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1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Highly Confidential 12077_01_2006_c1 Streamline Business Processes with Unified Communications Vickie McGovern Director, Unified Communications Applications Cisco Systems
2 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Highly Confidential Increases Complexity Intensity 6+ devices / person Speed 27% travel monthly 27% travel monthly Intensity Global Trends Driving Major Business Changes… GlobalizationMobilizationVirtualization Globalization Mobilization Virtualization Source: Sage Research, 2005
3 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Highly Confidential Business Impact... Increased Communication Demands Business Impact 52% must use multiple methods to reach people 36% can’t reach person on first try Results in missed deadlines 22% on monthly basis Speed Complexity Intensity Source: Sage Research, 2005
4 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Highly Confidential Unified Communications... Open, Collaborative, Effective
555 © 2004 Cisco Systems, Inc. All rights reserved. Mobility Wired and wireless Policy & Preference Find me, follow me, hide me Presence Intelligence in the network Virtualization Any time, anywhere Rich Media Voice, video, and Web collaboration Speech Simple access to services IP Phones Rich Media Conferencing Unified Call Control Enabling Unified Communications Mobility Applications Unified Operations Mgmt Unified Messaging Service and Support Unified Clients Customer Interaction Networks
6 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Highly Confidential Communications Business Process Integration 2006: Current Reality Business Event CRMERP II Industry App. Back Office 2000: The Vision Business Event Business Event Near Term Future—Streamlined Business Processes CRMERP IIIndustry App.Back Office Human Middleware Required
777 © 2004 Cisco Systems, Inc. All rights reserved. Hype or Hope? The Real Benefits of Unified Communications 777
888 © 2004 Cisco Systems, Inc. All rights reserved. Benefits of Unified Communications Reality exceeds expectations
999 © 2004 Cisco Systems, Inc. All rights reserved. Work Smarter and Faster Save over 30 minutes per employee per day, on average, as a result of being able to reach coworkers reliably on the first try Save 43 minutes per day from being able to manage all s, voic s and faxes from a single inbox
10 © 2004 Cisco Systems, Inc. All rights reserved. Virtual Meetings Anytime, Anywhere On average, users realize time savings of more than 51 minutes/day by escalating IM chats into collaborative web conferencing sessions Setting up and attending from Outlook/Notes calendar … saves nearly 30 minutes per meeting 93% of users would conduct more web and video conferences if it was easier
11 © 2004 Cisco Systems, Inc. All rights reserved. Business Efficiency & Effectiveness Cisco Unified MeetingPlace at Cisco Cisco Unified MeetingPlace voice and web conferencing users Benefits: Time efficiencies – Calendar setup 76% of users saving between 30mins - 2hrs/week Meeting effectiveness – Meeting management 79% claim this improves their ability to communicate Setup, Auto-notify, Click to Attend, Collaborate, Manage Source: Cisco MeetingPlace Survey – Dec 2004
12 © 2004 Cisco Systems, Inc. All rights reserved. Cisco Unified MeetingPlace Efficiencies Meeting Organization Source: Cisco MeetingPlace Survey – Dec – Based on 55,000 Voice and Web conferences per month and $113 per hour burdened salary Organizing meeting - Minutes per activity VoiceVoice & Web Identify users Check availability Schedule voice Schedule web Add to calendar Notify participants Cisco Before Separate voice and web solutions No integration with group scheduling Cisco After Integrated voice and web conferencing Setup integrated with Outlook calendar Organizing meeting - Minutes per activity VoiceVoice & Web Identify users Check availability Schedule voice Schedule web Add to calendar Notify participants 5.5 Potential Savings 1 Time - 17,955 hours/month Time Savings - 12,914 hours/month Cost - $ 2,030,644 /month Cost Savings - $1,459,230 /month
13 © 2004 Cisco Systems, Inc. All rights reserved. Unified Communications Industry Research
14 © 2004 Cisco Systems, Inc. All rights reserved. Unified Communications Industry Study Forrester Research Objective: Discover where communications impede processes Determine how Unified Communications could improve performance Major Findings Traditional Communications capabilities are silo’d Bottlenecks occur in virtually all industries Unified Communications transforms interactions A commissioned study completed by Forrester on behalf of Cisco, February 2006
15 © 2004 Cisco Systems, Inc. All rights reserved. Retail Out of Stock (OOS) Scenario Going out of stock (OOS) on a promotional item has negative financial and customer satisfaction consequences OOSs resolution is an urgent, communications intensive process Multiple internal and external parties are involved OOS commitments and penalties heighten urgency Resolving OOSs take store managers away from core job Check inventory Call warehouse Contact supply chain Alert marketing Notify headquarters Stop promo Notify vendor Restock substitute Without unified communications A commissioned study completed by Forrester on behalf of Cisco, February 2006
16 © 2004 Cisco Systems, Inc. All rights reserved. Retail OOS Resolution The Need for Unified Communications Q: What communication bottlenecks occur when trying to meet demand for promotional products? (% answering Yes) A commissioned study completed by Forrester on behalf of Cisco, February 2006
17 © 2004 Cisco Systems, Inc. All rights reserved. Unified Communications Improves OOS Resolution Business Impact of Unified Communications Reduced OOSs would improve Customer Satisfaction (82%) Store manager would spend more time with customers (23%) and become more productive in other duties (53%) Increase sales (fewer OOSs) and reduced costs (e.g. penalty avoidance, lower turnover) A commissioned study completed by Forrester on behalf of Cisco, February 2006 Collaborate with key individuals/groups, identify solution - click to call, conference Stock restored Locate key parties - Presence indicator With unified communications: OOS Alert
18 © 2004 Cisco Systems, Inc. All rights reserved. Healthcare / Survey of Nurses Impact of Communications... Source: Forrester, Feb %+ → Search more than one channel to reach staff 84% → Time spent trying to reach staff impacts patient care “Every minute engaged in tracking and locating others reduces a nurse’s availability for patient.” - Forrester Increase Patient Time, Reduce Time on Low-Value Activities... Without Increasing Staff 65% → min / day just trying to reach staff Effective Communication
19 © 2004 Cisco Systems, Inc. All rights reserved. In Summary: Unified Communications Traditional communications solutions do not meet evolving business needs Cisco Unified Communications will help you to boost productivity through solutions that enable to communicate more effectively and streamline business processes Unified communications can be realized by most industries and can be applied to multiple existing processes
20 © 2004 Cisco Systems, Inc. All rights reserved. Q and A
21 © 2004 Cisco Systems, Inc. All rights reserved.
