. Page 3 What to expect After attending this session you should be able to: Analyze the impact of technology on risk management Understand the current and emerging technology landscape Adopt the lessons of a technology driven risk management program

4. Page 4 Recording of this session via any media type is strictly prohibited. Tech Time Advancements Challenges

5. Page 5 Injured workers feel disconnected from the process and that it’s less of a partnership Clients and examiners need to identify what is needed for a claim in order to make faster and more accurate decisions and achieve better outcomes Need for keeping costs down Difficult and complex governmental regulations, making compliance increasingly more difficult Need for tracking information as well as increasing in the number of data sources available Challenges

6. Page 6 Recording of this session via any media type is strictly prohibited. Tech Time Advancements Tablestakes

7. Page 7 Real time access to claim details, payment history, notes, etc. Reporting capabilities that are robust, timely and easy to use Claim notification via the web, as well as more traditional channels (i.e., call, email, fax) Data visualization Data integration capabilities (internal and external sources) Tablestakes

8. Page 8 Recording of this session via any media type is strictly prohibited. Tech Time Advancements Increasingly becoming tablestakes

9. Page 9 Paperless environment Paperless environment Rules-based activity: Rules-based activity: System-directed workflow System-directed workflow Flags and triggers Flags and triggers Claim assignment Claim assignment System Diaries System Diaries Predictive modeling: Predictive modeling: Large losses Large losses Attorney representation Attorney representation Medical escalation Medical escalation Fraudulent claims Fraudulent claims Increasingly becoming tablestakes

10. Page 10 Integrated platform of services Integrated platform of services Bill Review Bill Review OSHA OSHA Nurses Nurses Surveillance Surveillance Custom branding Custom branding Single Sign-on Single Sign-on Social Media Social Media Increasingly becoming tablestakes Self Service capabilities Self Service capabilities Reporting claims, running reports, viewing information, etc. Reporting claims, running reports, viewing information, etc. Embedding established guidelines that can be used to influence the management direction of the claim. (i.e., ODG) Embedding established guidelines that can be used to influence the management direction of the claim. (i.e., ODG)

11. Page 11 Recording of this session via any media type is strictly prohibited. Tech Time Advancements A real world example

12. Page 12 Technology improvements that lead to time saving AccentCare, a real world example Bureau of Labor Statistics reporting Electronic Sharps logs RMIS System Learning Management System Dashboards OSHA 300/300A logs

13. Page 13 Technology improvements that lead to time saving Frequency by month Closing by month Payments by month Current open pending Outstanding liabilities Dashboards

14. Page 14 Technology improvements that lead to time saving OSHA 300/300A Manual Logs Incidents had to be manually logged by the location Track off duty days and modified duty days Employee count and hours had to be manually entered OSHA Tracking Claims system tracks modified duty days and off duty days Ability to upload employee count and hours worked and then print out all 130 logs Sign all of the logs

15. Page 15 Technology improvements that lead to time saving Bureau of Labor statistics reporting Each year we get “random surveys” to report our employee injuries to the Bureau of Labor We had to report our injuries for over 30 locations for accident year 2013 The old method would have taken over 15 hours to complete The new method can be completed in under an hour

16. Page 16 Technology improvements that lead to time saving Electronic Sharps Log Historically we have had the locations complete and maintain their log We are now maintaining and producing the log in the same manner as the OSHA 300/300a and BLS reports The Bloodborne Pathogen Standard requires a Sharps Injury Log for all injuries occurring from contaminated sharps in addition to the OSHA 300/300A log

17. Page 17 Technology improvements that lead to time saving Risk Management Information System (RMIS) RMIS system allowed for a paperless environment for: Claims Location tracking Contract management Supplier management

18. Page 18 Technology improvements that lead to time saving Paper records in personnel files Spreadsheets to track who has completed training Learning Management System (LMS) Historically very labor intensive to track training for all employees Allows electronic tracking of completion and storage of test results and sign off sheets Automatic reminders for non-compliance Ease of proof of training for audits and inspections Current LMS system

19. Page 19 Recording of this session via any media type is strictly prohibited. Tech Time Advancements The future is now

20. Page 20 The future is now The Influence of Mobile Cloud Technology Big Data Push Technology Embedded Predictive Modeling Wearable Technology

21. Page 21 Recording of this session via any media type is strictly prohibited. Tech Time Advancements Looking ahead

22. Page 22 Looking ahead The Use of Drones The Internet of Things 3D Printing Augmented Reality Telemedicine and Streamlined Care The Rise of Smart Machines

23. Page 23 Questions, final comments and contact information Ron Gray AccentCare, Inc. - Director of Risk Management Email: rgray@accentcare.com Jarrod Magan Sedgwick - VP Client Technology Services Email: jarrod.magan@sedgwick.com Twitter: @jarrodsmagan

24. Page 24 Recording of this session via any media type is strictly prohibited. Please complete the session survey on the RIMS14 mobile application