The IP Communications Top 5 Richard McLeod Director, IP Communications Worldwide Channels Cisco Systems.
ITExpo January 24, 2006 Networks C OGNITRONICS Network Media Servers Conferencing and Collaboration Mike Keefe CTO Presented by.
Conferencing Technologies and Strategies Jeff Ou Latitude Communications February 5, 2003.
1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran Business Communications: The Challenge Brian Dal Bello.
SIP Trunking Academy Patrick Herron – VP Product Management.
© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Laurent Philonenko, VP and General Manager Contact Center Business Unit,
Today’s Communication Complexities: Customer, Employee, Enterprise CustomerReality EnterpriseReality EmployeeReality Lost Revenue Customer Satisfaction.
Unified Communications. Unified Simplified Team Members & Collaboration Tools Sally Loies Jeff Newton Haidar A. AlMubarak Grzegorz Walukanis.
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Inspirienc e the Future. Devices 1 billion smartphones by 2016, 350M of those being used at work People 82 % of the world's online population engages.
1 © 2005 Cisco Systems, Inc. All rights reserved. Unified Communications Applications Streamlining Business Process with Cisco Unified Communications Applications.
This information is confidential and proprietary to Lawson ® and cannot be reproduced without permission. Reducing Resolution Time with Advanced Electronic.
1 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12077_01_2006_c1 Rich-media Conferencing Deep Dive Mike Fratesi Manager, Unified Communications.
All Rights Reserved © Alcatel-Lucent | Presentation Title | Month 2009 Office Mobility Solutions Office Solutions Group Philippe JEAN February 4th,
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual.
© 2013 Avaya Inc. All rights reserved Avaya UC Collaboration Solution A complete solution for midsize companies Mobility Video SecurityNetworking.
Business Transformation Overview Brian Morgan LTEC
1. 22 This deck is a part of the Microsoft Lync hosting Playbook and is part of the Go to market section This presentation helps you position Lync and.
© 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMoran Christopher Thompson Senior Director, Solutions Marketing Cisco The Future.
0 What Does SIP Bring to Your Customer Experience ? Extend VoIP and IP Contact Center values through support of SIP o Media and location independent support.
Warrington CCG Population Health Jason DaCosta - Warrington CCG.
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1 © 2016 Lifesize, Inc. All Rights Reserved. Confidential. Continuing the Conversation Beyond the Meeting Lifesize ® Cloud — Group Chat March 2016 Confidential.
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Thought Leadership Portals: Drive for Transparency NAW Large Company Technology Networking Conference June 17, 2008 NAW Large Company Technology Networking.
Hosted Voice & Hosted Contact Center. 2 How Are You Connecting With Customers? Consumers switched brand or business due to poor customer service 66% Consumers.
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1 Unified Communications Survey Summary Results Market Connections, Inc. June 2007.
Ramu V. Sunkara Vice President Real-Time Collaboration Products ▲ Sales, ▼ Costs: Enable Real-Time Collaboration (RTC) Within Your Products.
Bright Ideas Around Communication and Collaboration.
IP Communications Services Redefining Communications Teresa Hastings Director WorldCom SIP Services Conference – April 18-20, 2001.
January 23-26, 2007 Ft. Lauderdale, Florida Leveraging Next Gen Collaborative Technologies to Make Unified Messaging a Reality Sanjeev Sawai Vice President,
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Workshifting Transform your business – empower your people.
October 10-13, 2006 San Diego Convention Center, San Diego California Learning to Embrace Hosted VoIP Friday, October 13, :15 p.m.
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Unified Communications Bill Palmer ADNET Technologies, Inc.
E-BUSINESS. Meaning Describe businesses run on the Internet, or utilizing Internet technologies to improve the productivity or profitability of a business.
Mario D’Silva National Technology Specialists Unified Communications UNC307.
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Unified Visual Communications Roger Wallman Director Product Marketing April 24, 2007 April 2007.
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© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 The New Collaboration Experience Tim Stone Head of Collaboration Marketing.
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